Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Push my Button announce a partnership with Confrenz

Push my Button are pleased to announce a partnership with Confrenz to supply the HappyorNot Service for the upcoming FMCG conference in Auckland. http://www.conferenz.co.nz/conferences/new-zealand-fmcg-marketing-summit-2014

HappyOrNot meter is a customer “feedback device” whereby customers can evaluate their service experience at any retail or service provider simply by pressing smiley buttons. It collects customer responses and records satisfaction levels, and contains an intelligent reporting service that ensures scheduled reporting to desired organizational units.

An ongoing concern of retailers and service providers is the push to improve customer loyalty; however, with traditional methods it is very difficult to gain direct feedback on service quality and shopping experience. With HappyOrNot point-of-experience devices, on average, 15-20% of consumers give feedback on a daily basis, with percentages reaching as high as 80%. Using the HappyOrNot tool is a way to show care of customers and their opinions, while also boosting employee and team spirit by helping companies to ensure that the service promise is fulfilled.
Conference organisers will be able to measure the success of individual sessions and the conference overall in real time, while attendees will be able to interact with the fun devices at various places throughout the conference.

About Push My Button

Push my Button is based in Auckland and founded by two customer service specialists. Push My Button is focused on levelling the playing field between online and on-premise establishments by enabling clients to gain additional insights regarding their customer’s engagement that have previously not been easily achieved through traditional methods.

Push My Button’s experience with retailers in New Zealand and Australia in the past brought heightened attention the disadvantage traditional brick and mortar stores have in customer interaction as compared to online retailers. This was what prompted the creation of the company and its goal of improving customer service factors for clients with the HappyOrNot service.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Reserve Bank: Labour Calls For Monetary Policy To Expand Goals

Labour's comments follow a speech today by RBNZ governor Graeme Wheeler in which Wheeler sought to answer critics who variously say he should stop lowering interest rates, lower them faster, or that inflation-targeting should no longer be the primary goal of the central bank's activities. More>>

ALSO:

BSA Extension And Sunday Morning Ads: Digital Convergence Bill Captures Online Content

Broadcasting Minister Amy Adams has today announced the Government’s plans to update the Broadcasting Act to better reflect today’s converged market... The Government considered four areas as part of its review into content regulation: classification requirements, advertising restrictions, election programming and contestable funding. More>>

ALSO:

March 2017: Commerce Commission Delays Decision On Fairfax-NZME

The Commerce Commission has delayed its decision on the proposed merger between NZME and Fairfax Media's New Zealand assets, saying the deal is complex and it needs more time to assess the impact on both news content and the advertising market. More>>

ALSO:

Plan Plan: Permanent Independent Hearings Panel Proposed For Planning

The Productivity Commission recommends creating a permanent independent hearings panel like the one that cut through local politics to settle Auckland’s Unitary Plan, for the whole country. More>>

ALSO:

Statistics: NZ Jobless Rate Falls To 5.1% Under New Methodology

New Zealand's unemployment rate fell more than expected in the second quarter as Statistics New Zealand adopted a new way of measuring the labour market to bring the country in line with international practices, and while a growing economy continued to support jobs growth. More>>

ALSO:

Eggs-it Strategy: Countdown Programme For Free Range And Barn Launches

Countdown has today launched an Egg Producer Programme to support free range and barn egg farmers to increase the supply available for Countdown stores and our customers. More>>

ALSO:

LVRs: Banks Get An Extra Month To Meet New Lending Restrictions

The Reserve Bank won't impose new lending restrictions for highly-leveraged investment purchases until the start of October, giving lenders an extra month to clear their backlog of pre-approvals. More>>

ALSO:

Commerce Commission: Charges Against Youi Insurance

The Commerce Commission has filed charges in the Auckland District Court against insurance firm Youi NZ Pty Limited, alleging it employed misleading sales techniques when attempting to sell policies to consumers who were only seeking a quote. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news