Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Push my Button announce a partnership with Confrenz

Push my Button are pleased to announce a partnership with Confrenz to supply the HappyorNot Service for the upcoming FMCG conference in Auckland. http://www.conferenz.co.nz/conferences/new-zealand-fmcg-marketing-summit-2014

HappyOrNot meter is a customer “feedback device” whereby customers can evaluate their service experience at any retail or service provider simply by pressing smiley buttons. It collects customer responses and records satisfaction levels, and contains an intelligent reporting service that ensures scheduled reporting to desired organizational units.

An ongoing concern of retailers and service providers is the push to improve customer loyalty; however, with traditional methods it is very difficult to gain direct feedback on service quality and shopping experience. With HappyOrNot point-of-experience devices, on average, 15-20% of consumers give feedback on a daily basis, with percentages reaching as high as 80%. Using the HappyOrNot tool is a way to show care of customers and their opinions, while also boosting employee and team spirit by helping companies to ensure that the service promise is fulfilled.
Conference organisers will be able to measure the success of individual sessions and the conference overall in real time, while attendees will be able to interact with the fun devices at various places throughout the conference.

About Push My Button

Push my Button is based in Auckland and founded by two customer service specialists. Push My Button is focused on levelling the playing field between online and on-premise establishments by enabling clients to gain additional insights regarding their customer’s engagement that have previously not been easily achieved through traditional methods.

Push My Button’s experience with retailers in New Zealand and Australia in the past brought heightened attention the disadvantage traditional brick and mortar stores have in customer interaction as compared to online retailers. This was what prompted the creation of the company and its goal of improving customer service factors for clients with the HappyOrNot service.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Maritime: Navigation Safety Review Raises Big Issues For The Govt

Shipping Federation: "The reports makes it clear that the ratification of the Maritime Labour convention (MLC) is long overdue. Only when the MLC is ratified will Maritime NZ be able to inspect and enforce the labour conditions on international ships visiting our ports." More>>

ALSO:

100 Years After Einstein Prediction: Gravitational Waves Found

For the first time, scientists have observed ripples in the fabric of spacetime called gravitational waves, arriving at the earth from a cataclysmic event in the distant universe. This confirms a major prediction of Albert Einstein’s 1915 general theory of relativity and opens an unprecedented new window onto the cosmos. More>>

Farming: Alliance Plans To Start Docking Farmer Payments

Alliance Group, New Zealand's second-largest meat cooperative, plans to start withholding some stock payments to its farmers from next week to bolster its balance sheet and force suppliers to meet their share requirements. More>>

ALSO:

Gambling: SkyCity First Half Profit Rises 30%, Helped By High Rollers

SkyCity anticipates the Auckland business will benefit from government gaming concessions which were triggered on Nov. 11 in recognition of SkyCity’s $470 million Convention Centre development. Morrison said the concessions would allow the Auckland business to lift its activity during peak period, noting it had a record revenue week over the Christmas and New Year period. More>>

ALSO:

Money For Light: Kiwi Scientists Secure Preferential Access To Synchrotron

Science and Innovation Minister Steven Joyce today announced a three-year investment of $2.8 million in the Australian Synchrotron, the largest piece of scientific infrastructure in the Southern Hemisphere, to secure preferential access for Kiwi scientists. More>>

Telco Industry Report: Investment Hits $1.7 Bln A Year

Investment in the telecommunications sector is $1.7 billion a year, proportionately one of the highest levels in the OECD, according to a report released today on the status of the New Zealand sector. More>>

ALSO:

PGPs: New Programme Sets Sights On Strong Wool

A new collaboration between The New Zealand Merino Company (NZM) and the Ministry for Primary Industries (MPI), announced today, aims to deliver premiums for New Zealand's strong wool sector... More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news