Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Survey Highlights Concern for International Drivers

Survey Highlights Concern for International Drivers

Auckland 24 January 2013 – At the end of a year that saw road deaths increase by 7 percent1, a new nationwide survey highlights concerns that international drivers are unprepared for New Zealand driving conditions.

The Canstar Blue Survey – of car hire customers – showed that more than three quarters (76%) of those surveyed held this view, rising to 81% for Waikato respondents, 80% for Wellingtonians, 81% for Cantabrians and 78% for those from Otago. Aucklanders - at 69% - were less concerned than those from other regions.

There has been a number of high profile road crashes in the past year involving international visitors, says Derek Bonnar, Canstar New Zealand General Manager.

“New Zealand road conditions are varied. The New Zealand Transport Agency notes in its visitor and immigration information that ‘New Zealand roads may be narrower than you're used to, cover hilly terrain and vary from motorways (freeways) to unsealed gravel roads’.”

Other NZTA advice for tourists and travellers includes allowing plenty of time for car journeys and taking regular breaks.

Hire better than you can buy

It seems that car hire offers a chance for escapism, with nearly 20% of customers choosing to hire a car they can’t afford to buy, says Bonnar.

“While women weren’t as interested in hiring their dream car, men and Gen Xs were keener, with 29% of Gen Xs and 21% of male respondents more likely to hire a car they didn’t have a hope of owning. Baby boomers were least impressed by shining chrome, leather and torque, with only 9% succumbing to temptation and hiring a car flasher than their purchasing budget.”

Value based rental company Ace Car Rentals took out the award for overall satisfaction, ahead of international heavyweights Thrifty, Avis, Budget and Hertz.

The survey asked respondents who had hired a car in New Zealand in the past 12 months to rate their provider across seven categories:

1. Value for money

2. Service

3. Availability of vehicle booked

4. Booking process

5. Transparency of costs and fees

6. Availability of accessories

7. Overall satisfaction

Bonnar says that Ace was top of the field for value for money, availability, booking process and transparency.

“Ace has been rewarded by its customers for doing a great job. Ace clearly understands what is most important to its customers, who are prepared to sacrifice higher end service and accessories in exchange for value for money. ”

Don’t get hit where it hurts – the wallet

The sting of unexpected charges was a grizzle for 15% of respondents, with Aucklanders more likely than those from other regions to pay additional charges when returning their car.

“The best way to avoid an expensive surprise is to make sure you are familiar with the contract and check the vehicle’s condition before driving away and again on return,” says Bonnar.

“Kiwis are pretty savvy in that respect, but there is still room for improvement. More than three quarters said they checked the state of the vehicle and 59% said they read the terms and conditions in full before driving away.”

About the survey

Canstar Blue commissions Your Source to regularly survey 2,500 New Zealand consumers to measure their satisfaction across a range of products and services.

The outcomes reported here are from the 392 people within the survey group who hired a car within New Zealand in the last 12 months.

Age Groups:

Gen Y: 18-29

Gen X: 30-44

Baby Boomers: 45+


ends

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

RMTU: Mediation Between Lyttelton Port And Union Fails

The Rail and Maritime Union (RMTU) has opted to continue its overtime ban indefinitely after mediation with the Lyttelton Port of Christchurch (LPC) failed to progress collective bargaining. More>>

Earlier:

Science Policy: Callaghan, NSC Funding Knocked In Submissions

Callaghan Innovation, which was last year allocated a budget of $566 million over four years to dish out research and development grants, and the National Science Challenges attracted criticism in submissions on the government’s draft national statement of science investment, with science funding largely seen as too fragmented. More>>

ALSO:

Scoop Business: Spark, Voda And Telstra To Lay New Trans-Tasman Cable

Spark New Zealand and Vodafone, New Zealand’s two dominant telecommunications providers, in partnership with Australian provider Telstra, will spend US$70 million building a trans-Tasman submarine cable to bolster broadband traffic between the neighbouring countries and the rest of the world. More>>

ALSO:

More:

Statistics: Current Account Deficit Widens

New Zealand's annual current account deficit was $6.1 billion (2.6 percent of GDP) for the year ended September 2014. This compares with a deficit of $5.8 billion (2.5 percent of GDP) for the year ended June 2014. More>>

ALSO:

Still In The Red: NZ Govt Shunts Out Surplus To 2016

The New Zealand government has pushed out its targeted return to surplus for a year as falling dairy prices and a low inflation environment has kept a lid on its rising tax take, but is still dangling a possible tax cut in 2017, the next election year and promising to try and achieve the surplus pledge on which it campaigned for election in September. More>>

ALSO:

Job Insecurity: Time For Jobs That Count In The Meat Industry

“Meat Workers face it all”, says Graham Cooke, Meat Workers Union National Secretary. “Seasonal work, dangerous jobs, casual and zero hours contracts, and increasing pressure on workers to join non-union individual agreements. More>>

ALSO:

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news