Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


New Store Rating App Puts Domino's Customers In Control

Media release; 28 February, 2013

New Store Rating App Puts Domino's Customers In Control


A new App allowing customers to rate their feedback in real time on Facebook has been announced today by Domino's Pizza, in a move never before seen in New Zealand.

The popular New Zealand pizza makers have designed the new application to improve the overall service to consumers by allowing customers to rate their end to end experience with the brand.

The order ratings will be displayed in real time on the Domino's Facebook page, allowing in excess of 200,000 fans to view the score and customer comments for their local store, recently rated stores and also see the top five rated stores in the country.

The Store Performance Live Ratings Facebook application puts customers in control with the ability to rate their order experience on everything from the online ordering system used, to the presentation of the store, delivery driver, product quality and service they received.

At the end of every order placed via any one of Domino's seven online ordering platforms, customers will be taken through a real time review process. They will then able to rate their experiences on a scale of one to five, with five being the best possible score.

Domino's New Zealand General Manager, Josh Kilimnik, says that the Store Ratings application demonstrates Domino's commitment to transparency, accountability and continual improvement to the overall customer experience.

"We have taken big steps over the past five years in improving the service and operations of our stores, and this is the next step for our stores to perform even better," he says.

"For the first time ever, our customers will be able to provide real time feedback by rating their experience with our business, out of five, in the areas of ordering process, presentation and service pick-up, product quality, presentation and service delivery," says Kilimnik.

The application will also allow customers the opportunity to rate each stores' delivery time, which means average delivery times will be recorded for each location, he says.

Any Domino's store that receives a rating of less than three out of five will receive additional training to improve their standards says Kilimnik.

"We believe this App will have a direct positive impact on improved customer service as we will be working closely with stores to improve their product, service and quality by acting on the feedback from customers immediately," he says.

For more information about the new Domino's Store Performance Live Ratings Facebook application, please visit www.dominos.co.nz

-Ends-

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Statistics: Dairy And Travel Still Our Largest Export Earners

New Zealand earned $2.3 billion more from exports than we spent on imports during the year ended June 2015... total exports of goods and services were $67.5 billion, while total imports were $65.1 billion. More>>

ALSO:

Approval: Air New Zealand And Air China Launch New Alliance Route

Air New Zealand and Air China have today launched joint sales for a new daily direct service between Auckland and Beijing after receiving approval from New Zealand Minister of Transport Hon Simon Bridges to form a strategic alliance. More>>

ALSO:

Money Trading: FX Trader Jin Yuan Finance Warned Over Lack Of Monitoring

Jin Yuan Finance, an Auckland-based foreign exchange trader, has been warned over its lack of anti-money laundering processes in place in the first public notification by the Department of Internal Affairs. More>>

ALSO:

Auckland Surge, Possible Peak: House Values Accelerate At Fastest Annual Pace In 8 Years

New Zealand residential property values rose at their fastest annual pace in eight years in August, pushed higher by overflowing demand in Auckland, which is showing signs speculators think it has reached its peak, according to Quotable Value. More>>

ALSO:

Cash Money: Reserve Bank Launches New $5 And $10 Banknotes

The $5 and $10 final banknotes were revealed at an event at the Bank in Wellington, and will start to be released from mid-October 2015. More>>

ALSO:

Truck Sales Booted: Commerce Commission Files Charges Against Mobile Trader

The Commerce Commission has filed charges against a mobile trader, or truck shop operator, claiming he obtained money from customers by deception and never intended to supply them with the goods they paid for. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news