Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


A Powerful Business Development Resource Now Available FREE…

Media release


A Powerful Business Development Resource Now Available FREE…..


A recent survey in the USA highlighted the fact that most organisations understand the value a customer experience strategy can add to a business. However, only 13 percent knew how to develop such a strategy.

For the first time New Zealand business has available a comprehensive and unique free programme to develop a high quality employee and customer experience. This supported free programme has been released by customer experience expert Chris Bell Managing Director Customer Experiences a company that specialises in customer experience development and implementation www.customerexperiences.co.nz

Bell said the programme is based on the work he has undertaken with a broad range of New Zealand businesses over the last seven years. When we first started in 2004 very few had heard of a customer experience stratetgy in this country. New Zealand business was still trying quick fix methods to improve their customer service by sending front-line staff on customer service training workshops which clearly only had a short term benefit if any.

It is clear from a number of recent customer surveys that the customer experience and employee engagement are not improving in this country and this is having a big effect on individual business performance and productivity overall.

According to Bell business no longer has an excuse. Business must understand that the customer is in charge due to the huge amount of choice that is available both nationally and internationally via the internet.
The choice for business is clear, deliver a consistently high quality customer experience and reap the many rewards or suffer as result of high customer and employee turnover.

Free Programme download- http://www.customerexperiences.co.nz/customer-experience-development-program

END

Chris Bell is the Managing Director of Customer Experiences a business committed to building successful businesses through the development of high quality customer experiences. www.customerexperiences.co.nz 027 2792360 chris@customerexperiences.co.nz

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

SOE Results: TVNZ Lifts Annual Profit 25% On Flat Ad Revenue, Quits Igloo

Television New Zealand, the state-owned broadcaster, lifted annual profit 25 percent, ahead of forecast and despite a dip in advertising revenue, while quitting its stake in the pay-TV Igloo joint venture with Sky Network Television. More>>

ALSO:

Insurers Up For More Payouts: Chch Property Investor Wins Policy Appeal In Supreme Court

Ridgecrest NZ, a property investor, has won an appeal in the Supreme Court over insurance cover provided by IAG New Zealand for a Christchurch building damaged in four successive earthquakes. More>>

ALSO:

Other Cases:

Royal Society: Review Finds Community Water Fluoridation Safe And Effective

A review of the scientific evidence for and against the efficacy and safety of fluoridation of public water supplies has found that the levels of fluoridation used in New Zealand create no health risks and provide protection against tooth decay. More>>

ALSO:

Scoop Business: Croxley Calls Time On NZ Production In Face Of Cheap Imports

Croxley Stationery, whose stationery brands include Olympic, Warwick and Collins, plans to cease manufacturing in New Zealand because it has struggled to compete with lower-cost imports in a market where the printed word is giving way to electronic communications. More>>

ALSO:

Prefu Roundup: Forecasts Revised, Surplus Intact

The National government heads into the election with its Budget surplus target broadly intact, delivering a set of economic and fiscal forecasts marginally revised from May to reflect weaker commodity prices and a lower tax take. More>>

ALSO:

Convention Centre: Major New SkyCity Hotel And Laneway For Auckland

Today SKYCITY Entertainment Group Limited revealed plans to build a new hotel and pedestrian laneway of bars, restaurants and boutique shopping on land it owns in the Nelson and Hobson Streets block, expanding the SKYCITY Entertainment Precinct. More>>

ALSO:

Get More From Scoop

 
 
Computer Power Plus

Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news