Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


TSB Bank named Financial Institution of the Year

TSB Bank named Financial Institution of the Year

TSB Bank has been awarded the 2013 Roy Morgan Customer Satisfaction Award for Financial Institution of the Year. After consistently topping customer satisfaction surveys TSB Bank came out the best of 35 financial institutions including all the big banks and insurance companies.

Kevin Murphy, Managing Director of TSB Bank said the achievement was a result of proudly putting customers’ first. 

“It’s satisfying to see the customers who bank with us rate us so highly.  Going the extra mile and providing down-to-earth Kiwi service is what we’re about” he said.

Roy Morgan, an independent research company, surveys the customers of the different financial institutions in New Zealand on a monthly basis.  The organisation that achieved the most months with a number one ranking is named as Financial Institution of the Year.  TSB Bank topped the monthly customer satisfaction survey 11 out of the 12 months.

“Being named as the 2013 Financial Institution of the Year shows you don’t have to be big to be better” said Mr Murphy.  He went on to say while some financial institutions are trying to be customer focussed they find it more difficult to balance returning a profit, often to overseas owners, and giving great service.

Mr Murphy observed “Giving customers’ choice and keeping the option of real people available who understand you and your individual needs is important.  While we’ve been enhancing the different ways our customers can bank with us, either online or over the phone, we’ve also retained what is considered traditional service as well.  And clearly our customers like what we’re doing.” 

Pip Elliott, General Manager, Roy Morgan Research NZ, says “From a customer satisfaction viewpoint smaller financial institutions like TSB Bank have certainly lifted the bar for the rest of New Zealand’s big retail banks. Customer satisfaction for TSB Bank is much higher than that of the 5 major banks, which have a considerably lower average satisfaction rating. Overall Industry satisfaction sits at 76%.

As a first-time winner, TSB Bank came close to making it a clean sweep of the Customer Satisfaction Awards in 2013— consistently topping the monthly survey.  Their satisfaction has been steady at around 95% throughout the last quarter of 2013.”

Mr Murphy’s final words were reserved for current and future customers.  “I would like to acknowledge and thank all our customers.  We’re delighted to win this award and appreciate you rating us so highly.  And if you’re not a customer, then you might like to experience what better banking feels like by getting in touch”.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Company Results: Air NZ Rides The Tourism Boom With Record Full-Year Earnings

Air New Zealand has ridden the tourism boom and staved off increased competition to deliver the best full-year earnings in its 76-year history. More>>

ALSO:

New PGP: Sheep Milk Industry Gets $12.6M Crown Funding

The Sheep - Horizon Three programme aims to develop "a market driven, end-to-end value chain generating annual revenues of between $200 million and $700 million by 2030," according to a joint statement. More>>

ALSO:

Half Full: Fonterra Raises Forecast Milk Price

Fonterra Co-operative Group Limited today increased its 2016/17 forecast Farmgate Milk Price by 50 cents to $4.75 per kgMS. When combined with the forecast earnings per share range for the 2017 financial year of 50 to 60 cents, the total payout available to farmers in the current season is forecast to be $5.25 to $5.35 before retentions. More>>

ALSO:

Keep Digging: Seabed Ironsands Miner TransTasman Tries Again

The first company to attempt to gain a resource consent to mine ironsands from the ocean floor in New Zealand's Exclusive Economic Zone has lodged a new application containing fresh scientific and other evidence it hopes will persuade regulators after their initial application was turned down in 2014. More>>

Wool Pulled: Duvets Sold As ‘Premium Alpaca’ Mostly Sheep’s Wool

Rotorua business Budge Collection Limited (Budge) and sole director, Sun Dong Kim, were convicted and fined a total of $71,250 in Auckland District Court after each pleading guilty to four charges of misrepresenting how much alpaca fibre was in their duvets. More>>

Reserve Bank: Labour Calls For Monetary Policy To Expand Goals

Labour's comments follow a speech today by RBNZ governor Graeme Wheeler in which Wheeler sought to answer critics who variously say he should stop lowering interest rates, lower them faster, or that inflation-targeting should no longer be the primary goal of the central bank's activities. More>>

ALSO:

BSA Extension And Sunday Morning Ads: Digital Convergence Bill Captures Online Content

Broadcasting Minister Amy Adams has today announced the Government’s plans to update the Broadcasting Act to better reflect today’s converged market... The Government considered four areas as part of its review into content regulation: classification requirements, advertising restrictions, election programming and contestable funding. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news