Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Law Society streamlines complaints management

MEDIA RELEASE – For immediate use, 1 February 2013

Law Society streamlines complaints management

The New Zealand Law Society has launched an Early Resolution Service (ERS) to produce a speedier resolution of some complaints against lawyers.

The ERS is an option which consumers can choose when complaining about a lawyer or law firm, instead of going through the more formal complaints process.

It is focused on dealing with certain types of complaints by using alternative dispute resolution processes, resulting in faster resolutions.

Law Society Executive Director Christine Grice says the ERS is a more simple and effective process to deal with some complaints.

“The ERS service offers the public an alternative and flexible process. It is ‘hands on’ and more flexible as an ERS team member talks to both the lawyer and the complainant directly,” she says.

Complaints alleging more serious misconduct or issues that are more complex, and any form of dishonesty or trust account issues, will go through the formal complaints process automatically.

The Law Society operated Lawyers Complaints Service has been trialling the ERS since November 2011 across the country and this has received very positive feedback.

“Before the pilot programme, all complaints were delayed by being subjected to the formal process. Many could have been resolved more effectively and more quickly through an initial explanation of the process and possible outcomes as well as the parties themselves choosing a more suitable alternative remedy.”

Ms Grice says complaints closed during the 2011/12 year took 124 days on average, while under the ERS pilot they took just 30 days.

From 1 February 2013, when a complaint is made against a lawyer or law firm, a negotiator from the ERS will assist the parties to consider the issues and the options for resolution processes. This will usually be done over the telephone.

Both parties must agree to ERS as it is voluntary. One party has to disagree for the complaint to go through to the formal process.

“The complaints system must operate fairly and effectively. Protection of the public is the key factor and this can be achieved by incorporating alternative processes,” Ms Grice says.

Information on the Lawyers Complaints Service and the ERS option is available on the Law Society website (www.lawsociety.org.nz).
ends

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Maritime: Navigation Safety Review Raises Big Issues For The Govt

Shipping Federation: "The reports makes it clear that the ratification of the Maritime Labour convention (MLC) is long overdue. Only when the MLC is ratified will Maritime NZ be able to inspect and enforce the labour conditions on international ships visiting our ports." More>>

ALSO:

100 Years After Einstein Prediction: Gravitational Waves Found

For the first time, scientists have observed ripples in the fabric of spacetime called gravitational waves, arriving at the earth from a cataclysmic event in the distant universe. This confirms a major prediction of Albert Einstein’s 1915 general theory of relativity and opens an unprecedented new window onto the cosmos. More>>

ALSO:

Farming: Alliance Plans To Start Docking Farmer Payments

Alliance Group, New Zealand's second-largest meat cooperative, plans to start withholding some stock payments to its farmers from next week to bolster its balance sheet and force suppliers to meet their share requirements. More>>

ALSO:

Gambling: SkyCity First Half Profit Rises 30%, Helped By High Rollers

SkyCity anticipates the Auckland business will benefit from government gaming concessions which were triggered on Nov. 11 in recognition of SkyCity’s $470 million Convention Centre development. Morrison said the concessions would allow the Auckland business to lift its activity during peak period, noting it had a record revenue week over the Christmas and New Year period. More>>

ALSO:

Money For Light: Kiwi Scientists Secure Preferential Access To Synchrotron

Science and Innovation Minister Steven Joyce today announced a three-year investment of $2.8 million in the Australian Synchrotron, the largest piece of scientific infrastructure in the Southern Hemisphere, to secure preferential access for Kiwi scientists. More>>

Telco Industry Report: Investment Hits $1.7 Bln A Year

Investment in the telecommunications sector is $1.7 billion a year, proportionately one of the highest levels in the OECD, according to a report released today on the status of the New Zealand sector. More>>

ALSO:

PGPs: New Programme Sets Sights On Strong Wool

A new collaboration between The New Zealand Merino Company (NZM) and the Ministry for Primary Industries (MPI), announced today, aims to deliver premiums for New Zealand's strong wool sector... More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news