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New Zealand Customer Satisfaction Awards Winners – 2012
Article No. 1977
Available on www.roymorgan.com
Roy Morgan
Customer Satisfaction Awards
Roy Morgan Research
Ltd.
New Zealand
Customer Satisfaction Awards Winners – 2012
Car Manufacturer of the Year Suzuki
Financial Institution of the Year SBS
Bank Major
Bank of the Year Kiwibank
Quick Service Restaurants of
the Year Subway
Chemist / Pharmacy of the Year Amcal
Clothing Store of the Year Hallensteins
Coffee Shop
of the Year Starbucks
Department Store of the Year
Kirkcaldie & Stains
Furniture / Electrical Store of the
Year Dick Smith
Hardware Store of the Year ITM
Liquor Store of the Year The Mill Liquorsave
Music /
Book Store of the Year Take Note
Shoe Store of the Year
Overland
Sports Store of the Year Hunting & Fishing
Supermarket of the Year Countdown
Handset Provider
of the Year Apple iPhone
Home Phone Provider of the Year
Telecom
Home Internet Service Provider of the Year
Paradise
Mobile Phone Service Provider of the Year
2degrees
Domestic Airline of the Year Air New Zealand
Link
Hotel And Resort of the Year Hilton
International Airline of the Year Emirates
Electricity of the Year Energy Online
Gas of the
Year Nova Energy
Debnath
Guharoy, formerly General Manager of Roy Morgan Research New
Zealand, says: “Never before has customer
satisfaction been so critical. Social media such as Facebook
and Twitter have given customers a megaphone to broadcast
their praise or disapproval, while smartphones allow instant
access to information about prices, availability and
ratings.
“Businesses across all
industries need a continuous, accurate, quantified measure
of overall customer satisfaction.
“These Awards identify and commend
the businesses that listened to their customers throughout
2012 and provided an industry-leading level of satisfaction.
“By integrating customer
satisfaction measures with our world-leading Single Source
survey, we offer businesses incomparable research into just
who their satisfied customers are and where they can seek
more of them.
“Roy Morgan Research
congratulates not only the winners but all successful
businesses, large and small, that consistently aim to
satisfy their customers.”
About
Roy Morgan Research: Roy Morgan Research is the
largest independent Australian and New Zealand research
company, with offices also in the United States, United
Kingdom, and Indonesia. A full service research organisation
specialising in omnibus and syndicated data, Roy Morgan
Research has more than 70 years’ experience in collecting
objective, independent information on consumers. Roy Morgan
Research was set up in New Zealand in the 1990s and has been
collecting information across a wide range of industries in
New Zealand ever since. Roy Morgan currently has over 10
years of trended data on a geographically and
demographically representative sample of over 12,000 New
Zealanders aged
14+.
Roy Morgan Research
New Zealand's leading social and market research company
A full service research organisation specialising in omnibus and syndicated data, Roy Morgan Research has over 70 years' experience in collecting objective, independent information on consumers. Roy Morgan Research was set up in New Zealand in the 1990s and has been collecting information across a wide range of industries in New Zealand ever since. Roy Morgan currently has over 10 years of trended data on a geographically and demographically representative sample of over 12,000 New Zealanders aged 14+.
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