Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


DB implements latest SAP technology

For immediate release:

DB implements latest SAP technology to provide online ordering for trade customers

AUCKLAND, 18 January 2013: UXC Oxygen (Oxygen), the leading SAP solution and integration specialist in New Zealand and Australia, has implemented a customer web shop for DB Breweries (DB), the first of its kind in Asia Pacific to use SAP’s latest web channel experience management (WCEM) software.

The well known brewer, which first opened its doors in New Zealand in 1929, is partnering with Oxygen to roll out a number of new SAP solutions aimed at improving business efficiency. The web shop, which services DB’s trade customers, went live on time and on budget in December 2012.

DB’s Knowledge Management Team Leader, Mike Rawson, says the brewer recently upgraded its core SAP system and is now commencing a programme of CRM work to further strengthen key customer service functions.

“As a result of the web shop going live we now have SAP CRM installed and we are ready to use it to address a number of key sales and marketing processes.”

Rawson says the web shop will help DB better service customers by providing them with a more direct and consistent means of engagement with the brewer.

“Customers will be able to order from us through the web shop at any time of the day or night – not just during business hours. All our DB beer products as well as associated merchandise – such as glasses, coasters and other branded items – will be available for ordering online at a time that suits the customer.”

Over the coming months DB plans to deploy SAP CRM functionality further to provide field representatives with a user friendly mobile sales application, improve contact centre operations and more easily manage trade promotions.

“We selected Oxygen for this programme of work because they displayed the deepest understanding of what we wanted to achieve and had customer experience relevant to our industry to back it up.”

Rawson says selecting SAP’s latest web technology was a logical step forward for the brewery. “We are an SAP-oriented vendor and we opted for the best technology available. Although the product was untested in the local market, we undertook a proof of concept at the start of the project to ensure we mitigated any potential issues.

“The go-live of the web shop has gone very smoothly and the transaction load is continuing to increase. It has been a successful first step in the implementation of our comprehensive CRM roadmap and the feedback we are getting from customers and users is very positive.”

The design of the web shop and video introducing the service to customers was completed by Federation Media.

Oxygen CEO, Stuart Dickinson, says the implementation was an important one for both Oxygen and SAP who worked together closely to prepare the software for implementation at DB.

“The solution provides a rich web experience for users and makes e-commerce easier to manage for both the vendor and the customer. It will be the solution SAP customers turn to if they want a straightforward means of deploying a B2B e-commerce capability that can be easily integrated with their existing financial and customer management functions.”

About UXC Oxygen

UXC Oxygen, part of ASX-listed UXC Limited, is the leading specialist SAP solutions and consulting company in Australasia. UXC Oxygen’s key point of difference is its ability to deliver a complete lifecycle of SAP capabilities including Planning, Implementation, Enhancement and Support services. UXC Oxygen is a certified SAP services partner, a Gold SAP Channel partner and an SAP Partner Centre of Expertise for BAiO and BO. UXC Oxygen’s 300 highly-skilled and experienced consultants work from offices in Perth, Sydney, Melbourne, Brisbane, Canberra, Auckland and Wellington, supporting 10,000 SAP users at 200 customer sites. More at www.oxygenforbusiness.com

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Scoop Business: RBNZ Keeps OCR At 3.5%, Signals Slower Pace Of Future Hikes

Reserve Bank governor Graeme Wheeler kept the official cash rate at 3.5 percent and signalled he won’t be as aggressive with future rate hikes as previously thought as inflation remains tamer than expected. The kiwi dollar fell to a seven-month low. More>>

ALSO:

Weather: Dry Spells Take Hold In South Island

Many areas in the South Island are tracking towards record dry spells as relatively warm, dry weather that began in mid-August continues... for some South Island places, the current period of fine weather is quite rare. More>>

ALSO:

Scoop Business: Productivity Commission To Look At Housing Land Supply

The Productivity Commission is to expand on its housing affordability report with an investigation into improving land supply and development capacity, particularly in areas with strong population growth. More>>

ALSO:

Forestry: Man Charged After 2013 Death

Levin Police have arrested and charged a man with manslaughter in relation to the death of Lincoln Kidd who was killed during a tree felling operation on 19 December 2013. More>>

ALSO:

Smells Like Justice: Dairy Company Fined Over Odour

Dairy company fined over odour Dairy supply company Open Country Dairy Limited has been convicted and fined more than $35,000 for discharging objectionable odour from its Waharoa factory at the time of last year’s ”spring flush” when milk supply was high. More>>

Scoop Business: Dairy Product Prices Decline To Lowest Since July 2012

Dairy product prices dropped to the lowest level since July 2012 in the latest GlobalDairyTrade auction, led by a slump in rennet casein and butter milk powder. More>>

ALSO:

SOE Results: TVNZ Lifts Annual Profit 25% On Flat Ad Revenue, Quits Igloo

Television New Zealand, the state-owned broadcaster, lifted annual profit 25 percent, ahead of forecast and despite a dip in advertising revenue, while quitting its stake in the pay-TV Igloo joint venture with Sky Network Television. More>>

ALSO:

Get More From Scoop

 
 
Computer Power Plus

Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news