Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Last chance to help see if power companies are “switched-on”

News Release:

________________________________________

Last chance for your input into major study to discover if New Zealand’s power companies are “switched-on” to their customers


For the past few months, New Zealand electricity and gas customers have been providing valuable input into a major study to discover what “turns them on” and what “turns them off” about their power company. If you are an electricity or gas customer in New Zealand there are still a few days left to add your voice to this important study.

It’s easy to take part, and all you need to do to add your voice, is respond to the online questionnaire at:

www.WasItOK.com/nzpower

The study is completely confidential and customers will not be asked for any personally identifiable information.


It’s being conducting by independent service quality improvement firm, CTMA New Zealand Ltd. Its aim is to give New Zealand power customers the opportunity to voice their views about the service they have received from their power company during the past year. Through an online questionnaire the study asks customers a series of questions about their overall satisfaction with their power company. It asks about any problems they may have encountered during the year and where they see any strengths or improvement opportunities.


“We have been getting a great response to this study, with customers realising that it’s much more than one of those tedious ‘score-chasing’ surveys we all dread as customers” explains CTMA’s Managing Director, Paul Linnell. “This study is a genuine effort to get to the bottom of what’s good, and what’s not so good, about the service provided by power companies in New Zealand. There’s even room at the end of the questionnaire for customers to add their own comments about what they like most and what they’d like to see change at their power company”.


With only a few days left to take part, now’s the time to add your voice. www.wasitok.com/nzpower

About CTMA New Zealand Ltd.

CTMA is a service quality improvement firm that helps bring the voice of the customer into the corporate boardroom. Its consulting services and research insights help organisations identify sources of customer dissatisfaction, prioritise remedial actions and improve the customer experience. In addition to its client-specific services, CTMA also conducts benchmarking and best-practice studies to help public and private sector organisations improve customer experiences.


ENDS


© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Sky City : Auckland Convention Centre Cost Jumps By A Fifth

SkyCity Entertainment Group, the casino and hotel operator, is in talks with the government on how to fund the increased cost of as much as $130 million to build an international convention centre in downtown Auckland, with further gambling concessions ruled out. The Auckland-based company has increased its estimate to build the centre to between $470 million and $530 million as the construction boom across the country drives up building costs and design changes add to the bill.
More>>

ALSO:

RMTU: Mediation Between Lyttelton Port And Union Fails

The Rail and Maritime Union (RMTU) has opted to continue its overtime ban indefinitely after mediation with the Lyttelton Port of Christchurch (LPC) failed to progress collective bargaining. More>>

Earlier:

Science Policy: Callaghan, NSC Funding Knocked In Submissions

Callaghan Innovation, which was last year allocated a budget of $566 million over four years to dish out research and development grants, and the National Science Challenges attracted criticism in submissions on the government’s draft national statement of science investment, with science funding largely seen as too fragmented. More>>

ALSO:

Scoop Business: Spark, Voda And Telstra To Lay New Trans-Tasman Cable

Spark New Zealand and Vodafone, New Zealand’s two dominant telecommunications providers, in partnership with Australian provider Telstra, will spend US$70 million building a trans-Tasman submarine cable to bolster broadband traffic between the neighbouring countries and the rest of the world. More>>

ALSO:

More:

Statistics: Current Account Deficit Widens

New Zealand's annual current account deficit was $6.1 billion (2.6 percent of GDP) for the year ended September 2014. This compares with a deficit of $5.8 billion (2.5 percent of GDP) for the year ended June 2014. More>>

ALSO:

Still In The Red: NZ Govt Shunts Out Surplus To 2016

The New Zealand government has pushed out its targeted return to surplus for a year as falling dairy prices and a low inflation environment has kept a lid on its rising tax take, but is still dangling a possible tax cut in 2017, the next election year and promising to try and achieve the surplus pledge on which it campaigned for election in September. More>>

ALSO:

Job Insecurity: Time For Jobs That Count In The Meat Industry

“Meat Workers face it all”, says Graham Cooke, Meat Workers Union National Secretary. “Seasonal work, dangerous jobs, casual and zero hours contracts, and increasing pressure on workers to join non-union individual agreements. More>>

ALSO:

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news