Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Progress toward improving information on consumers’ bills

Progress toward improving information on consumers’ electricity bills


The Electricity Authority’s Retail Advisory Group (RAG) is in the final stages of a review of information on electricity bills, which includes the issue of whether lines charges should be separately itemised on bills. The review has been underway since April 2013.

The RAG provides independent advice to the Authority Board, has an independent Chair, and includes consumer and industry representatives.

It issued a consultation paper on this topic in July 2013. Following submissions, research was conducted to ensure the views of consumers were heard and understood. The consumer research, conducted by UMR Research, included six face to face sessions in various locations and a quantitative survey of 1000 consumers.

The UMR survey asked consumers a range of questions, including what information they needed to understand their electricity bills, understand price changes and make choices about retailers. It also asked what channel they would prefer to receive this information through.

Carl Hansen, Chief Executive of the Authority says, "There has been recent discussion about whether electricity bills could be used as a way of showing more clearly the cost components that make up final electricity prices and, in particular, the split between the energy and lines components of the price.

"Several retailers already itemise the lines charges, and one of the issues the RAG is considering is whether to recommend making it compulsory for all retailers to do this."

The RAG will make recommendations to the Authority Board within six weeks.

The Authority is also currently working on a project to make it easier and quicker for consumers to find the best deals in the market and to make it easier for retailers and other parties to inform consumers of opportunities to switch to better deals.

The retail data project is investigating how to provide consumers with better access to both retailer prices and their own electricity consumption information. This project will also be informed by the RAG's work and UMR survey findings.

— ends —

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Housing Policy: Auckland Densification As Popular As Ebola, English Says

Finance Minister Bill English said calls by the Reserve Bank Governor for more densification in Auckland’s housing were “about as popular in parts of Auckland as Ebola” would be. More>>

ALSO:

Crown Accounts: NZ Government Deficit Smaller Than Expected In First Half

The New Zealand government's operating deficit was smaller than expected in the first six months of the financial year, as the consumption and corporate tax take rose ahead of forecast in December, having lagged estimates in previous months. More>>

ALSO:

Fruit & Veg Crackdown: Auckland Fruit Fly Find Under Investigation

The Ministry for Primary Industries (MPI) is investigating a find of a single male Queensland fruit fly in a surveillance trap in the Auckland suburb of Grey Lynn... MPI has placed legal controls on the movement of fruit and some vegetables outside of a defined circular area which extends 1.5km from where the fly was trapped in Grey Lynn. More>>

ALSO:

Scoop Business: Westpac NZ Reaches $2.97M Swaps Settlement

Westpac Banking Corp’s New Zealand unit has agreed to pay $2.97 million in a settlement with the Commerce Commission over the way the bank sold interest rate swaps to farmers between 2005 and 2012. More>>

ALSO:

Going Dutch: Fonterra Kicks Off $144M Partnership With Dutch Cheese Maker

Fonterra Co-operative Group, the world’s largest dairy exporter, has commissioned a new dairy ingredients plant in Heerenveen, in the north of the Netherlands, its first wholly-owned and operated ingredients plant in Europe. More>>

ALSO:

Scoop Business: NZ Retail Sales Beat Estimates

New Zealand retail sales rose more than expected in the fourth quarter, led by vehicle-related transactions, food and beverages, adding to evidence that cheap credit and a growing jobs market are encouraging consumers to spend. More>>

ALSO:

Delivery Cuts Go Ahead: 'Government Money Grab' From NZ Post

"It's a money grab by the Government as the shareholder of New Zealand Post" says Postal Workers Union advocate Graeme Clarke about the changes announced by NZ Post. More>>

ALSO:

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news