Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Push my Button announce a partnership with Confrenz

Push my Button are pleased to announce a partnership with Confrenz to supply the HappyorNot Service for the upcoming FMCG conference in Auckland. http://www.conferenz.co.nz/conferences/new-zealand-fmcg-marketing-summit-2014

HappyOrNot meter is a customer “feedback device” whereby customers can evaluate their service experience at any retail or service provider simply by pressing smiley buttons. It collects customer responses and records satisfaction levels, and contains an intelligent reporting service that ensures scheduled reporting to desired organizational units.

An ongoing concern of retailers and service providers is the push to improve customer loyalty; however, with traditional methods it is very difficult to gain direct feedback on service quality and shopping experience. With HappyOrNot point-of-experience devices, on average, 15-20% of consumers give feedback on a daily basis, with percentages reaching as high as 80%. Using the HappyOrNot tool is a way to show care of customers and their opinions, while also boosting employee and team spirit by helping companies to ensure that the service promise is fulfilled.
Conference organisers will be able to measure the success of individual sessions and the conference overall in real time, while attendees will be able to interact with the fun devices at various places throughout the conference.

About Push My Button

Push my Button is based in Auckland and founded by two customer service specialists. Push My Button is focused on levelling the playing field between online and on-premise establishments by enabling clients to gain additional insights regarding their customer’s engagement that have previously not been easily achieved through traditional methods.

Push My Button’s experience with retailers in New Zealand and Australia in the past brought heightened attention the disadvantage traditional brick and mortar stores have in customer interaction as compared to online retailers. This was what prompted the creation of the company and its goal of improving customer service factors for clients with the HappyOrNot service.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Half Full: Dairy Payouts Steady, Cash Will Be Tight

Industry body DairyNZ is advising farmers to focus on strong cashflow management as they look ahead to the 2015-16 season following Fonterra's half-year results announcement today. More>>

ALSO:

First Union: Cotton On Plans To Use “Tea Break” Law

“The Prime Minister reassured New Zealanders that ‘post the passing of this law, will you all of a sudden find thousands of workers who are denied having a tea break? The answer is absolutely not’... Cotton On is proposing to remove tea and meal breaks for workers in its safety sensitive distribution centre. How long before other major chains try and follow suit?” More>>

ALSO:

Scoop Business: NZ-Korea FTA Signed Amid Spying, Lost Sovereignty Claims

A long-awaited free trade agreement between New Zealand and South Korea has been signed in Seoul by Prime Minister John Key and the Korean president, Park Geun-hye. More>>

ALSO:

PM Visit: NZ And Viet Nam Agree Ambitious Trade Target

New Zealand and Viet Nam have agreed an ambitious target of doubling two-way goods and service trade to around $2.2 billion by 2020, Prime Minister John Key has announced. More>>

ALSO:

Scoop Business: NZ Economy Grows 0.8% In Fourth Quarter

The New Zealand economy expanded in the fourth quarter as tourists drove growth in retailing and accommodation, and property sales increased demand for real estate services. More>>

ALSO:

Scoop Business: RBNZ’s Wheeler Keeps OCR On Hold, No Rate Hikes Ahead

The Reserve Bank has removed the prospect of future interest rate hikes from its forecast horizon as a strong kiwi dollar and cheap oil hold down inflation, and the central bank ponders whether to lower its assessment of where “neutral” interest rates should be. The kiwi dollar gained. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news