Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


New Zealand Customer Satisfaction Awards Winners – 2012

Article No. 1977
Available on www.roymorgan.com
Roy Morgan Customer Satisfaction Awards
Roy Morgan Research Ltd.

New Zealand Customer Satisfaction Awards Winners – 2012

Car Manufacturer of the Year Suzuki
Financial Institution of the Year SBS
Bank Major Bank of the Year Kiwibank
Quick Service Restaurants of the Year Subway
Chemist / Pharmacy of the Year Amcal
Clothing Store of the Year Hallensteins
Coffee Shop of the Year Starbucks
Department Store of the Year Kirkcaldie & Stains
Furniture / Electrical Store of the Year Dick Smith
Hardware Store of the Year ITM
Liquor Store of the Year The Mill Liquorsave
Music / Book Store of the Year Take Note
Shoe Store of the Year Overland
Sports Store of the Year Hunting & Fishing
Supermarket of the Year Countdown
Handset Provider of the Year Apple iPhone
Home Phone Provider of the Year Telecom
Home Internet Service Provider of the Year Paradise
Mobile Phone Service Provider of the Year 2degrees
Domestic Airline of the Year Air New Zealand Link
Hotel And Resort of the Year Hilton
International Airline of the Year Emirates
Electricity of the Year Energy Online
Gas of the Year Nova Energy

Debnath Guharoy, formerly General Manager of Roy Morgan Research New Zealand, says: “Never before has customer satisfaction been so critical. Social media such as Facebook and Twitter have given customers a megaphone to broadcast their praise or disapproval, while smartphones allow instant access to information about prices, availability and ratings.

“Businesses across all industries need a continuous, accurate, quantified measure of overall customer satisfaction.

“These Awards identify and commend the businesses that listened to their customers throughout 2012 and provided an industry-leading level of satisfaction.

“By integrating customer satisfaction measures with our world-leading Single Source survey, we offer businesses incomparable research into just who their satisfied customers are and where they can seek more of them.
“Roy Morgan Research congratulates not only the winners but all successful businesses, large and small, that consistently aim to satisfy their customers.”

About Roy Morgan Research: Roy Morgan Research is the largest independent Australian and New Zealand research company, with offices also in the United States, United Kingdom, and Indonesia. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan Research has more than 70 years’ experience in collecting objective, independent information on consumers. Roy Morgan Research was set up in New Zealand in the 1990s and has been collecting information across a wide range of industries in New Zealand ever since. Roy Morgan currently has over 10 years of trended data on a geographically and demographically representative sample of over 12,000 New Zealanders aged 14+.

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Houses (& Tobacco) Lead Inflation: CPI Up 0.3% In March Quarter

The consumers price index (CPI) rose 0.3 percent in the March 2014 quarter, Statistics New Zealand said today. Higher tobacco and housing prices were partly countered by seasonally cheaper international air fares, vegetables, and package holidays. More>>

ALSO:

Notoriously Reliable Predictions: Budget To Show Rise In Full-Time Income To 2018: English

This year’s Budget will forecast wage increases through to 2018 amounting to a $10,500 a year increase in average full time earnings over six years to $62,200 a year, says Finance Minister Bill English in a speech urging voters not to “put all of this at risk” by changing the government. More>>

ALSO:

Prices Up, Volume Down: March NZ House Sales Drop 10% As Loan Curbs Bite

New Zealand house sales dropped 10 percent in March from a year earlier as the Reserve Bank’s restrictions on low-equity mortgages continue to weigh on sales of cheaper property. More>>

ALSO:

Scoop Business: Chorus To Appeal Copper Pricing Judgment

Chorus will appeal a High Court ruling upholding the Commerce Commission’s determination setting the regulated prices on the telecommunications network operator’s copper lines. More>>

ALSO:

Earlier:

Cars: Precautionary Recalls Announced For Toyota Vehicles

Toyota advises that a number of its New Zealand vehicles are affected by a series of precautionary global recalls. Toyota New Zealand General Manager Customer Services Spencer Morris stressed that the recalls are precautionary. More>>

ALSO:

'Gardening Club': Air Freight Cartel Nets Almost $12 Million In Penalties

The High Court in Auckland has today ordered Swiss company Kuehne + Nagel International AG to pay a penalty of $3.1 million plus costs for breaches of the Commerce Act. Kuehne + Nagel’s penalty brings the total penalties ordered in this case to $11.95 million ... More>>

ALSO:

Crown Accounts: Revenue Below Projections

Core Crown tax revenue has increased by $1.9 billion (or 5.0%) compared to the same time last year. However this was $1.1 billion less than expected and is reflected across most tax types, continuing the pattern of recent months. More>>

ALSO:

Efficiency: Businesses And Households To Save From New Energy Plans

Minister of Energy and Resources Simon Bridges today announced three energy efficiency initiatives to improve business productivity, save money and reduce carbon emissions. More>>

ALSO:

Get More From Scoop

 
 
Computer Power Plus
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news