“My New Zealand Telco”: How well are you being served
“My New Zealand Telco” study asks: How well are you being served?
Only a few days remain for New Zealand customers to give feedback about their home and mobile telco providers in a major nation-wide customer experience study.
The “My New Zealand Telco” study is asking New Zealand customers how well they are being served by these important services. With two separate questionnaires to make it easy for customers to give feedback about their home telco and mobile telco experience, each takes less than ten minutes to complete.
The online questionnaires are available at:
“Feedback from New Zealand customers is important to participating telcos to help them understand their customers’ experience of their services and identify improvement opportunities” explains CTMA’s study director Paul Linnell.
All responses are confidential and customers are not asked for any personally identifiable information.
“A dependable phone and Internet service has become an important part of our family, social and business lives. Participating telecommunications providers know these services can have a significant impact on customers, and they need to hear what’s gone well and what’s gone wrong so they can focus their attention on what to fix” explains Linnell.
About CTMA New Zealand Ltd.
CTMA is a service quality improvement firm that provides a range of advisory and research services to help organisations improve service to customers. In addition to its client-specific services, CTMA conducts customer service benchmarking and best-practice studies to help public and private sector organisations improve customer experiences.