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Waipareira Trust chooses Microsoft

Media release

24 January 2013

Waipareira Trust chooses Microsoft to support global software launch

Te Whānau O Waipareira Trust has chosen Microsoft’s award-winning customer relationship management (CRM) solution Microsoft Dynamics CRM to drive its new software tool that is set to be launched internationally to community service providers.

Developed in-house by Whānau Tahi Ltd., a subsidiary of the Trust, the Whānau Tahi Navigator system is a vertical software solution that has already changed the way community services are delivered to New Zealand families, helping the Trust streamline access to vital healthcare, justice, education and social services.

The system was designed to support an all-inclusive approach to providing services and opportunities to families through a family-centric model of services delivery. This unique approach focuses on the whole family, with emphasis on empowering them to achieve their aspirations towards positive lifestyles.

To support this, and as it seeks to become an industry leader in software development for community service providers around the world, the Trust looked to Microsoft’s advanced xRM capabilities, strength and commitment.

“Our decision to partner with Microsoft was simple,” says the Trust’s Chief Executive Officer, John Tamihere.

“Not only does Dynamics CRM interface well with our other systems, Microsoft is a trusted, international brand that will support the long-term viability of our programme.”

The Trust is working towards integrating the Whānau Tahi Navigator software with Medtech 32 – a software product used by the vast majority of GPs and other community services providers in New Zealand and many others around the world. The move will eliminate duplication of data entry and enable practitioners to access data quickly and efficiently to ensure their workload is focused on clients, rather than paperwork.

“We’re making the system as seamless as possible for GPs, social workers and healthcare workers,” says Whānau Tahi’s Principal and Trust Deputy Chief Executive Officer, Steve Keung, who notes the Trust will also use Dynamics CRM to streamline its referral service, financial system, clinical systems and human resource management.

Te Whānau O Waipareira Trust is already reaping the benefits of its decision to ditch paper-based systems for Dynamics CRM technology, with improved data and information sharing, better outcome measurement, and more robust accountability for management, clients and those providing funding. Streamlined and automated business processes are also leading to improved productivity while, at the same time, the Trust is making the right steps towards maximising funding.

“We required a system with capability to link funder investment to a measureable outcome. If we invest a dollar, we must be able to link that dollar to an outcome, be that extended life, increased employment, or improved literacy. We must think in terms of outcomes, not outputs,” says John.

“Thanks to Dynamics CRM, we can support families far more efficiently and effectively into the future, making life-changes, while being accountable to families and funders for every dollar invested.”

Te Whānau O Waipareira Trust will be well-supported by Microsoft as it considers other technology rollouts, including SharePoint, Windows Server 2012, Windows 8 and Surface tablets.

“Working closely with the Trust, we’ve already made great leaps and bounds with Dynamics CRM, but that’s really just the start of things to come,” says Microsoft New Zealand Dynamics Lead, Lindsay Zwart.

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