Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Law Society streamlines complaints management

MEDIA RELEASE – For immediate use, 1 February 2013

Law Society streamlines complaints management

The New Zealand Law Society has launched an Early Resolution Service (ERS) to produce a speedier resolution of some complaints against lawyers.

The ERS is an option which consumers can choose when complaining about a lawyer or law firm, instead of going through the more formal complaints process.

It is focused on dealing with certain types of complaints by using alternative dispute resolution processes, resulting in faster resolutions.

Law Society Executive Director Christine Grice says the ERS is a more simple and effective process to deal with some complaints.

“The ERS service offers the public an alternative and flexible process. It is ‘hands on’ and more flexible as an ERS team member talks to both the lawyer and the complainant directly,” she says.

Complaints alleging more serious misconduct or issues that are more complex, and any form of dishonesty or trust account issues, will go through the formal complaints process automatically.

The Law Society operated Lawyers Complaints Service has been trialling the ERS since November 2011 across the country and this has received very positive feedback.

“Before the pilot programme, all complaints were delayed by being subjected to the formal process. Many could have been resolved more effectively and more quickly through an initial explanation of the process and possible outcomes as well as the parties themselves choosing a more suitable alternative remedy.”

Ms Grice says complaints closed during the 2011/12 year took 124 days on average, while under the ERS pilot they took just 30 days.

From 1 February 2013, when a complaint is made against a lawyer or law firm, a negotiator from the ERS will assist the parties to consider the issues and the options for resolution processes. This will usually be done over the telephone.

Both parties must agree to ERS as it is voluntary. One party has to disagree for the complaint to go through to the formal process.

“The complaints system must operate fairly and effectively. Protection of the public is the key factor and this can be achieved by incorporating alternative processes,” Ms Grice says.

Information on the Lawyers Complaints Service and the ERS option is available on the Law Society website (www.lawsociety.org.nz).
ends

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Media: Julian Wilcox Leaves Māori TV

Māori Television has confirmed the resignation of Head of News and Production Julian Wilcox. Mr Maxwell acknowledged Mr Wilcox’s significant contribution to Māori Television since joining the organisation in 2004. More>>

ALSO:

Genetics: New Heat Tolerant Cow Developed

Hamilton, New Zealand-based Dairy Solutionz Ltd has led an expert genetics team to develop a new dairy cow breed conditioned to thrive in lower elevation tropical climates and achieve high milk production under heat stress. More>>

Fractals: Thousands More Business Cards Needed To Build Giant Sponge

New Zealand is taking part in a global event this weekend to build a Menger Sponge using 15 million business cards but local organisers say they are thousands of business cards short. More>>

Scoop Business: NZ Net Migration Rises To Annual Record In September

New Zealand’s annual net migration rose to a record in September, beating government forecasts, as the inflow was spurred by student arrivals from India and Kiwis returning home from Australia. More>>

ALSO:

Scoop Business: Fletcher To Close Its Christchurch Insulation Plant, Cut 29 Jobs

Fletcher Building, New Zealand’s largest listed company, will close its Christchurch insulation factory, as it consolidates its Tasman Insulations operations in a “highly competitive market”. More>>

ALSO:

Scoop Business: Novartis Adds Nine New Treatments Under Pharmac Deal

Novartis New Zealand, the local unit of the global pharmaceuticals firm, has added nine new treatments in a far-ranging agreement with government drug buying agency, Pharmac. More>>

ALSO:

Crown Accounts: English Wary On Tax Take, Could Threaten Surplus

Finance Minister Bill English is warning the tax take may come in below forecast in the current financial year, as figures released today confirm it was short by nearly $1 billion in the year to June 30 and English warned of the potential impact of slumping receipts from agricultural exports. More>>

ALSO:

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand

Mosh Social Media
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news