Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Got questions? Ask Jetstar’s Jess

Got questions? Ask Jetstar’s Jess

Jetstar has launched a new virtual assistant service on its New Zealand website to help travellers easily find information in a user-friendly format.

The customer service application called Ask Jess has been designed to deliver an online conversational experience that simulates a human interaction.

Customers can get answers to a wide range of queries relating to their travel experience including booking, baggage and seating.

The technology enables the Ask Jess system to understand what a customer says (their words) as well as what they want (their intent).

Grant Kerr, Head of New Zealand for Jetstar, said Ask Jess was another step forward in improving the customer experience for Kiwi travellers.

“We know time is valuable to all our customers and Ask Jess is about giving people answers to their queries immediately,” Mr Kerr said.

Ask Jess was launched in Australia late last year and since then thousands of customers have used the online self-service technology to look up their flight status, find their booking reference or re-send their “Ask Jess is unique in the complexity and breadth of questions it can respond to,” Mr Kerr said.

“It links directly to Jetstar’s booking system and provides personalised responses across more than 20 different The introduction of Ask Jess follows the successful launch of live chat on the Jetstar website early last year.

Since launching, Jetstar has assisted more than 200,000 customers via the live chat platform, Ask Jess is fully integrated with the existing live chat service providing customers with a seamless handover to contact centre support where required.

The Ask Jess solution is delivered using technology from US company Nuance Communications.

ends

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Onetai Station: Overseas Investment Office Puts Ceol & Muir On Notice

The Overseas Investment Office (OIO) has issued a formal warning to Ceol & Muir and its owners, Argentinian brothers Rafael and Federico Grozovsky, for failing to provide complete and accurate information when they applied to buy Onetai Station in 2013. More>>

ALSO:

Tomorrow, The UN: Feds President Takes Reins At World Farming Body

Federated Farmers president Dr William Rolleston has been appointed acting president of the World Farmers’ Organisation (WFO) at a meeting in Geneva overnight. More>>

ALSO:

I Sing The Highway Electric: Charge Net NZ To Connect New Zealand

BMW is turning Middle Earth electric after today announcing a substantial contribution to the charging network Charge Net NZ. This landmark partnership will enable Kiwis to drive their electric vehicles (EVs) right across New Zealand through the installation of a fast charging highway stretching from Kaitaia to Invercargill. More>>

ALSO:

Watch This Space: Mahia Rocket Lab Launch Site Officially Opened

Economic Development Minster Steven Joyce today opened New Zealand’s first orbital launch site, Rocket Lab Launch Complex 1, on the Mahia Peninsula on the North Island’s east coast. More>>

Earlier:

Marketing Rocks!
Ig Nobel Award Winners Assess The Personality Of Rocks

A Massey University marketing lecturer has received the 2016 Ig Nobel Prize for economics for a research project that asked university students to describe the “brand personalities” of three rocks. More>>

ALSO:

Nurofen Promotion: Reckitt Benckiser To Plead Guilty To Misleading Ads

Reckitt Benckiser (New Zealand) intends to plead guilty to charges of misleading consumers over the way it promoted a range of Nurofen products, the Commerce Commission says. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news