Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Vodafone pays $268k to settle ‘Broadband Lite’ complaints

Vodafone pays $268k to settle ‘Broadband Lite’ complaints

Jan. 16 (BusinessDesk) - Vodafone New Zealand, the country’s biggest mobile phone operator, has paid $268,231 to customers as part of a settlement over its ‘Broadband Lite’ promotion between 2009 and 2011.

The Commerce Commission launched an investigation into the promotion after receiving complaints that some customers weren’t adequately advised about the terms of the service, the antitrust regulator said in a statement. Its investigation found about 8,000 of the 146,000 who signed up to the promotion didn’t received an opt-out reminder after the free three-month trial period ended.

The Auckland-based company launched its own inquiry after being contacted by the regulator, and took actions to rectify the issues, including a review and upgrade of its Fair Trading Act compliance training programme.

“In reaching the decision to settle, we took into account the fact that Vodafone put things right as soon as it became aware of the problems,” Commerce Commission consumer manager Stuart Wallace said. “The case highlights the potential problems with ‘opt-out’ sales promotions.”

The promotion gave Vodafone customers access to the internet for free over a three-month period, and customers would need to contact the phone company if they wanted to opt-out of the service.

(BusinessDesk)

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Housing: Affordability Drops 14%, Driven By Auckland Prices

Housing affordability across New Zealand fell 14 percent in the year ending November 2014, with Auckland’s lack of affordability set to reach levels it hit during the height of the global financial crisis, according to the latest Massey University Home Affordability Report More>>

ALSO:

The Dry: Fonterra Drops Forecast Milk Volumes By 3.3 Percent

Fonterra Cooperative Group, the worlds largest dairy exporter, reduced its milk volume forecast for the 2014-2015 season by 3.3 per cent due to the impact of dry weather on production in recent weeks. More>>

ALSO:

Strike: Lyttelton Port Workers Vote To Escalate Dispute

Members of the Rail and Maritime Transport Union (RMTU) at Lyttelton Port today voted to escalate their industrial action. Around 200 RMTU members have been operating an overtime ban since 17 December and today they endorsed a series of full withdrawals of labour at the port. More>>

ALSO:

Scoop Business: NZ Dollar Falls To 3-Year Low As Investors Favour Greenback

The New Zealand dollar fell to its lowest in more than three years as investors sold euro and bought US dollars, weakening other currencies against the greenback. More>>

ALSO:

Scoop Business: NZ Govt Operating Deficit Smaller Than Expected

The New Zealand’s government’s operating deficit was smaller than expected in the first five months of the financial year as a clampdown on expenditure managed to offset a shortfall in the tax-take from last month’s forecast. More>>

ALSO:

0.8 Percent Annually:
NZ Inflation Falls Below RBNZ's Target

New Zealand's annual pace of inflation slowed to below the Reserve Bank's target band in the final three months of the year, giving governor Graeme Wheeler more room to keep the benchmark interest rate lower for longer.More>>

ALSO:

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news