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Last chance to help see if power companies are “switched-on”

News Release:


Last chance for your input into major study to discover if New Zealand’s power companies are “switched-on” to their customers

For the past few months, New Zealand electricity and gas customers have been providing valuable input into a major study to discover what “turns them on” and what “turns them off” about their power company. If you are an electricity or gas customer in New Zealand there are still a few days left to add your voice to this important study.

It’s easy to take part, and all you need to do to add your voice, is respond to the online questionnaire at:

The study is completely confidential and customers will not be asked for any personally identifiable information.

It’s being conducting by independent service quality improvement firm, CTMA New Zealand Ltd. Its aim is to give New Zealand power customers the opportunity to voice their views about the service they have received from their power company during the past year. Through an online questionnaire the study asks customers a series of questions about their overall satisfaction with their power company. It asks about any problems they may have encountered during the year and where they see any strengths or improvement opportunities.

“We have been getting a great response to this study, with customers realising that it’s much more than one of those tedious ‘score-chasing’ surveys we all dread as customers” explains CTMA’s Managing Director, Paul Linnell. “This study is a genuine effort to get to the bottom of what’s good, and what’s not so good, about the service provided by power companies in New Zealand. There’s even room at the end of the questionnaire for customers to add their own comments about what they like most and what they’d like to see change at their power company”.

With only a few days left to take part, now’s the time to add your voice.

About CTMA New Zealand Ltd.

CTMA is a service quality improvement firm that helps bring the voice of the customer into the corporate boardroom. Its consulting services and research insights help organisations identify sources of customer dissatisfaction, prioritise remedial actions and improve the customer experience. In addition to its client-specific services, CTMA also conducts benchmarking and best-practice studies to help public and private sector organisations improve customer experiences.


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