Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


DB implements latest SAP technology

For immediate release:

DB implements latest SAP technology to provide online ordering for trade customers

AUCKLAND, 18 January 2013: UXC Oxygen (Oxygen), the leading SAP solution and integration specialist in New Zealand and Australia, has implemented a customer web shop for DB Breweries (DB), the first of its kind in Asia Pacific to use SAP’s latest web channel experience management (WCEM) software.

The well known brewer, which first opened its doors in New Zealand in 1929, is partnering with Oxygen to roll out a number of new SAP solutions aimed at improving business efficiency. The web shop, which services DB’s trade customers, went live on time and on budget in December 2012.

DB’s Knowledge Management Team Leader, Mike Rawson, says the brewer recently upgraded its core SAP system and is now commencing a programme of CRM work to further strengthen key customer service functions.

“As a result of the web shop going live we now have SAP CRM installed and we are ready to use it to address a number of key sales and marketing processes.”

Rawson says the web shop will help DB better service customers by providing them with a more direct and consistent means of engagement with the brewer.

“Customers will be able to order from us through the web shop at any time of the day or night – not just during business hours. All our DB beer products as well as associated merchandise – such as glasses, coasters and other branded items – will be available for ordering online at a time that suits the customer.”

Over the coming months DB plans to deploy SAP CRM functionality further to provide field representatives with a user friendly mobile sales application, improve contact centre operations and more easily manage trade promotions.

“We selected Oxygen for this programme of work because they displayed the deepest understanding of what we wanted to achieve and had customer experience relevant to our industry to back it up.”

Rawson says selecting SAP’s latest web technology was a logical step forward for the brewery. “We are an SAP-oriented vendor and we opted for the best technology available. Although the product was untested in the local market, we undertook a proof of concept at the start of the project to ensure we mitigated any potential issues.

“The go-live of the web shop has gone very smoothly and the transaction load is continuing to increase. It has been a successful first step in the implementation of our comprehensive CRM roadmap and the feedback we are getting from customers and users is very positive.”

The design of the web shop and video introducing the service to customers was completed by Federation Media.

Oxygen CEO, Stuart Dickinson, says the implementation was an important one for both Oxygen and SAP who worked together closely to prepare the software for implementation at DB.

“The solution provides a rich web experience for users and makes e-commerce easier to manage for both the vendor and the customer. It will be the solution SAP customers turn to if they want a straightforward means of deploying a B2B e-commerce capability that can be easily integrated with their existing financial and customer management functions.”

About UXC Oxygen

UXC Oxygen, part of ASX-listed UXC Limited, is the leading specialist SAP solutions and consulting company in Australasia. UXC Oxygen’s key point of difference is its ability to deliver a complete lifecycle of SAP capabilities including Planning, Implementation, Enhancement and Support services. UXC Oxygen is a certified SAP services partner, a Gold SAP Channel partner and an SAP Partner Centre of Expertise for BAiO and BO. UXC Oxygen’s 300 highly-skilled and experienced consultants work from offices in Perth, Sydney, Melbourne, Brisbane, Canberra, Auckland and Wellington, supporting 10,000 SAP users at 200 customer sites. More at www.oxygenforbusiness.com

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Royal Society: Review Finds Community Water Fluoridation Safe And Effective

A review of the scientific evidence for and against the efficacy and safety of fluoridation of public water supplies has found that the levels of fluoridation used in New Zealand create no health risks and provide protection against tooth decay. More>>

ALSO:

Scoop Business: Croxley Calls Time On NZ Production In Face Of Cheap Imports

Croxley Stationery, whose stationery brands include Olympic, Warwick and Collins, plans to cease manufacturing in New Zealand because it has struggled to compete with lower-cost imports in a market where the printed word is giving way to electronic communications. More>>

ALSO:

Prefu Roundup: Forecasts Revised, Surplus Intact

The National government heads into the election with its Budget surplus target broadly intact, delivering a set of economic and fiscal forecasts marginally revised from May to reflect weaker commodity prices and a lower tax take. More>>

ALSO:

Convention Centre: Major New SkyCity Hotel And Laneway For Auckland

Today SKYCITY Entertainment Group Limited revealed plans to build a new hotel and pedestrian laneway of bars, restaurants and boutique shopping on land it owns in the Nelson and Hobson Streets block, expanding the SKYCITY Entertainment Precinct. More>>

ALSO:

Igniting The Spark: Bringing The Digital Enabler To Life

Changing a name is, relatively speaking, the easy part of a re-invention. Changing a culture, getting all the ducks in a row, turning yourself inside-out to become customer-inspired is a much bigger challenge. More>>

ALSO:

Ebola And NZ: Targeted Screening At Airport But Risk Low

The risk of any cases of Ebola in New Zealand remains very low, but health and border authorities are well prepared... anyone arriving in New Zealand who in the last three weeks has visited countries affected will be screened for symptoms of the disease. More>>

ALSO:

Scoop Business: Brewer Seeking Crowd-Funding Cancels Shareholders’ Dividends

Shareholders in Renaissance Brewing company, the first business to seek equity through crowd-funding in New Zealand, have cancelled their claim on $147,000 of accumulated earnings “to make Renaissance a more attractive investment opportunity.” More>>

ALSO:

Get More From Scoop

 
 
Computer Power Plus

Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news