Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


DB implements latest SAP technology

For immediate release:

DB implements latest SAP technology to provide online ordering for trade customers

AUCKLAND, 18 January 2013: UXC Oxygen (Oxygen), the leading SAP solution and integration specialist in New Zealand and Australia, has implemented a customer web shop for DB Breweries (DB), the first of its kind in Asia Pacific to use SAP’s latest web channel experience management (WCEM) software.

The well known brewer, which first opened its doors in New Zealand in 1929, is partnering with Oxygen to roll out a number of new SAP solutions aimed at improving business efficiency. The web shop, which services DB’s trade customers, went live on time and on budget in December 2012.

DB’s Knowledge Management Team Leader, Mike Rawson, says the brewer recently upgraded its core SAP system and is now commencing a programme of CRM work to further strengthen key customer service functions.

“As a result of the web shop going live we now have SAP CRM installed and we are ready to use it to address a number of key sales and marketing processes.”

Rawson says the web shop will help DB better service customers by providing them with a more direct and consistent means of engagement with the brewer.

“Customers will be able to order from us through the web shop at any time of the day or night – not just during business hours. All our DB beer products as well as associated merchandise – such as glasses, coasters and other branded items – will be available for ordering online at a time that suits the customer.”

Over the coming months DB plans to deploy SAP CRM functionality further to provide field representatives with a user friendly mobile sales application, improve contact centre operations and more easily manage trade promotions.

“We selected Oxygen for this programme of work because they displayed the deepest understanding of what we wanted to achieve and had customer experience relevant to our industry to back it up.”

Rawson says selecting SAP’s latest web technology was a logical step forward for the brewery. “We are an SAP-oriented vendor and we opted for the best technology available. Although the product was untested in the local market, we undertook a proof of concept at the start of the project to ensure we mitigated any potential issues.

“The go-live of the web shop has gone very smoothly and the transaction load is continuing to increase. It has been a successful first step in the implementation of our comprehensive CRM roadmap and the feedback we are getting from customers and users is very positive.”

The design of the web shop and video introducing the service to customers was completed by Federation Media.

Oxygen CEO, Stuart Dickinson, says the implementation was an important one for both Oxygen and SAP who worked together closely to prepare the software for implementation at DB.

“The solution provides a rich web experience for users and makes e-commerce easier to manage for both the vendor and the customer. It will be the solution SAP customers turn to if they want a straightforward means of deploying a B2B e-commerce capability that can be easily integrated with their existing financial and customer management functions.”

About UXC Oxygen

UXC Oxygen, part of ASX-listed UXC Limited, is the leading specialist SAP solutions and consulting company in Australasia. UXC Oxygen’s key point of difference is its ability to deliver a complete lifecycle of SAP capabilities including Planning, Implementation, Enhancement and Support services. UXC Oxygen is a certified SAP services partner, a Gold SAP Channel partner and an SAP Partner Centre of Expertise for BAiO and BO. UXC Oxygen’s 300 highly-skilled and experienced consultants work from offices in Perth, Sydney, Melbourne, Brisbane, Canberra, Auckland and Wellington, supporting 10,000 SAP users at 200 customer sites. More at www.oxygenforbusiness.com

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Budget Policy Statement: Spending Wins Over Tax Cuts; Big Ticket Items Get Boost

Income tax cuts are on hold as the government says “responding to the earthquakes and reducing debt are currently of higher priority”, although election year tax sweeteners remain possible. More>>

ALSO:

Fishy: Is Whitebaiting Sustainable?

The whitebait fry - considered a delicacy by many - are the juveniles of five species of galaxiid, four of which are considered threatened or declining. The SMC asked freshwater experts for their views on the sustainability of the whitebait fishery and whether we're doing enough to monitor the five species of galaxiid that make up whitebait. More>>

ALSO:

Crown Accounts: Smaller-Than-Expected Four-Month Deficit

The New Zealand government's accounts recorded a smaller-than-forecast deficit in the first four months of the fiscal year on a higher-than-expected inflow of corporate and goods and services tax. More>>

ALSO:

On For Christmas: KiwiRail Ferries Back In Full Operation After Quake

KiwiRail’s Interislander ferries are back in full operation for the first time since the Kaikoura earthquake, with the railspan that allows rail wagons to be loaded on the Aratere now restored. More>>

ALSO:

Comerce Commission Investigation: Prosecutions Over Steel Mesh Labelling

Steel & Tube Holdings, along with two other companies, will be prosecuted by the Commerce Commission following the regulator's investigation into seismic steel mesh, while Fletcher Building's steel division has been given a warning. More>>

ALSO:

Wine: 20% Of Marlborough Storage Tanks Damaged By Quake

An estimated 20 percent of wine storage tanks in the Marlborough region, the country’s largest wine producing area, have been damaged by the impact of the recent Kaikoura earthquake. More>>

ALSO:

ACC: Levy Recommendations For 2017 – 2019 Period

• For car owners, a 13% reduction in the average Motor Vehicle levy • For businesses, a 10% reduction in the average Work levy, and changes to workplace safety incentive products • For employees, due to an increase in claims volumes and costs, a 3% increase in the Earners’ levy. More>>

Get More From Scoop

 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news