Scenic Hotel Group Rated among the World’s Best

11 June 2013

Scenic Hotel Group Rated among the World’s Best

The customer is always right, and Scenic Hotel Group customers consider Scenic and Heartland Hotels to be among the very best in the world. Customer ratings website TripAdvisor has awarded nine Scenic Hotel Group properties a Certificate of Excellence.

The recipient hotels are: Scenic Hotel Tonga, Scenic Hotel Te Pania in Napier, Scenic Suites Queenstown, Heartland Hotel Queenstown, Scenic Hotel Dunedin City, Scenic Hotel Bay of Islands in Paihia, Scenic Hotel Marlborough in Blenheim, Scenic Hotel Southern Cross, and Scenic Hotel Auckland.

Now in its third year, the award celebrates hospitality excellence and is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor. Winners of the Certificate of Excellence are located all over the world and represent the upper echelon of businesses listed on the website, with only the top 10 per cent receiving the prestigious award.

Scenic Hotel Group Managing Director Brendan Taylor says the awards are particularly satisfying as they’re based on the opinions that matter the most – guest ratings. “It’s wonderful to get good feedback from our guests, and to know that they’re actually making the effort to go online and share their experiences at our hotels. We certainly try our best to make everyone feel special and ensure a great stay and it’s very gratifying to have that recognised by our guests.”

Scenic Hotel Group is the largest New Zealand owned and operated hotel chain. It consists of Qualmark 3-star Heartland Hotels and 4-star Scenic Hotels across New Zealand and the Pacific. Multi-million dollar annual investments in refurbishment, renovation and expansion, and a dedication to the best New Zealand suppliers and products keeps the Group at the forefront of domestic and international tourism. The Group was recognised by the New Zealand Tourism Export Council as Operator of the Year 2012.

“Our Scenic and Heartland Hotels are all unique and reflect the region they’re based in. We team warm, honest Kiwi hospitality with international levels of service and presentation, and we’re delighted our guests are consistently providing positive reviews of their experiences,” says Mr Taylor. “Each hotel has to maintain an overall rating of four or higher out of a possible five from a large number of reviews to be award a Certificate of Excellence, so this is a great achievement. We couldn’t do it without a great team, and I offer my congratulations and thanks to all our staff.”

About TripAdvisor
TripAdvisor® is the world's largest travel site*, enabling travellers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travellers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor branded sites make up the largest travel community in the world, with more than 200 million unique monthly visitors**, and over 100 million reviews and opinions covering more than 2.5 million accommodations, restaurants and attractions. The sites operate in 30 countries worldwide, including China under daodao.com. TripAdvisor also includes TripAdvisor for Business, a dedicated division that provides the tourism industry access to millions of monthly TripAdvisor visitors.

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