Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Vodafone pays $268k to settle ‘Broadband Lite’ complaints

Vodafone pays $268k to settle ‘Broadband Lite’ complaints

Jan. 16 (BusinessDesk) - Vodafone New Zealand, the country’s biggest mobile phone operator, has paid $268,231 to customers as part of a settlement over its ‘Broadband Lite’ promotion between 2009 and 2011.

The Commerce Commission launched an investigation into the promotion after receiving complaints that some customers weren’t adequately advised about the terms of the service, the antitrust regulator said in a statement. Its investigation found about 8,000 of the 146,000 who signed up to the promotion didn’t received an opt-out reminder after the free three-month trial period ended.

The Auckland-based company launched its own inquiry after being contacted by the regulator, and took actions to rectify the issues, including a review and upgrade of its Fair Trading Act compliance training programme.

“In reaching the decision to settle, we took into account the fact that Vodafone put things right as soon as it became aware of the problems,” Commerce Commission consumer manager Stuart Wallace said. “The case highlights the potential problems with ‘opt-out’ sales promotions.”

The promotion gave Vodafone customers access to the internet for free over a three-month period, and customers would need to contact the phone company if they wanted to opt-out of the service.

(BusinessDesk)

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Scoop Business: Leighton-Led WGP To Build, Manage Transmission Gully

The Wellington Gateway Partnership, led by a unit of ASX-listed Leighton Holdings, has won the $1 billion contract to build the Transmission Gully road north of Wellington. More>>

ALSO:

Gareth Morgan: The Government’s Fresh Water Policy – Revisited

Fresh water quality is the latest area to be in the sights of Gareth Morgan and his research organisation The Morgan Foundation... They found that the fresh water policy was a bit murkier than the Environment Minister let on. More>>

ALSO:

Interest Rates: RBNZ Hikes OCR To 3.5%, ‘Period Of Assessment’ Now Needed

Reserve Bank governor Graeme Wheeler raised the official cash rate as expected, while signalling a pause in rate hikes to assess the impact of moves so far this year. The kiwi dollar sank after Wheeler said its strength was “unjustified” and that the currency could have “a significant fall.” More>>

ALSO:

Fonterra: Canpac Site 'Resize' To Focus More On Paediatrics

Fonterra is looking at realigning its packing operations at Canpac, in the Waikato, to focus more on paediatric nutritionals... The proposed changes could mean around 110 roles may not be required at the site which currently employs 330. More>>

ALSO:

Scoop Business: Postie Plus Brand Gets 2nd Chance With Well-Funded Pepkor

The Postie Plus brand is getting a new lease of life after South Africa’s Pepkor bought the failed retailer’s assets out of administration and said it will use its purchasing power to reduce costs of stock and fatten margins. More>>

ALSO:

Warming: Warming Signs From State Of Climate Report

Climate data from air, land, sea and ice in 2013 'reflect trends of a warming planet' -- says the latest State of the Climate report, launched by U.S. and New Zealand scientists. More>>

ALSO:

Get More From Scoop

 
 
Computer Power Plus

Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news