Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


TelstraClear call centre expertise re-confirmed

TelstraClear call centre expertise re-confirmed

Today's announcement by Auckland Council that TelstraClear will be creating the City's new call centre reconfirms the company’s call centre expertise.

TelstraClear already provides the call centres for some of the country's biggest and most important government and private enterprise organisations, and the people of the country's largest city will benefit from the experience and abilities that TelstraClear will bring to the project.

"We're delighted that Auckland Council recognised that our in-cloud solution was the right one for the city and picked TelstraClear from the other competitive bids that it reviewed," says Andrew Crabb, TelstraClear's Head of Business and Government.

"As well as being a leader in call centres, we can draw on our experience with providing innovative communications solutions and operating an extensive world-class network to ensure that Aucklanders get a Council call centre that helps them better work and play."

TelstraClear was acquired by Vodafone New Zealand in November this year. Vodafone has been working with Auckland Council for over two years, delivering mobile voice and data services, as well as mobility solutions to the Council and Council Controlled Organisations. When added to the call centre partnership announced today, Auckland Council is enjoying the benefits of TelstraClear and Vodafone combined.


© Scoop Media

Business Headlines | Sci-Tech Headlines


Banks: Westpac Keeps Core Government Transactions Contract

The local arm of Westpac Banking Corp has kept its contract with the New Zealand government to provide core transactions, but will have to share peripheral services with its rivals. More>>


Science Investment Plan: Universities Welcome Statement

Universities New Zealand has welcomed the National Statement of Science Investment released by the Government today... this is a critical document as it sets out the Government’s ten-year strategic direction that will guide future investment in New Zealand’s science system. More>>


Scouring: Cavalier Merger Would Extract 'Monopoly Rents' - Godfrey Hirst

A merger of Cavalier Wool Holdings and New Zealand Wool Services International's two wool scouring operations would create a monopoly, says carpet maker Godfrey Hirst. The Commerce Commission on Friday released its second draft determination on the merger, maintaining its view that the public benefits would outweigh the loss of competition. More>>


Scoop Review Of Books: She Means Business

As Foreman says in her conclusion, this is a business book. It opens with a brief biographical section followed by a collection of interesting tips for entrepreneurs... More>>


Hourly Wage Gap Grows: Gender Pay Gap Still Fixed At Fourteen Percent

“The totally unchanged pay gap is a slap in the face for women, families and the economy,” says Coalition spokesperson, Angela McLeod. Even worse, Māori and Pacific women face an outrageous pay gap of 28% and 33% when compared with the pay packets of Pākehā men. More>>


Housing: English On Housing Affordability And The Economy

"Long lead times in the planning process tend to drive prices higher in the upswing of the housing cycle. And those lead times increase the risk that eight years later, when additional supply arrives, the demand shock that spurred the additional supply has reversed. The resulting excess supply could produce a price crash..." More>>


Get More From Scoop

Search Scoop  
Powered by Vodafone
NZ independent news