Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Extinction of receptionist no excuse for chilly reception

10 December 2013

Extinction of the office receptionist no excuse for chilly reception

The gradual extinction of the traditional company receptionist from the front office – often replaced by a cheap silver bell or telephone – was the inspiration behind Kiwi technology innovator Designertech’s new electronic receptionist product.

Created by Auckland based software innovator Designertech, the electronic receptionist, dubbed EVA, is in many ways a product of the recent global recession.

Service delivery manager, Leigh Roberts, said that while intelligent machines were replacing many job roles, the company receptionist was probably more a victim of cost cutting and belt tightening.

“It is not uncommon to go into the front offices of businesses all around New Zealand and find a small silver bell or a telephone – complete with complicated instructions – waiting to greet you. I personally have to make myself ring the bell, but many others will stand around waiting to be spotted.

“The absence of a person from the front office has become fairly common now, so we expect that the traditional receptionist role will gradually go the way of many other jobs that are fast disappearing from the workplace.

“That’s not necessarily a bad thing for people, because although the work may change we still need people to make it happen – so there will always be work.

“On the other hand, however, a bell or a telephone does not create a good first impression – they are obvious cost cutting measures.”



Mr Roberts said the idea behind Designertech’s Electronic Visitor Assistant was to help companies present a friendly efficient face as well as carry out some tasks the traditional receptionist never did.

“Many clients also have a receptionist in place alongside the EVA console because the two can work together.

“First impressions still count, so EVA was engineered to be stylish and simple, with full company branding and the ability to deliver marketing messages too,” he said.

Unlike some human receptionists, EVA remembers returning visitors, and is capable of delivering customised messages to the visitor or more general induction information.

The contact person in the company is also advised by email that his or her visitor has arrived, and a barcoding system makes it easy for the visitor to swipe himself or herself out.

“The safety and compliance benefits of EVA are particularly popular with buyers locally and internationally. In addition to screening a safety video for the visitor to view – if required – the system logs who is on the site and where they are supposed to be.

“In the case of a mass evacuation, safety personnel can track people via a tablet computer app,” he said.

About Designertech
Designertech is an innovative and successful IT support, product development and consulting company with specific emphasis on business outcomes based on strong relationships between people, technology and systems in order to provide tailored solutions that meet the unique needs of clients.

Through its core philosophy of finding ways for people and machines to work better together, Designertech has enjoyed excellent results with success stories, such as the MailMarshall Internet security product and also productive relationships with iconic New Zealand success stories such as Mainfreight, Plunket and Tegel.

www.designertech.co.nz

ENDS

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Tax Bill Passes, Drops: “An End To Unnecessary Secondary Tax”

“The changes mean Inland Revenue will more closely monitor the tax paid by wage and salary earners through the year. If it appears the worker is being over taxed, Inland Revenue will suggest a more suitable PAYE tax code tailored to that worker.” More>>

ALSO:

Ethiopian Airline Crash: Boeing 737 Max Aircraft Operations Temporarily Suspended

New Zealand’s Civil Aviation Authority has suspended the operation of Boeing 737 MAX aircraft to or from New Zealand. Currently this affects only one operator, Fiji Airways. There are no other airlines that fly this aircraft type to New Zealand. More>>

ALSO:

Sorting Out DNA: Crime-Busting Software Wins Top Science Prize

Software developed in New Zealand that has contributed to identifying suspects in tens of thousands of criminal cases around the world has won the 2018 Prime Minister’s $500,000 Science Prize. More>>

ALSO:

In The High Court: IRD Wins Tax Avoidance Case

Inland Revenue has won a High Court case against Eric Watson’s Cullen Group over a nearly $52 million tax debt. More>>

ALSO:

Insurers Withdraw From Market: Plea For EQC Rethink

A consumer watchdog wants the government to rethink the Earthquake Commission (EQC) as more people are pushed out of getting property and contents insurance. More>>

ALSO:

Women's Day: New Zealand Rated Third Best In OECD For Working Women

New Zealand has been rated among the top countries in the world for working women. The Women in Work Index rated New Zealand third in the OECD and it was the only country outside Europe to make the top 10. More>>

ALSO: