Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


New Zealand Customer Satisfaction Awards Winners – 2012

Article No. 1977
Available on www.roymorgan.com
Roy Morgan Customer Satisfaction Awards
Roy Morgan Research Ltd.

New Zealand Customer Satisfaction Awards Winners – 2012

Car Manufacturer of the Year Suzuki
Financial Institution of the Year SBS
Bank Major Bank of the Year Kiwibank
Quick Service Restaurants of the Year Subway
Chemist / Pharmacy of the Year Amcal
Clothing Store of the Year Hallensteins
Coffee Shop of the Year Starbucks
Department Store of the Year Kirkcaldie & Stains
Furniture / Electrical Store of the Year Dick Smith
Hardware Store of the Year ITM
Liquor Store of the Year The Mill Liquorsave
Music / Book Store of the Year Take Note
Shoe Store of the Year Overland
Sports Store of the Year Hunting & Fishing
Supermarket of the Year Countdown
Handset Provider of the Year Apple iPhone
Home Phone Provider of the Year Telecom
Home Internet Service Provider of the Year Paradise
Mobile Phone Service Provider of the Year 2degrees
Domestic Airline of the Year Air New Zealand Link
Hotel And Resort of the Year Hilton
International Airline of the Year Emirates
Electricity of the Year Energy Online
Gas of the Year Nova Energy

Debnath Guharoy, formerly General Manager of Roy Morgan Research New Zealand, says: “Never before has customer satisfaction been so critical. Social media such as Facebook and Twitter have given customers a megaphone to broadcast their praise or disapproval, while smartphones allow instant access to information about prices, availability and ratings.

“Businesses across all industries need a continuous, accurate, quantified measure of overall customer satisfaction.

“These Awards identify and commend the businesses that listened to their customers throughout 2012 and provided an industry-leading level of satisfaction.

“By integrating customer satisfaction measures with our world-leading Single Source survey, we offer businesses incomparable research into just who their satisfied customers are and where they can seek more of them.
“Roy Morgan Research congratulates not only the winners but all successful businesses, large and small, that consistently aim to satisfy their customers.”

About Roy Morgan Research: Roy Morgan Research is the largest independent Australian and New Zealand research company, with offices also in the United States, United Kingdom, and Indonesia. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan Research has more than 70 years’ experience in collecting objective, independent information on consumers. Roy Morgan Research was set up in New Zealand in the 1990s and has been collecting information across a wide range of industries in New Zealand ever since. Roy Morgan currently has over 10 years of trended data on a geographically and demographically representative sample of over 12,000 New Zealanders aged 14+.

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Science: Hookworm Discovery At Malaghan Institute

Professor Graham Le Gros has led a team which has stimulated both innate and memory responses to the parasite, discovering along the way the unexpected behaviour of one particular immune cell, in Hookworm, one of the world’s most devastating tropical ... More>>

Business: Provinces Urged To Make Full Use Of New Air Services

Provincial New Zealand has been urged to use new air services to Auckland or risk losing them either partially or completely. The stark warning was issued today by Far North mayor John Carter at a ceremony at Kaitaia airport to mark the final Air ... More>>

Mobile: 2degrees To Credit All Calls And SMS To Nepal

In the wake of the devastating earthquake in Nepal in the weekend, 2degrees will be crediting all calls and SMS messages made to mobiles and landlines in Nepal from Friday 24th April until midnight Wednesday 29th April. More>>

Scoop Business: Alex Swney Pleads Guilty To $2.5M Fraud Charge

Alex Swney, former chief executive of the Auckland city centre business association Heart of the City, has pleaded guilty to dishonestly using documents to obtain $2.5 million. More>>

ALSO:

Petrol Burns Prices: Second Consecutive Quarterly Fall For CPI

The consumers price index (CPI) fell 0.3 percent in the March 2015 quarter, following a 0.2 percent fall in the December 2014 quarter, Statistics New Zealand said today. The last time the CPI showed two consecutive quarterly falls was in the December 1998 and March 1999 quarters. More>>

ALSO:

Scoop Business: NZ Broadcasters Launch Battle Against Global Mode ISPs

New Zealand broadcasters have confirmed they’ve launched legal proceedings against internet service providers who give customers’ access to “global mode”, which allows customers access to offshore online content, claiming it breaches the local content providers’ copyright. More>>

ALSO:

Sanford: Closure Of Christchurch Mussel Processing Plant Confirmed

The decision comes after a period of consultation with the 232 staff employed at the Riccarton site, who were told on 9 April that Sanford was considering the future of mussel processing in Christchurch. Recent weather patterns had impacted on natural spat (offspring) supply... More>>

ALSO:

Price Of Cheese: Dairy Product Prices Fall To The Lowest This Year

Dairy product prices fell in the latest GlobalDairyTrade auction, hitting the lowest level in the 2015 auctions so far, as prices for milk powder and butter slid amid concern about the outlook for commodities. More>>

ALSO:

Houston, We Have An Air Route: Air New Zealand To Fly Direct To The Heart Of Texas

Air New Zealand will fly its completely refitted Boeing 777-200 aircraft between Auckland and Houston up to five times a week opening up the state of Texas as well as popular nearby tourist states such as Louisiana and Florida. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news