Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Progress toward improving information on consumers’ bills

Progress toward improving information on consumers’ electricity bills


The Electricity Authority’s Retail Advisory Group (RAG) is in the final stages of a review of information on electricity bills, which includes the issue of whether lines charges should be separately itemised on bills. The review has been underway since April 2013.

The RAG provides independent advice to the Authority Board, has an independent Chair, and includes consumer and industry representatives.

It issued a consultation paper on this topic in July 2013. Following submissions, research was conducted to ensure the views of consumers were heard and understood. The consumer research, conducted by UMR Research, included six face to face sessions in various locations and a quantitative survey of 1000 consumers.

The UMR survey asked consumers a range of questions, including what information they needed to understand their electricity bills, understand price changes and make choices about retailers. It also asked what channel they would prefer to receive this information through.

Carl Hansen, Chief Executive of the Authority says, "There has been recent discussion about whether electricity bills could be used as a way of showing more clearly the cost components that make up final electricity prices and, in particular, the split between the energy and lines components of the price.

"Several retailers already itemise the lines charges, and one of the issues the RAG is considering is whether to recommend making it compulsory for all retailers to do this."

The RAG will make recommendations to the Authority Board within six weeks.

The Authority is also currently working on a project to make it easier and quicker for consumers to find the best deals in the market and to make it easier for retailers and other parties to inform consumers of opportunities to switch to better deals.

The retail data project is investigating how to provide consumers with better access to both retailer prices and their own electricity consumption information. This project will also be informed by the RAG's work and UMR survey findings.

— ends —

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Nurofen Promotion: Reckitt Benckiser To Plead Guilty To Misleading Ads

Reckitt Benckiser (New Zealand) intends to plead guilty to charges of misleading consumers over the way it promoted a range of Nurofen products, the Commerce Commission says. More>>

ALSO:

Half A Billion Accounts: Yahoo Confirms Huge Data Breach

The account information may have included names, email addresses, telephone numbers, dates of birth, hashed passwords (the vast majority with bcrypt) and, in some cases, encrypted or unencrypted security questions and answers. More>>

Rural Branches: Westpac To Close 19 Branches, ANZ Looks At 7

Westpac confirms it will close nineteen branches across the country; ANZ closes its Ngaruawahia branch and is consulting on plans to close six more branches; The bank workers union says many of its members are nervous about their futures and asking ... More>>

Interest Rates: RBNZ's Wheeler Keeps OCR At 2%

Reserve Bank governor Graeme Wheeler kept the official cash rate at 2 percent and said more easing will be needed to get inflation back within the target band. More>>

ALSO:

Half Full: Fonterra Raises Forecast Payout As Global Supply Shrinks

Fonterra Cooperative Group, the dairy processor which will announce annual earnings tomorrow, hiked its forecast payout to farmers by 50 cents per kilogram of milk solids as global supply continues to decline, helping prop up dairy prices. More>>

ALSO:

Results:

Meat Trade: Silver Fern Farms Gets Green Light For Shanghai Maling Deal

The government has given the green light for China's Shanghai Maling Aquarius to acquire half of Silver Fern Farms, New Zealand's biggest meat company, with ministers satisfied it will deliver "substantial and identifiable benefit". More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news