Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Advice for Yahoo Xtra Customers Following Increase in Spam

Advice for Yahoo Xtra Customers Following Increase in Spam

Telecom Retail Chief Executive Chris Quin is today warning Yahoo Xtra customers about a spam email that has been sent to some Yahoo Xtra email accounts. The email claims to be from the Yahoo Security Department and asks customers to download an attached file in order to verify their account, but Mr Quin says the message is not from Yahoo or from Telecom and that the attachment may be malicious.

Telecom is advising customers who receive this or any other suspicious-looking email to delete them immediately and never click on any of the links within it or download any attached files. This advice applies even if the email appears to be from a known contact.

The spam email comes in a week when some Yahoo Xtra customers have had ‘spoof’ emails sent to their contacts. Spoofing involves the forged use of an email address to send email traffic (such as marketing spam). The actual user’s email account is not used to send “spoof” emails, but it appears as if it is.

Spoofing attacks are a daily occurrence worldwide and an unfortunate hazard of email via the internet. As spoof emails are not sent from Yahoo’s servers (many of them are generated from overseas servers) there is unfortunately no technical way for Yahoo or Telecom (or any other ISP) to prevent these spoof emails from being sent.

To keep themselves safer online, Telecom is strongly recommending that customers never include sensitive information (such as passwords or credit card details) in emails and never store such information in their email portal. If they have done this in the past, customers are advised to take steps to ensure their information is safe (such as changing passwords).

Mr Quin says: “If you have been affected by these spam emails I would like to apologise for any concern or frustration this may be causing. We will continue to do all we can to keep our customers informed, to support them to stay safe online and to minimise the impact of cyber crime on our email platform.”

ENDS


FREQUENTLY ASKED QUESTIONS

What should I do if I receive a ‘spam’ email?

Immediately delete the suspicious email and never click on the links contained within it or download any attached files, even if the mail comes from a known contact.

What can I do to further protect my account?

• Never include sensitive information (such as passwords or credit card details) in emails and never store sensitive information in your email portal.

• Use a unique password for your email – for example don’t use the same password for your online banking, your email and your Twitter account.

• Change your email password regularly and don’t go back to old passwords, always set up and use a new one.

• Scam emails can appear to come from someone you know, so don’t click on suspicious links and watch out for phishing scams.

• Recognise when it is too good to be true – for example lottery wins notifications.

• Know how to quickly change your password using the simple links Telecom provides.

• Ignore unexpected attachments – if in doubt delete and contact the person who sent it to confirm it is the real deal.

• Keep software and anti-virus up to date.

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Half Full: Dairy Payouts Steady, Cash Will Be Tight

Industry body DairyNZ is advising farmers to focus on strong cashflow management as they look ahead to the 2015-16 season following Fonterra's half-year results announcement today. More>>

ALSO:

First Union: Cotton On Plans To Use “Tea Break” Law

“The Prime Minister reassured New Zealanders that ‘post the passing of this law, will you all of a sudden find thousands of workers who are denied having a tea break? The answer is absolutely not’... Cotton On is proposing to remove tea and meal breaks for workers in its safety sensitive distribution centre. How long before other major chains try and follow suit?” More>>

ALSO:

Scoop Business: NZ-Korea FTA Signed Amid Spying, Lost Sovereignty Claims

A long-awaited free trade agreement between New Zealand and South Korea has been signed in Seoul by Prime Minister John Key and the Korean president, Park Geun-hye. More>>

ALSO:

PM Visit: NZ And Viet Nam Agree Ambitious Trade Target

New Zealand and Viet Nam have agreed an ambitious target of doubling two-way goods and service trade to around $2.2 billion by 2020, Prime Minister John Key has announced. More>>

ALSO:

Scoop Business: NZ Economy Grows 0.8% In Fourth Quarter

The New Zealand economy expanded in the fourth quarter as tourists drove growth in retailing and accommodation, and property sales increased demand for real estate services. More>>

ALSO:

Scoop Business: RBNZ’s Wheeler Keeps OCR On Hold, No Rate Hikes Ahead

The Reserve Bank has removed the prospect of future interest rate hikes from its forecast horizon as a strong kiwi dollar and cheap oil hold down inflation, and the central bank ponders whether to lower its assessment of where “neutral” interest rates should be. The kiwi dollar gained. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news