Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Extinction of receptionist no excuse for chilly reception

10 December 2013

Extinction of the office receptionist no excuse for chilly reception

The gradual extinction of the traditional company receptionist from the front office – often replaced by a cheap silver bell or telephone – was the inspiration behind Kiwi technology innovator Designertech’s new electronic receptionist product.

Created by Auckland based software innovator Designertech, the electronic receptionist, dubbed EVA, is in many ways a product of the recent global recession.

Service delivery manager, Leigh Roberts, said that while intelligent machines were replacing many job roles, the company receptionist was probably more a victim of cost cutting and belt tightening.

“It is not uncommon to go into the front offices of businesses all around New Zealand and find a small silver bell or a telephone – complete with complicated instructions – waiting to greet you. I personally have to make myself ring the bell, but many others will stand around waiting to be spotted.

“The absence of a person from the front office has become fairly common now, so we expect that the traditional receptionist role will gradually go the way of many other jobs that are fast disappearing from the workplace.

“That’s not necessarily a bad thing for people, because although the work may change we still need people to make it happen – so there will always be work.

“On the other hand, however, a bell or a telephone does not create a good first impression – they are obvious cost cutting measures.”

Mr Roberts said the idea behind Designertech’s Electronic Visitor Assistant was to help companies present a friendly efficient face as well as carry out some tasks the traditional receptionist never did.

“Many clients also have a receptionist in place alongside the EVA console because the two can work together.

“First impressions still count, so EVA was engineered to be stylish and simple, with full company branding and the ability to deliver marketing messages too,” he said.

Unlike some human receptionists, EVA remembers returning visitors, and is capable of delivering customised messages to the visitor or more general induction information.

The contact person in the company is also advised by email that his or her visitor has arrived, and a barcoding system makes it easy for the visitor to swipe himself or herself out.

“The safety and compliance benefits of EVA are particularly popular with buyers locally and internationally. In addition to screening a safety video for the visitor to view – if required – the system logs who is on the site and where they are supposed to be.

“In the case of a mass evacuation, safety personnel can track people via a tablet computer app,” he said.

About Designertech
Designertech is an innovative and successful IT support, product development and consulting company with specific emphasis on business outcomes based on strong relationships between people, technology and systems in order to provide tailored solutions that meet the unique needs of clients.

Through its core philosophy of finding ways for people and machines to work better together, Designertech has enjoyed excellent results with success stories, such as the MailMarshall Internet security product and also productive relationships with iconic New Zealand success stories such as Mainfreight, Plunket and Tegel.

www.designertech.co.nz

ENDS

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Marsden Pipeline Rupture: Report Calls For Supply Improvements, Backs Digger Blame

The report makes several recommendations on how the sector can better prevent, prepare for, respond to, and recover from an incident. In particular, we consider it essential that government and industry work together to put in place and regularly practise sector-wide response plans, to improve the response to any future incident… More>>

ALSO:

Oil Scare: Trump Authorises Use Of Emergency Crude Stockpile

The New Zealand dollar fell against the US dollar after President Donald Trump authorised the use of the country's emergency crude stockpile after the weekend attack on Saudi Arabia’s major oil facilities. More>>

ALSO:

Pre-Post-Brexit Deal Talks: UK Trade Minister Visits Wellington

New Zealand should get a better deal for exports of sheepmeat, beef and dairy products into the United Kingdom after Brexit, the British Minister of State for Trade, Liz Truss, said in Wellington today. More>>

ALSO:

Not-Very Well: Tamarind Halts Tui Drilling; OMV Assesses Options

Tamarind Resources has halted drilling at its Tui oil field off the Taranaki coast after the first of the three planned wells came up dry. Managing director Ian Angell says that despite the “unexpected” result from the first well, the firm believes the other two prospects are worth pursuing. More>>

ALSO:

Seeking 'Clarity': Crown To Appeal Southern Response Decision, Offers Costs

“It is our intention that the clarity that will come from the outcome of these proceedings will enable the Crown to work with Southern Response to provide a soundly based proactive solution to those people that are affected.” More>>