Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


A Powerful Business Development Resource Now Available FREE…

Media release


A Powerful Business Development Resource Now Available FREE…..


A recent survey in the USA highlighted the fact that most organisations understand the value a customer experience strategy can add to a business. However, only 13 percent knew how to develop such a strategy.

For the first time New Zealand business has available a comprehensive and unique free programme to develop a high quality employee and customer experience. This supported free programme has been released by customer experience expert Chris Bell Managing Director Customer Experiences a company that specialises in customer experience development and implementation www.customerexperiences.co.nz

Bell said the programme is based on the work he has undertaken with a broad range of New Zealand businesses over the last seven years. When we first started in 2004 very few had heard of a customer experience stratetgy in this country. New Zealand business was still trying quick fix methods to improve their customer service by sending front-line staff on customer service training workshops which clearly only had a short term benefit if any.

It is clear from a number of recent customer surveys that the customer experience and employee engagement are not improving in this country and this is having a big effect on individual business performance and productivity overall.

According to Bell business no longer has an excuse. Business must understand that the customer is in charge due to the huge amount of choice that is available both nationally and internationally via the internet.
The choice for business is clear, deliver a consistently high quality customer experience and reap the many rewards or suffer as result of high customer and employee turnover.

Free Programme download- http://www.customerexperiences.co.nz/customer-experience-development-program

END

Chris Bell is the Managing Director of Customer Experiences a business committed to building successful businesses through the development of high quality customer experiences. www.customerexperiences.co.nz 027 2792360 chris@customerexperiences.co.nz

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Media: Julian Wilcox Leaves Māori TV

Māori Television has confirmed the resignation of Head of News and Production Julian Wilcox. Mr Maxwell acknowledged Mr Wilcox’s significant contribution to Māori Television since joining the organisation in 2004. More>>

ALSO:

Genetics: New Heat Tolerant Cow Developed

Hamilton, New Zealand-based Dairy Solutionz Ltd has led an expert genetics team to develop a new dairy cow breed conditioned to thrive in lower elevation tropical climates and achieve high milk production under heat stress. More>>

Fractals: Thousands More Business Cards Needed To Build Giant Sponge

New Zealand is taking part in a global event this weekend to build a Menger Sponge using 15 million business cards but local organisers say they are thousands of business cards short. More>>

Scoop Business: NZ Net Migration Rises To Annual Record In September

New Zealand’s annual net migration rose to a record in September, beating government forecasts, as the inflow was spurred by student arrivals from India and Kiwis returning home from Australia. More>>

ALSO:

Scoop Business: Fletcher To Close Its Christchurch Insulation Plant, Cut 29 Jobs

Fletcher Building, New Zealand’s largest listed company, will close its Christchurch insulation factory, as it consolidates its Tasman Insulations operations in a “highly competitive market”. More>>

ALSO:

Scoop Business: Novartis Adds Nine New Treatments Under Pharmac Deal

Novartis New Zealand, the local unit of the global pharmaceuticals firm, has added nine new treatments in a far-ranging agreement with government drug buying agency, Pharmac. More>>

ALSO:

Crown Accounts: English Wary On Tax Take, Could Threaten Surplus

Finance Minister Bill English is warning the tax take may come in below forecast in the current financial year, as figures released today confirm it was short by nearly $1 billion in the year to June 30 and English warned of the potential impact of slumping receipts from agricultural exports. More>>

ALSO:

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand

Mosh Social Media
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news