Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Law Society streamlines complaints management

MEDIA RELEASE – For immediate use, 1 February 2013

Law Society streamlines complaints management

The New Zealand Law Society has launched an Early Resolution Service (ERS) to produce a speedier resolution of some complaints against lawyers.

The ERS is an option which consumers can choose when complaining about a lawyer or law firm, instead of going through the more formal complaints process.

It is focused on dealing with certain types of complaints by using alternative dispute resolution processes, resulting in faster resolutions.

Law Society Executive Director Christine Grice says the ERS is a more simple and effective process to deal with some complaints.

“The ERS service offers the public an alternative and flexible process. It is ‘hands on’ and more flexible as an ERS team member talks to both the lawyer and the complainant directly,” she says.

Complaints alleging more serious misconduct or issues that are more complex, and any form of dishonesty or trust account issues, will go through the formal complaints process automatically.

The Law Society operated Lawyers Complaints Service has been trialling the ERS since November 2011 across the country and this has received very positive feedback.

“Before the pilot programme, all complaints were delayed by being subjected to the formal process. Many could have been resolved more effectively and more quickly through an initial explanation of the process and possible outcomes as well as the parties themselves choosing a more suitable alternative remedy.”

Ms Grice says complaints closed during the 2011/12 year took 124 days on average, while under the ERS pilot they took just 30 days.

From 1 February 2013, when a complaint is made against a lawyer or law firm, a negotiator from the ERS will assist the parties to consider the issues and the options for resolution processes. This will usually be done over the telephone.

Both parties must agree to ERS as it is voluntary. One party has to disagree for the complaint to go through to the formal process.

“The complaints system must operate fairly and effectively. Protection of the public is the key factor and this can be achieved by incorporating alternative processes,” Ms Grice says.

Information on the Lawyers Complaints Service and the ERS option is available on the Law Society website (www.lawsociety.org.nz).
ends

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Balance Of Trade: NZ Posts Trade Deficit In October On Falling Dairy Exports

New Zealand’s posted its largest monthly trade deficit for October in six years, while narrowing the shortfall from September, led by a fall in dairy exports to China while all main imports into the country rose. More>>

ALSO:

Gigatown Winner: Plenty Of Positives For Dunedin

Although the city has taken the Gigatown title, along with new ultrafast 1Gbps broadband and funding for $700,000 worth of UFB-related initiatives across the community, Mr Cull says Dunedin has gained so much more through its involvement. More>>

ALSO:

R18: The Warehouse Group Praised For Removing Games

The decision by New Zealand’s largest retailer The Warehouse Group (TW Group), to withdraw stocks of the latest version of Grand Theft Auto V (GTA V) and other R18 games, has been praised by advocacy group Stop Demand Foundation. More>>

ALSO:

Air NZ Wine Awards: Victory For Villa Maria As Pinot Noir Thrills

It was a night to remember as Villa Maria Estate picked up one of the highest accolades of the evening, the O-I New Zealand Reserve Wine of the Show Trophy, at the 28th Air New Zealand Wine Awards. The Villa Maria Single Vineyard Southern Clays Marlborough ... More>>

ALSO:

Future Brighter Money: RBNZ Releases New Bank Note Designs

New Zealand’s banknotes are getting brighter and better, with the Reserve Bank today unveiling more vibrant and secure banknote designs which will progressively enter circulation later next year. More>>

ALSO:

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news