Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

New Store Rating App Puts Domino's Customers In Control

Media release; 28 February, 2013

New Store Rating App Puts Domino's Customers In Control


A new App allowing customers to rate their feedback in real time on Facebook has been announced today by Domino's Pizza, in a move never before seen in New Zealand.

The popular New Zealand pizza makers have designed the new application to improve the overall service to consumers by allowing customers to rate their end to end experience with the brand.

The order ratings will be displayed in real time on the Domino's Facebook page, allowing in excess of 200,000 fans to view the score and customer comments for their local store, recently rated stores and also see the top five rated stores in the country.

The Store Performance Live Ratings Facebook application puts customers in control with the ability to rate their order experience on everything from the online ordering system used, to the presentation of the store, delivery driver, product quality and service they received.

At the end of every order placed via any one of Domino's seven online ordering platforms, customers will be taken through a real time review process. They will then able to rate their experiences on a scale of one to five, with five being the best possible score.

Domino's New Zealand General Manager, Josh Kilimnik, says that the Store Ratings application demonstrates Domino's commitment to transparency, accountability and continual improvement to the overall customer experience.

"We have taken big steps over the past five years in improving the service and operations of our stores, and this is the next step for our stores to perform even better," he says.

"For the first time ever, our customers will be able to provide real time feedback by rating their experience with our business, out of five, in the areas of ordering process, presentation and service pick-up, product quality, presentation and service delivery," says Kilimnik.

The application will also allow customers the opportunity to rate each stores' delivery time, which means average delivery times will be recorded for each location, he says.

Any Domino's store that receives a rating of less than three out of five will receive additional training to improve their standards says Kilimnik.

"We believe this App will have a direct positive impact on improved customer service as we will be working closely with stores to improve their product, service and quality by acting on the feedback from customers immediately," he says.

For more information about the new Domino's Store Performance Live Ratings Facebook application, please visit www.dominos.co.nz

-Ends-

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Crown Accounts: Slightly Softer Growth Expected In PREFU

A slightly softer growth forecast is the main feature of largely unchanged Pre-election Fiscal Update compared to the Budget forecasts three months ago, Finance Minister Steven Joyce says. More>>

ALSO:

Water: Farming Leaders Pledge To Help Make Rivers Swimmable

In a first for the country, farming leaders have pledged to work together to help make New Zealand’s rivers swimmable for future generations. More>>

ALSO:

Unintended Consequences: Liquor Change For Grocery Stores On Tobacco Tax

Changes in the law made to enable grocery stores to continue holding liquor licences to sell alcohol despite increases in tobacco taxes will take effect on 15 September 2017. More>>

Back Again: Government Approves TPP11 Mandate

Trade Minister Todd McClay says New Zealand will be pushing for the minimal number of changes possible to the original TPP agreement, something that the remaining TPP11 countries have agreed on. More>>

ALSO:

By May 2018: Wider, Earlier Microbead Ban

The sale and manufacture of wash-off products containing plastic microbeads will be banned in New Zealand earlier than previously expected, Associate Environment Minister Scott Simpson announced today. More>>

ALSO: