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Voluntary Recall of Orthodontic Comforters by Jackel

20 December 2013

Voluntary Recall of Tommee Tippee® Silicone True Orthodontic, Silicone Reversible Orthodontic, and Latex Reversible Orthodontic Comforters

Jackel (NZ) Limited has initiated an immediate, voluntary product recall of its Tommee Tippee® Silicone True Orthodontic, Silicone Reversible Orthodontic and Latex Reversible Orthodontic Comforters.

A hairline crack has been detected on the shields of comforters in a very small number of cases. Certain stresses on the affected comforters can cause the shield to separate from the comforter.

Jackel has appealed to anyone with used, opened or unopened Tommee Tippee® Silicone True Orthodontic or Silicone Reversible Orthodontic, or Latex Reversible Orthodontic Comforters purchased between November 2012 and December 2013, to return them by mail to FREEPOST 238502, Jackel (NZ) Ltd, PO Box 64412, Botany, Manukau City 2163, Auckland, with your name and return address and we will issue a full refund or replacement comforter.

Sandy Archer, the Tommee Tippee brand owner, said, “The safety of our customers is our primary concern and for this reason we have commenced a voluntary recall of these products.

“We apologise for any inconvenience caused to parents and carers. Tommee Tippee® products have been sold in New Zealand for over 25 years and we take our duty to supply quality products very seriously.

“We are liaising with New Zealand Consumer Affairs in line with their recommendations for a voluntary recall. As such we will inform consumers via the Tommee Tippee website and social media platforms.”

Jackel expects to have the Tommee Tippee® Silicone True Orthodontic, Tommee Tippee® Silicone Reversible Orthodontic, and the Tommee Tippee® Latex Reversible Orthodontic Comforters back on shelves early in the New Year.

To contact Jackel, please call 0800 866 633 (free call) or email The address for returns is: FREEPOST 238502, Jackel (NZ) Ltd, PO Box 64412, Botany, Manukau City 2163, Auckland. Consumers need to include their name, contact phone number and return address.


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