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Inspire Group scoops prestigious award third year in a row

New Zealand’s Inspire Group scoops prestigious award third year in a row

9 September 2013

Inspire Group, a Wellington based customised learning solutions company, and Telecom New Zealand will be in Sydney this week to present their Platinum award-winning solution Agents at Home. This is the third year Inspire Group has scooped the prestigious LearnX AsiaPac award and is the only company to receive platinum in three categories this year.

“We’re immensely proud of the team and also grateful for the longstanding partnership with Telecom New Zealand that encourages us to push the envelope,” Dan Tohill, CEO of Inspire Group says.

Globally many organisations are moving their contact centres to an ‘agents at home’ model. This has proven to offer huge benefits to the organisations as they can attract a different demographic than they could previously. And this demographic is often better aligned to their customer groups. For the staff working from home, this offers flexibility and removes the commute time involved in working from an office.

“The recognition is great timing for Telecom and Inspire Group,” Mr Tohill says. “Our experience with Telecom and the award has created a lot of interest from other organisations wanting to move to an ‘agents at home’ model. Many of these are attending the conference.

“It’s another use for technology assisted learning that none of us were even thinking of 5 years ago” Mr Tohill says. We had designed and developed solutions that complemented a flexible working model but not completely virtualised the learning; that is all of the learning is delivered via technology across weeks of induction. The great thing is the way the learning is designed it can also be delivered in a classroom using a more traditional approach, as it was delivered offshore some months ago. The flexibility is a great benefit not to mention the cost savings," says Mr Tohill.

As platinum winners Bridgette Dalzell (Head of Alternative Resourcing & Learning at Telecom) and Mr Tohill will be on an interview panel prior to the awards ceremony where attendees can question them on the solution. The following day Ms Dalzell and Mr Tohill will present the case study. “I’ve been to a few of these things before so want to keep it interesting by showing the great work that the team has done and also be open to talk about the challenges and the lessons learned,” Mr Tohill says.

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