Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


New Store Rating App Puts Domino's Customers In Control

Media release; 28 February, 2013

New Store Rating App Puts Domino's Customers In Control


A new App allowing customers to rate their feedback in real time on Facebook has been announced today by Domino's Pizza, in a move never before seen in New Zealand.

The popular New Zealand pizza makers have designed the new application to improve the overall service to consumers by allowing customers to rate their end to end experience with the brand.

The order ratings will be displayed in real time on the Domino's Facebook page, allowing in excess of 200,000 fans to view the score and customer comments for their local store, recently rated stores and also see the top five rated stores in the country.

The Store Performance Live Ratings Facebook application puts customers in control with the ability to rate their order experience on everything from the online ordering system used, to the presentation of the store, delivery driver, product quality and service they received.

At the end of every order placed via any one of Domino's seven online ordering platforms, customers will be taken through a real time review process. They will then able to rate their experiences on a scale of one to five, with five being the best possible score.

Domino's New Zealand General Manager, Josh Kilimnik, says that the Store Ratings application demonstrates Domino's commitment to transparency, accountability and continual improvement to the overall customer experience.

"We have taken big steps over the past five years in improving the service and operations of our stores, and this is the next step for our stores to perform even better," he says.

"For the first time ever, our customers will be able to provide real time feedback by rating their experience with our business, out of five, in the areas of ordering process, presentation and service pick-up, product quality, presentation and service delivery," says Kilimnik.

The application will also allow customers the opportunity to rate each stores' delivery time, which means average delivery times will be recorded for each location, he says.

Any Domino's store that receives a rating of less than three out of five will receive additional training to improve their standards says Kilimnik.

"We believe this App will have a direct positive impact on improved customer service as we will be working closely with stores to improve their product, service and quality by acting on the feedback from customers immediately," he says.

For more information about the new Domino's Store Performance Live Ratings Facebook application, please visit www.dominos.co.nz

-Ends-

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Fruitful Endeavours: Kiwifruit Exports Reach Record Levels

In June 2016, kiwifruit exports rose $105 million (47 percent) from June 2015 to reach $331 million, Statistics New Zealand said today. Overall, goods exports rose $109 million (2.6 percent) in June 2016 (to $4.3 billion). More>>

ALSO:

Economic Update: RBNZ Says Rate Cut Seems Likely

The Reserve Bank will likely cut interest rates further as a persistently strong kiwi dollar makes it difficult for the bank to meet its inflation target, it said. The local currency fell. More>>

ALSO:

House Price Action Plan: RBNZ Signals National Lending Restrictions

The central bank wants to cap bank lending to property investors with a deposit of less than 40 percent at 5 percent and restore the 10 percent limit for owner-occupiers wanting to take out a mortgage with a deposit of less than 20 percent, according to a consultation paper released today. More>>

ALSO:

Sparks Fly: Gordon Campbell On China Steel Dumping Allegations

No doubt, officials on the China desk at MFAT have prided themselves on fashioning a niche position for New Zealand right in between the US and China – and leveraging off both of them! Well, as the Aussies would say, of MFAT: tell ‘em they’re dreaming. More>>

ALSO:

Loan Sharks: Finance Companies Found Guilty Of Breaching Fair Trading Act

Finance companies Budget Loans and Evolution Finance, run by former 1980s corporate high-flyer Allan Hawkins, have been found guilty of 106 charges of breaching the Fair Trading Act for misleading 21 borrowers while enforcing loan contracts. More>>

ALSO:

Post Panama Papers: Govt To Adopt Shewan's Foreign Trust Recommendations

The government will adopt all of the recommendations from former PwC chairman John Shewan to increase disclosure and introduce a register for foreign trusts with new legislation to be introduced next month. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news