Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


New Store Rating App Puts Domino's Customers In Control

Media release; 28 February, 2013

New Store Rating App Puts Domino's Customers In Control

A new App allowing customers to rate their feedback in real time on Facebook has been announced today by Domino's Pizza, in a move never before seen in New Zealand.

The popular New Zealand pizza makers have designed the new application to improve the overall service to consumers by allowing customers to rate their end to end experience with the brand.

The order ratings will be displayed in real time on the Domino's Facebook page, allowing in excess of 200,000 fans to view the score and customer comments for their local store, recently rated stores and also see the top five rated stores in the country.

The Store Performance Live Ratings Facebook application puts customers in control with the ability to rate their order experience on everything from the online ordering system used, to the presentation of the store, delivery driver, product quality and service they received.

At the end of every order placed via any one of Domino's seven online ordering platforms, customers will be taken through a real time review process. They will then able to rate their experiences on a scale of one to five, with five being the best possible score.

Domino's New Zealand General Manager, Josh Kilimnik, says that the Store Ratings application demonstrates Domino's commitment to transparency, accountability and continual improvement to the overall customer experience.

"We have taken big steps over the past five years in improving the service and operations of our stores, and this is the next step for our stores to perform even better," he says.

"For the first time ever, our customers will be able to provide real time feedback by rating their experience with our business, out of five, in the areas of ordering process, presentation and service pick-up, product quality, presentation and service delivery," says Kilimnik.

The application will also allow customers the opportunity to rate each stores' delivery time, which means average delivery times will be recorded for each location, he says.

Any Domino's store that receives a rating of less than three out of five will receive additional training to improve their standards says Kilimnik.

"We believe this App will have a direct positive impact on improved customer service as we will be working closely with stores to improve their product, service and quality by acting on the feedback from customers immediately," he says.

For more information about the new Domino's Store Performance Live Ratings Facebook application, please visit


© Scoop Media

Business Headlines | Sci-Tech Headlines


Welcome Home: Record High Migration Stokes 41-Year High Population Growth

New Zealand annual net migration hit a new high in October as more people arrived from than departed for Australia for the first time in more than 20 years. More>>


Citizens' Advice Bureau: Report Shows Desperate Housing Situation Throughout NZ

CAB's in-depth analysis of over 2000 client enquiries about emergency accommodation shows vulnerable families, pregnant women and children living in cars and garages, even after seeking assistance from the Ministry of Social Development and Housing New Zealand. More>>


Speaking For The Bees: Greens Call For Neonicotinoid Pesticide Ban

The National Government should ban the use of controversial pesticides called neonicotinoids after evidence has revealed that even at low doses they cause harm to bee populations, the Green Party said today. More>>


Science Awards: NZAS Celebrate NZ Scientific Achievements

The Marsden Medal is awarded for a lifetime of outstanding service to the cause or profession of science, in recognition of service rendered to the cause or profession of science in the widest connotation of the phrase. This year’s medal is awarded to Dr Mike Andrews. More>>


Court Rules: Affco 'Unlawfully' Locked Out Meat Workers

The note says the full court found for the plaintiffs, "that is that the defendant locked out the second plaintiffs unlawfully and that it breached s 32 of the Act by acting otherwise than in good faith towards the plaintiffs while collective bargaining was still going on." More>>


New Bill Introduced: GST On Online Services

These measures are an important first step in the Government’s efforts to deal with increasing volumes of online services and other intangibles purchased from overseas suppliers that should, under New Zealand’s tax rules, be subject to GST. More>>


Get More From Scoop

Search Scoop  
Powered by Vodafone
NZ independent news