Article No. 1977
Available on www.roymorgan.com
Roy Morgan Customer Satisfaction Awards
Roy Morgan Research Ltd.
New Zealand Customer Satisfaction Awards Winners – 2012
Car Manufacturer of the Year Suzuki
Financial Institution of the Year SBS
Bank Major Bank of the Year Kiwibank
Quick Service Restaurants of the Year Subway
Chemist / Pharmacy of the Year Amcal
Clothing Store of the Year Hallensteins
Coffee Shop of the Year Starbucks
Department Store of the Year Kirkcaldie & Stains
Furniture / Electrical Store of the Year Dick Smith
Hardware Store of the Year ITM
Liquor Store of the Year The Mill Liquorsave
Music / Book Store of the Year Take Note
Shoe Store of the Year Overland
Sports Store of the Year Hunting & Fishing
Supermarket of the Year Countdown
Handset Provider of the Year Apple iPhone
Home Phone Provider of the Year Telecom
Home Internet Service Provider of the Year Paradise
Mobile Phone Service Provider of the Year 2degrees
Domestic Airline of the Year Air New Zealand Link
Hotel And Resort of the Year Hilton
International Airline of the Year Emirates
Electricity of the Year Energy Online
Gas of the Year Nova Energy
Debnath Guharoy, formerly General Manager of Roy Morgan Research New Zealand, says: “Never before has customer satisfaction been so critical. Social media such as Facebook and Twitter have given customers a megaphone to broadcast their praise or disapproval, while smartphones allow instant access to information about prices, availability and ratings.
“Businesses across all industries need a continuous, accurate, quantified measure of overall customer satisfaction.
“These Awards identify and commend the businesses that listened to their customers throughout 2012 and provided an industry-leading level of satisfaction.
“By integrating customer satisfaction measures with our world-leading Single Source survey, we offer businesses incomparable research into just who their satisfied customers are and where they can seek more of them.
“Roy Morgan Research congratulates not only the winners but all successful businesses, large and small, that consistently aim to satisfy their customers.”
About Roy Morgan Research: Roy Morgan Research is the largest independent Australian and New Zealand research company, with offices also in the United States, United Kingdom, and Indonesia. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan Research has more than 70 years’ experience in collecting objective, independent information on consumers. Roy Morgan Research was set up in New Zealand in the 1990s and has been collecting information across a wide range of industries in New Zealand ever since. Roy Morgan currently has over 10 years of trended data on a geographically and demographically representative sample of over 12,000 New Zealanders aged 14+.