Telecom To Review Email Service

Tuesday, 12 February 2013, 2:10 pm
Press Release: Telecom New Zealand

Media Release
12th February 2013

Telecom To Review Email Service

Telecom said today it was commencing a review of email service to its broadband customers following a series of issues which have impacted negatively on the Yahoo! Xtra service over the past year.

Telecom CEO Retail Chris Quin says the company will undertake the review over the next two months.

“We share the frustration that our customers have been experiencing over recent months. We fully appreciate that repeatedly saying ‘sorry’ doesn’t cut it anymore. We are committed to taking a close, hard look at the best way to meet our customers’ email needs.”

Mr Quin says the review will include a comprehensive assessment of the Yahoo! Xtra service in consultation with service provider, Yahoo!

“When Telecom outsourced the Xtra email service to Yahoo! in 2007, it was the right thing to do at the time in terms of meeting our customers’ desire for an ongoing email service associated with their Telecom broadband account. However, the global email environment has changed markedly since then and we believe the time is right for a comprehensive review of our approach in this area.”

ENDS

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