Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Kiwis Have Their Say On Phone, Mobile & Internet Providers

Friday, 1 March 2013

Kiwis Have Their Say On Phone, Mobile
& Internet Providers

Roy Morgan Research last night revealed the winners of its 2nd annual Customer Satisfaction Awards for Telecommunications companies at a gala dinner in Auckland.

Throughout 2012, Roy Morgan Research surveyed over 12,000 consumers across New Zealand. Based on their responses, each month we awarded the Home Phone, Internet and Mobile Service Provider, as well as Mobile Handset, with the highest proportion of satisfied customers.

Now, for the second time, we reveal the overall winners for the year, those telecommunications companies that successfully endeavoured to satisfy its customers.

Telecom wins 2012 Home Phone Provider of the Year

Competition was fierce between all of the big players throughout the year, with Telecom, Orcon, TelstraClear, Slingshot and Vodafone each winning at least one monthly award. It came down to Telecom, Orcon and Slingshot with three apiece but, when it came down to the wire, Telecom took out the top prize.

2degrees wins 2012 Mobile Service Provider of the Year

The winner in this category has successfully grown its market share in New Zealand since its inception in August 2009—based in no small part on outstanding and consistent customer satisfaction results. After winning in 2011, 2degrees kept up the good work to stay on top every month throughout 2012.

Paradise.Net wins 2012 Home Internet Service Provider

There was increased competition in this category in 2012, from the bigger, more established brands such as Vodafone and Xtra to the emerging players such as Orcon and Slingshot. However Paradise continued its 2011 run, winning 8 out of 12 months in 2012.

Apple wins 2012 Mobile Phone Handset of the Year

Every year is a watershed year in mobile phone technology: 3G, 4G, LTE, NFC, GPS, Hi-Def Camera and Video. In 2012, Steve Jobs died, the iPhone 5 was released to muted applause, Samsung launched the Galaxy s3, Nokia went all-in with Windows and we just now get a glimpse of Blackberry’s latest challenger. All that, and nothing changed – the iPhone wins on customer satisfaction. But will 2013 be different?

Pip Elliott, General Manager, Roy Morgan Research NZ, says:

“The proliferation of information and communication technologies over the past few years continues to change the industry, but some things don’t change: customers wanting good service, price, flexibility and coverage.
“Now in only its second year, these Awards are already recognised as currency in many industries, being the most accurate and trusted indicators of customer satisfaction in New Zealand.
“By integrating customer satisfaction measures with our world-leading Single Source survey of over 12,000 Kiwis, we offer businesses incomparable research into just how satisfied their customers are and areas where they could improve.
“Roy Morgan Research congratulates not only the winners but all successful businesses, large and small, that consistently aim to satisfy their customers.”

To visit the Roy Morgan Customer Satisfaction Awards website, click here. The website monitors the movement in customer satisfaction for a number of businesses over different industries.
To purchase any number of Roy Morgan’s Satisfied and Dissatisfied Customer Profiles, click here. These profiles are an in-depth analysis of customers who have indicated they are either satisfied or dissatisfied with a particular business.
Please click on this link to the Roy Morgan Online Store.


About Roy Morgan Research:
Roy Morgan Research is the largest independent Australian and New Zealand research company, with offices also in the United States, United Kingdom, and Indonesia. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan Research has more than 70 years’ experience in collecting objective, independent information on consumers.
Roy Morgan Research was set up in New Zealand in the 1990s and has been collecting information across a wide range of industries in New Zealand ever since. Roy Morgan currently has over 10 years of trended data on a geographically and demographically representative sample of over 12,000 New Zealanders aged 14+.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Strike: Lyttelton Port Workers Vote To Escalate Dispute

Members of the Rail and Maritime Transport Union (RMTU) at Lyttelton Port today voted to escalate their industrial action. Around 200 RMTU members have been operating an overtime ban since 17 December and today they endorsed a series of full withdrawals of labour at the port. More>>

ALSO:

Scoop Business: NZ Dollar Falls To 3-Year Low As Investors Favour Greenback

The New Zealand dollar fell to its lowest in more than three years as investors sold euro and bought US dollars, weakening other currencies against the greenback. More>>

ALSO:

Scoop Business: NZ Govt Operating Deficit Smaller Than Expected

The New Zealand’s government’s operating deficit was smaller than expected in the first five months of the financial year as a clampdown on expenditure managed to offset a shortfall in the tax-take from last month’s forecast. More>>

ALSO:

0.8 Percent Annually:
NZ Inflation Falls Below RBNZ's Target

New Zealand's annual pace of inflation slowed to below the Reserve Bank's target band in the final three months of the year, giving governor Graeme Wheeler more room to keep the benchmark interest rate lower for longer.More>>

ALSO:

NASA, NOAA: Find 2014 Warmest Year In Modern Record

Since 1880, Earth’s average surface temperature has warmed by about 1.4 degrees Fahrenheit (0.8 degrees Celsius), a trend that is largely driven by the increase in carbon dioxide and other human emissions into the planet’s atmosphere. The majority of that warming has occurred in the past three decades. More>>

ALSO:

Scoop Business: New Zealand’s Reserve Bank Named Central Bank Of The Year

The Reserve Bank of New Zealand’s efforts to stifle house price inflation by using new policy tools has seen the institution named Central Bank of the year by Central Banking Publications, a publisher specialising in global central banking practice. More>>

ALSO:

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news