Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Kapiti MEGA Store Subject of Latest Case Study


Kapiti MEGA Store Subject of Latest Case Study

When a staff member at Mitre 10 MEGA Kapiti, goes out of their way to locate the item you want and then takes you directly to it … that’s not an accident, it’s a result of the company’s culture.

Selection of all 80 staff includes an assessment of the individual applicant’s ability to fit that culture, and as revealed in the just released Business Kapiti Horowhenua case study having a team of high quality, well trained, motivated staff makes a difference to profitability.

It also discloses that the company’s business plan was rated by the Electra Business Awards assessors as "....with the best nationally and possibly 'world class',” while Mitre 10 MEGA Kapiti is committed to the on-going pursuit of excellence.

Named in October as the ‘2012 Electra Business of the Year’ for Kapiti and Horowhenua, and also taking out the categories of Staff Development, Marketing and Image Building and High Growth, Mitre 10 MEGA Kapiti is the fourth case study to have been written about the Business Awards winners.

It emphasises the store’s commitment to planning and research, leaving as little as possible to chance; emphasis on staff selection, having the right people to fit their culture; quality customer service and a breath of strategies with a single focal point – striving for excellence.

The case study author, Chris Ineson of DrivingForces, reports that the company is similar to other winners in that it is in rapid growth mode, competes successfully against strong competition and operates in an evolving and increasingly sophisticated sector where quality and consistency of product and service are paramount and where measuring and benchmarking its performance against other businesses is standard practice.

He goes on to say that is also different from previous winners. Although it is a family business, it is part of a Members’ cooperative which means it can access a large range of support services from Mitre 10 Support Centre in Auckland such as national marketing, and is able to network and draw on the best practices from the Mitre 10 “family network” throughout the country.

Mitre 10 MEGA Kapiti is owned and operated by Vincent and Tricia Indo, who are in partnership with Graeme and Stephen Ricketts who own two Mitre 10 MEGA stores in the Hawkes Bay.

Through the case study, readers are able to learn of the care taken in developing the partnership, researching the market and planning the detail.

This case study and the three former ones (Tuatara Brewery Ltd, Aura Software
Security Ltd and Turk’s Poultry Farm Ltd) can be downloaded from www.electra.co.nz/businessawards

Vince Indo, Managing Director of Mitre 10 MEGA Kapiti, will be the guest speaker at the Kapiti Business Breakfast to be held at the Southward complex on Wednesday next week (13 February 2013).

Click here to read: Business_of_the_Year_2012_case_study_Mitre_10_MEGA_Kapiti.pdf

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Scoop Business: NZ Dollar Falls To 3-Year Low As Investors Favour Greenback

The New Zealand dollar fell to its lowest in more than three years as investors sold euro and bought US dollars, weakening other currencies against the greenback. More>>

ALSO:

Scoop Business: NZ Govt Operating Deficit Smaller Than Expected

The New Zealand’s government’s operating deficit was smaller than expected in the first five months of the financial year as a clampdown on expenditure managed to offset a shortfall in the tax-take from last month’s forecast. More>>

ALSO:

0.8 Percent Annually:
NZ Inflation Falls Below RBNZ's Target

New Zealand's annual pace of inflation slowed to below the Reserve Bank's target band in the final three months of the year, giving governor Graeme Wheeler more room to keep the benchmark interest rate lower for longer.More>>

ALSO:

NASA, NOAA: Find 2014 Warmest Year In Modern Record

Since 1880, Earth’s average surface temperature has warmed by about 1.4 degrees Fahrenheit (0.8 degrees Celsius), a trend that is largely driven by the increase in carbon dioxide and other human emissions into the planet’s atmosphere. The majority of that warming has occurred in the past three decades. More>>

ALSO:

Scoop Business: New Zealand’s Reserve Bank Named Central Bank Of The Year

The Reserve Bank of New Zealand’s efforts to stifle house price inflation by using new policy tools has seen the institution named Central Bank of the year by Central Banking Publications, a publisher specialising in global central banking practice. More>>

ALSO:

Science Media Centre: Viral Science And Another 'Big Dry'?

"Potentially, if there is no significant rainfall for the next month or so, we could be heading into one of the worst nation-wide droughts we’ve seen for some time," warns NIWA principal climate scientist Dr Andrew Tait. More>>

ALSO:

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news