Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Business group “cemNZ” launches its 2014 workshop series

Business group “cemNZ” launches its 2014 workshop series to help businesses and local government improve customer experience.

Customer Experience Management New Zealand (cemNZ), has launched its 2014 Workshop calendar with a series of one-day workshops covering a range of topics to help organisations succeed with their customers.

Topics include: how to justify investment in service, how to create a unique and profitable customer experience for your business and how to measure and manage complex and costly service delivery processes. This year’s workshops include:

Workshops of value to all industries:
• Justifying investment in customer experience and service improvement
• Customer experience development workshop
• Developing a practical framework to turn customer experience vision into customer experience reality

Focus on Local Government:
• Defining a council-wide strategy for measuring and managing service quality

Focus on Retail:
• Retail customer experience development workshop

For more information, downloadable brochures and registration details please check out the following link: http://www.cemnz.org.nz/Workshops.htm

About cemNZ
Customer Experience Management New Zealand is a real-world and on-line community on a mission to improve the quality of customer experience in New Zealand so customers get better service, business gets better profits and the public sector gets the best return on its service investment.

It brings together customer service professionals, business leaders and subject matter expertise to provide quick and easy access to the people, information and tools necessary to help them turn customers into loyal fans.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Finance: Major Campaign To End "Gross Overtaxation Of Savings"

The campaign – which includes a special web site through which New Zealanders can e-mail their own and other MPs and party leaders – is backed by Age Concern, Consumer NZ, the Financial Services Council and the Taxpayers’ Union. More>>

ALSO:

Scoop Business: Leighton-Led WGP To Build, Manage Transmission Gully

The Wellington Gateway Partnership, led by a unit of ASX-listed Leighton Holdings, has won the $1 billion contract to build the Transmission Gully road north of Wellington. More>>

ALSO:

Gareth Morgan: The Government’s Fresh Water Policy – Revisited

Fresh water quality is the latest area to be in the sights of Gareth Morgan and his research organisation The Morgan Foundation... They found that the fresh water policy was a bit murkier than the Environment Minister let on. More>>

ALSO:

Interest Rates: RBNZ Hikes OCR To 3.5%, ‘Period Of Assessment’ Now Needed

Reserve Bank governor Graeme Wheeler raised the official cash rate as expected, while signalling a pause in rate hikes to assess the impact of moves so far this year. The kiwi dollar sank after Wheeler said its strength was “unjustified” and that the currency could have “a significant fall.” More>>

ALSO:

Fonterra: Canpac Site 'Resize' To Focus More On Paediatrics

Fonterra is looking at realigning its packing operations at Canpac, in the Waikato, to focus more on paediatric nutritionals... The proposed changes could mean around 110 roles may not be required at the site which currently employs 330. More>>

ALSO:

Scoop Business: Postie Plus Brand Gets 2nd Chance With Well-Funded Pepkor

The Postie Plus brand is getting a new lease of life after South Africa’s Pepkor bought the failed retailer’s assets out of administration and said it will use its purchasing power to reduce costs of stock and fatten margins. More>>

ALSO:

Get More From Scoop

 
 
Computer Power Plus

Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news