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Paper Plus stores recognised as best in the business

Media Release

28 June 2013

Paper Plus stores recognised as best in the business

Two locally owned and operated Paper Plus stores have taken out top honours at the 2013 Nielsen New Zealand Book Industry Awards, held at the Addington Events Centre in Christchurch on Sunday evening.

For the second year running, Rob and Kay Clarke of Paper Plus Coastlands, Paraparaumu were awarded the coveted title of Nielsen Group Bookshop of the Year.

Jared and Jeff Raines of Paper Plus Northlands, Christchurch received the Nielsen Regional Bookshop of the Year Award for the South Island.

“It is an honour to have two of our book stores recognised by the publishing community at the prestigious 2013 Nielsen New Zealand Book Industry Awards,” says Rob Smith, CEO of the Paper Plus Group.

“The awards add to a growing list of accolades that Paper Plus has received for the quality of our stores and service in recent years and it is particularly special to receive this recognition as we celebrate our 30th year operating in New Zealand.”

For the past two years the Paper Plus Group, which includes the Paper Plus and Take Note brands, has been recognised as having the best customer satisfaction of all book retailers in New Zealand by the market research company Roy Morgan.

“There is no tougher judge than the customer and having both Paper Plus and Take Note recognised for exceptional customer service by the public is a fantastic achievement,” says Smith.

“By having locally owned and operated stores we are able to provide a service and product offering that is tailored to the needs of the community and it is that personalised experience which sets the Paper Plus Group apart from competitors.”

Paper Plus has also gained significant recognition for the success of its business model, receiving Media Campaign of the Year, Best Retail Franchisee, Best Retail Franchise System and the Supreme Award for Franchise System of the Year at the 2011/2012 Westpac New Zealand Franchise Awards.


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