Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Are New Zealand’s power companies “switched-on” ?



News Release:

Are New Zealand’s power companies “switched-on” to their customers?

With the drive for cheaper power, is the customer still satisfied with the service they receive from their electricity and gas supply company? A major New Zealand study needs your help to find out!
It’s easy to take part and all that electricity and gas customers need to do is to respond to the online questionnaires at:
www.WasItOK.com/nzpower
The study is completely confidential and customers will not be asked for any personally identifiable information.

CTMA is conducting this major nationwide study to provide all New Zealand power customers with the opportunity to voice their views about the service they have received from their power company during the past year. Through an online questionnaire the study asks customers a series of questions about their overall satisfaction with their power company. It asks about any problems they may have encountered during the year and where they see any the strengths or improvement opportunities.

A price-sensitive market, intense competition, increasing customer expectations, easier switching practices and the anticipated mixed ownership model, are all exposing the New Zealand power industry to increased internal and external pressures. But with all these challenges to the industry, are customers being served well by their energy suppliers, or is service-quality taking a hit? Are power companies “switched-on” to their customers - or are they causing their customers to “switch-off”?

“This study is not one of those tedious ‘score-chasing’ surveys we all dread as customers” explains CTMA’s Managing Director, Paul Linnell, “but a genuine effort to get to the bottom of what’s good, and what’s not so good, about the service provided by power companies in New Zealand. The purpose of the study is to discover how well power companies are serving their customers and to provide them with feedback about where they might improve. There’s even room at the end of the questionnaire to add your own comments about what you like most and what you’d like to see change at your power company”.

About CTMA New Zealand Ltd.
CTMA is a service quality improvement firm that provides a range of consulting and customer experience measurement services to help organisations improve their service to customers. Its consulting and research helps organisations identify sources of customer dissatisfaction, prioritise remedial actions and improve the customer experience. In addition to its client-specific services, CTMA also conducts benchmarking and best-practice studies to help public and private sector organisations improve customer experiences.

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

OceanaGold: Man Killed In Waihi Mine Accident

A 29-year-old man had died following a work place accident at OceanaGold mine, Waihi last night. The man was killed after the front end loader he was in rolled down a slope. The accident happened at approximately 6.30pm on Thursday night. More>>

ALSO:

Constructing Consent: Annual Housing Consents Highest In Over A Decade

More than 29,000 new homes gained building consent in the year to June 2016, up 16 percent from the previous June year, Statistics New Zealand said today. More>>

ALSO:

War Against Weevil For Future Peas: “No Peas, No Weevil” Ban Now In Place In Wairarapa

The Ministry for Primary Industries (MPI) has today placed a ban on growing peas within a specified area and placed controls on moving pea material (seed and untreated pea straw) within, in and out of this area for the next 2 years. More>>

ALSO:

Wood Producers: Crisis In New Zealand Log Supply

New Zealand wood processing leaders held a hui with senior government officials and political leaders in Whangarei yesterday to assess the acute log supply shortage to local mills in Northland. More>>

Consents And Taxes: Trustpower 'Very Disappointed' With Judgement

Trustpower is "very disappointed" with a Supreme Court ruling dismissing its bid to claim tax deductions on $17.7 million of project costs in a case closely watched by large-scale infrastructure developers. More>>

ALSO:

Fruitful Endeavours: Kiwifruit Exports Reach Record Levels

In June 2016, kiwifruit exports rose $105 million (47 percent) from June 2015 to reach $331 million, Statistics New Zealand said today. Overall, goods exports rose $109 million (2.6 percent) in June 2016 (to $4.3 billion). More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news