Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Case Notes to September 2012 now available online.

MEDIA RELEASE

21 December 2012

Insurance & Savings Ombudsman Scheme Case Notes to September 2012 now available online.

Anonymised summaries of complaints resolved by the Insurance & Savings Ombudsman Scheme Inc. (ISO Scheme) to September 2012 are now available on its website.

In the 9 months from January to September 2012, the ISO Scheme resolved 194 complaints between its members and their customers, 45% of which related to general insurance, with an increase in complaints about house and contents insurance. “This is to be expected” said Karen Stevens, Insurance & Savings Ombudsman, “because 34% of those complaints related to the Canterbury earthquakes”.

In addition to the complaints investigations, the ISO Scheme has dealt with over 2,300 complaints enquiries. “Our aim is to resolve the complaints enquiries before they become complaints”, said Ms Stevens.

We try to assist the customers of our members to understand and resolve the issues themselves. We do this through our Enquiries Freephone line (0800 888 202), our online FAQ’s and information sheets for consumers at www.iombudsman.org.nz, as well as building relationships with various consumer organisations.

Complaints investigated by the ISO Scheme can be upheld, partially upheld or not upheld. Sometimes complaints can be settled by the ISO Scheme between the parties, before a decision is made. “That is the ideal solution for both parties, to agree a resolution themselves rather than for us to have to make a decision” said Ms Stevens.

The ISO Scheme can look at complaints about financial service providers who are members of the ISO Scheme. It can only investigate a complaint after it has been reviewed by the financial service provider’s internal disputes resolution process.

For more information visit www.iombudsman.org.nz

ENDS


© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

R18: The Warehouse Group Praised For Removing Games

The decision by New Zealand’s largest retailer The Warehouse Group (TW Group), to withdraw stocks of the latest version of Grand Theft Auto V (GTA V) and other R18 games, has been praised by advocacy group Stop Demand Foundation. More>>

ALSO:

Air NZ Wine Awards: Victory For Villa Maria As Pinot Noir Thrills

It was a night to remember as Villa Maria Estate picked up one of the highest accolades of the evening, the O-I New Zealand Reserve Wine of the Show Trophy, at the 28th Air New Zealand Wine Awards. The Villa Maria Single Vineyard Southern Clays Marlborough ... More>>

ALSO:

Future Brighter Money: RBNZ Releases New Bank Note Designs

New Zealand’s banknotes are getting brighter and better, with the Reserve Bank today unveiling more vibrant and secure banknote designs which will progressively enter circulation later next year. More>>

ALSO:

Commerce: Supermarket Inquiry Finds No Breaches By Countdown

The Commerce Commission inquiry into anti-competitive behaviour by Countdown supermarkets, alleged by former Labour Party MP Shane Jones, has found nothing to warrant prosecution, although it warns supermarkets to take care in the way they communicate... More>>

ALSO:

Crown Accounts: English Flags ‘Challenge’ To Budget Surplus

Finance Minister Bill English is warning next month’s half yearly fiscal and economic update from the Treasury may not forecast a budget surplus, saying that returning the government’s accounts to surplus in 2015 will be “a challenge”, given the decline in commodity prices and weak global inflation. More>>

ALSO:

March 2015: Netflix To Launch In Australia And New Zealand

World’s Leading Internet Television Network to Offer Original Series, Movies, Documentaries, Stand-Up Comedy Specials and TV Shows for Low Monthly Price More>>

ALSO:

Price Of Cheese (Is Up): Dairy Product Prices Fall To Five-Year Low

Dairy product prices fell in the latest GlobalDairyTrade auction to the lowest level in more than five years, led by declines in rennet casein and skim milk powder. More>>

ALSO:

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news