Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Kiwis Have Their Say On Phone, Mobile & Internet Providers

Friday, 1 March 2013

Kiwis Have Their Say On Phone, Mobile
& Internet Providers

Roy Morgan Research last night revealed the winners of its 2nd annual Customer Satisfaction Awards for Telecommunications companies at a gala dinner in Auckland.

Throughout 2012, Roy Morgan Research surveyed over 12,000 consumers across New Zealand. Based on their responses, each month we awarded the Home Phone, Internet and Mobile Service Provider, as well as Mobile Handset, with the highest proportion of satisfied customers.

Now, for the second time, we reveal the overall winners for the year, those telecommunications companies that successfully endeavoured to satisfy its customers.

Telecom wins 2012 Home Phone Provider of the Year

Competition was fierce between all of the big players throughout the year, with Telecom, Orcon, TelstraClear, Slingshot and Vodafone each winning at least one monthly award. It came down to Telecom, Orcon and Slingshot with three apiece but, when it came down to the wire, Telecom took out the top prize.

2degrees wins 2012 Mobile Service Provider of the Year

The winner in this category has successfully grown its market share in New Zealand since its inception in August 2009—based in no small part on outstanding and consistent customer satisfaction results. After winning in 2011, 2degrees kept up the good work to stay on top every month throughout 2012.

Paradise.Net wins 2012 Home Internet Service Provider

There was increased competition in this category in 2012, from the bigger, more established brands such as Vodafone and Xtra to the emerging players such as Orcon and Slingshot. However Paradise continued its 2011 run, winning 8 out of 12 months in 2012.

Apple wins 2012 Mobile Phone Handset of the Year

Every year is a watershed year in mobile phone technology: 3G, 4G, LTE, NFC, GPS, Hi-Def Camera and Video. In 2012, Steve Jobs died, the iPhone 5 was released to muted applause, Samsung launched the Galaxy s3, Nokia went all-in with Windows and we just now get a glimpse of Blackberry’s latest challenger. All that, and nothing changed – the iPhone wins on customer satisfaction. But will 2013 be different?

Pip Elliott, General Manager, Roy Morgan Research NZ, says:

“The proliferation of information and communication technologies over the past few years continues to change the industry, but some things don’t change: customers wanting good service, price, flexibility and coverage.
“Now in only its second year, these Awards are already recognised as currency in many industries, being the most accurate and trusted indicators of customer satisfaction in New Zealand.
“By integrating customer satisfaction measures with our world-leading Single Source survey of over 12,000 Kiwis, we offer businesses incomparable research into just how satisfied their customers are and areas where they could improve.
“Roy Morgan Research congratulates not only the winners but all successful businesses, large and small, that consistently aim to satisfy their customers.”

To visit the Roy Morgan Customer Satisfaction Awards website, click here. The website monitors the movement in customer satisfaction for a number of businesses over different industries.
To purchase any number of Roy Morgan’s Satisfied and Dissatisfied Customer Profiles, click here. These profiles are an in-depth analysis of customers who have indicated they are either satisfied or dissatisfied with a particular business.
Please click on this link to the Roy Morgan Online Store.


About Roy Morgan Research:
Roy Morgan Research is the largest independent Australian and New Zealand research company, with offices also in the United States, United Kingdom, and Indonesia. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan Research has more than 70 years’ experience in collecting objective, independent information on consumers.
Roy Morgan Research was set up in New Zealand in the 1990s and has been collecting information across a wide range of industries in New Zealand ever since. Roy Morgan currently has over 10 years of trended data on a geographically and demographically representative sample of over 12,000 New Zealanders aged 14+.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Scoop Business: RBNZ Keeps OCR At 3.5%, Signals Slower Pace Of Future Hikes

Reserve Bank governor Graeme Wheeler kept the official cash rate at 3.5 percent and signalled he won’t be as aggressive with future rate hikes as previously thought as inflation remains tamer than expected. The kiwi dollar fell to a seven-month low. More>>

ALSO:

Weather: Dry Spells Take Hold In South Island

Many areas in the South Island are tracking towards record dry spells as relatively warm, dry weather that began in mid-August continues... for some South Island places, the current period of fine weather is quite rare. More>>

ALSO:

Scoop Business: Productivity Commission To Look At Housing Land Supply

The Productivity Commission is to expand on its housing affordability report with an investigation into improving land supply and development capacity, particularly in areas with strong population growth. More>>

ALSO:

Forestry: Man Charged After 2013 Death

Levin Police have arrested and charged a man with manslaughter in relation to the death of Lincoln Kidd who was killed during a tree felling operation on 19 December 2013. More>>

ALSO:

Smells Like Justice: Dairy Company Fined Over Odour

Dairy company fined over odour Dairy supply company Open Country Dairy Limited has been convicted and fined more than $35,000 for discharging objectionable odour from its Waharoa factory at the time of last year’s ”spring flush” when milk supply was high. More>>

Scoop Business: Dairy Product Prices Decline To Lowest Since July 2012

Dairy product prices dropped to the lowest level since July 2012 in the latest GlobalDairyTrade auction, led by a slump in rennet casein and butter milk powder. More>>

ALSO:

SOE Results: TVNZ Lifts Annual Profit 25% On Flat Ad Revenue, Quits Igloo

Television New Zealand, the state-owned broadcaster, lifted annual profit 25 percent, ahead of forecast and despite a dip in advertising revenue, while quitting its stake in the pay-TV Igloo joint venture with Sky Network Television. More>>

ALSO:

Get More From Scoop

 
 
Computer Power Plus

Standards New Zealand

Standards New Zealand

Mosh Social Media
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news