Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Are New Zealand’s power companies “switched-on” ?



News Release:

Are New Zealand’s power companies “switched-on” to their customers?

With the drive for cheaper power, is the customer still satisfied with the service they receive from their electricity and gas supply company? A major New Zealand study needs your help to find out!
It’s easy to take part and all that electricity and gas customers need to do is to respond to the online questionnaires at:
www.WasItOK.com/nzpower
The study is completely confidential and customers will not be asked for any personally identifiable information.

CTMA is conducting this major nationwide study to provide all New Zealand power customers with the opportunity to voice their views about the service they have received from their power company during the past year. Through an online questionnaire the study asks customers a series of questions about their overall satisfaction with their power company. It asks about any problems they may have encountered during the year and where they see any the strengths or improvement opportunities.

A price-sensitive market, intense competition, increasing customer expectations, easier switching practices and the anticipated mixed ownership model, are all exposing the New Zealand power industry to increased internal and external pressures. But with all these challenges to the industry, are customers being served well by their energy suppliers, or is service-quality taking a hit? Are power companies “switched-on” to their customers - or are they causing their customers to “switch-off”?

“This study is not one of those tedious ‘score-chasing’ surveys we all dread as customers” explains CTMA’s Managing Director, Paul Linnell, “but a genuine effort to get to the bottom of what’s good, and what’s not so good, about the service provided by power companies in New Zealand. The purpose of the study is to discover how well power companies are serving their customers and to provide them with feedback about where they might improve. There’s even room at the end of the questionnaire to add your own comments about what you like most and what you’d like to see change at your power company”.

About CTMA New Zealand Ltd.
CTMA is a service quality improvement firm that provides a range of consulting and customer experience measurement services to help organisations improve their service to customers. Its consulting and research helps organisations identify sources of customer dissatisfaction, prioritise remedial actions and improve the customer experience. In addition to its client-specific services, CTMA also conducts benchmarking and best-practice studies to help public and private sector organisations improve customer experiences.

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Scoop Business: PayPal Stops Processing Mega Payments; NZX Listing Still On

PayPal has ceased processing payments for Mega, the file storage and encryption firm looking to join the New Zealand stock market via a reverse listing of TRS Investments, amid claims it is not a legitimate cloud storage service. More>>

ALSO:

Housing Policy: Auckland Densification As Popular As Ebola, English Says

Finance Minister Bill English said calls by the Reserve Bank Governor for more densification in Auckland’s housing were “about as popular in parts of Auckland as Ebola” would be. More>>

ALSO:

Crown Accounts: NZ Government Deficit Smaller Than Expected In First Half

The New Zealand government's operating deficit was smaller than expected in the first six months of the financial year, as the consumption and corporate tax take rose ahead of forecast in December, having lagged estimates in previous months. More>>

ALSO:

Fruit & Veg Crackdown: Auckland Fruit Fly Find Under Investigation

The Ministry for Primary Industries (MPI) is investigating a find of a single male Queensland fruit fly in a surveillance trap in the Auckland suburb of Grey Lynn... MPI has placed legal controls on the movement of fruit and some vegetables outside of a defined circular area which extends 1.5km from where the fly was trapped in Grey Lynn. More>>

ALSO:

Scoop Business: Westpac NZ Reaches $2.97M Swaps Settlement

Westpac Banking Corp’s New Zealand unit has agreed to pay $2.97 million in a settlement with the Commerce Commission over the way the bank sold interest rate swaps to farmers between 2005 and 2012. More>>

ALSO:

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news