Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


New skills online anywhere anytime

New skills online anywhere anytime

Everybody wants satisfied customers, whether you’re the owner of the business, or one of those people providing service. Satisfied customers make for both good business and better working days for staff. A new online solution launched by ServiceIQ will make it a lot easier to do just that.

It will also provide those looking for a job with a few extra skills that could get them near the top of the preferred candidate list.

ServiceIQ Skills Online (www.ServiceIQskillsonline.org.nz) has started with courses that cover some key essentials for businesses in the service industry: customer service skills, resolving complaints, and consumer legislation. Specific to the hospitality sector is a course on being a responsible host.

The initial suite of four courses has a special introductory price of only $25 each. Courses are purchased online, and can be accessed by smartphone, tablet or computer. Many more courses, covering a wide range of topics, will be added throughout the year.

ServiceIQ Skills Online is also where, after changes to the liquor licensing legislation during December, the Ministry of Justice-supported LCQ Bridging Test is hosted. Everyone who has a Manager’s Certificate for licensed premises is required to complete the Test, which can be done at ServiceIQ Skills Online at no cost.

ServiceIQ CEO Dean Minchington says the online courses offered are to the same standard and cover some of the same material as qualifications taught offline. “Everyone can learn useful skills and gain new knowledge from these courses because they are based on parts of training programmes. Think of them as a taste of what it’s like to study towards a qualification, as well as provide the opportunity to upskill.

“Every successful course completion also generates a certificate that can be printed out to show that you have acquired new skills and knowledge. That makes it valuable for anyone already in a role, looking for a job in a service industry, or indeed anywhere in work or life where good customer or personal relationships are important.

“ServiceIQ’s Skills Online learning is an excellent option for many people and businesses because it’s time and cost-effective, and the course can be done on any device whenever time allows. Whether you want to sit and complete the course in one session, or break it up into chunks, it’s up to you. The system remembers where you got up to, and you simply pick up from where you left off.”

Registering at www.ServiceIQskillsonline.org.nz is free, and this allows you to explore the site, check out the comprehensive FAQs and get more information on each of the learning options.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Company Results: Air NZ Rides The Tourism Boom With Record Full-Year Earnings

Air New Zealand has ridden the tourism boom and staved off increased competition to deliver the best full-year earnings in its 76-year history. More>>

ALSO:

New PGP: Sheep Milk Industry Gets $12.6M Crown Funding

The Sheep - Horizon Three programme aims to develop "a market driven, end-to-end value chain generating annual revenues of between $200 million and $700 million by 2030," according to a joint statement. More>>

ALSO:

Half Full: Fonterra Raises Forecast Milk Price

Fonterra Co-operative Group Limited today increased its 2016/17 forecast Farmgate Milk Price by 50 cents to $4.75 per kgMS. When combined with the forecast earnings per share range for the 2017 financial year of 50 to 60 cents, the total payout available to farmers in the current season is forecast to be $5.25 to $5.35 before retentions. More>>

ALSO:

Keep Digging: Seabed Ironsands Miner TransTasman Tries Again

The first company to attempt to gain a resource consent to mine ironsands from the ocean floor in New Zealand's Exclusive Economic Zone has lodged a new application containing fresh scientific and other evidence it hopes will persuade regulators after their initial application was turned down in 2014. More>>

Wool Pulled: Duvets Sold As ‘Premium Alpaca’ Mostly Sheep’s Wool

Rotorua business Budge Collection Limited (Budge) and sole director, Sun Dong Kim, were convicted and fined a total of $71,250 in Auckland District Court after each pleading guilty to four charges of misrepresenting how much alpaca fibre was in their duvets. More>>

Reserve Bank: Labour Calls For Monetary Policy To Expand Goals

Labour's comments follow a speech today by RBNZ governor Graeme Wheeler in which Wheeler sought to answer critics who variously say he should stop lowering interest rates, lower them faster, or that inflation-targeting should no longer be the primary goal of the central bank's activities. More>>

ALSO:

BSA Extension And Sunday Morning Ads: Digital Convergence Bill Captures Online Content

Broadcasting Minister Amy Adams has today announced the Government’s plans to update the Broadcasting Act to better reflect today’s converged market... The Government considered four areas as part of its review into content regulation: classification requirements, advertising restrictions, election programming and contestable funding. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news