Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Got questions? Ask Jetstar’s Jess

Got questions? Ask Jetstar’s Jess

Jetstar has launched a new virtual assistant service on its New Zealand website to help travellers easily find information in a user-friendly format.

The customer service application called Ask Jess has been designed to deliver an online conversational experience that simulates a human interaction.

Customers can get answers to a wide range of queries relating to their travel experience including booking, baggage and seating.

The technology enables the Ask Jess system to understand what a customer says (their words) as well as what they want (their intent).

Grant Kerr, Head of New Zealand for Jetstar, said Ask Jess was another step forward in improving the customer experience for Kiwi travellers.

“We know time is valuable to all our customers and Ask Jess is about giving people answers to their queries immediately,” Mr Kerr said.

Ask Jess was launched in Australia late last year and since then thousands of customers have used the online self-service technology to look up their flight status, find their booking reference or re-send their “Ask Jess is unique in the complexity and breadth of questions it can respond to,” Mr Kerr said.

“It links directly to Jetstar’s booking system and provides personalised responses across more than 20 different The introduction of Ask Jess follows the successful launch of live chat on the Jetstar website early last year.

Since launching, Jetstar has assisted more than 200,000 customers via the live chat platform, Ask Jess is fully integrated with the existing live chat service providing customers with a seamless handover to contact centre support where required.

The Ask Jess solution is delivered using technology from US company Nuance Communications.

ends

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Post-Post: Brian Roche To Step Down As NZ Post CEO

Brian Roche will step down as chief executive of New Zealand Post in April 2017, having led the state-owned postal service's drive to adjust to shrinking mail volumes with a combination of cost cuts, asset sales, modernisation and expansion of new businesses. More>>

ALSO:

Company Results: Air NZ Rides The Tourism Boom With Record Full-Year Earnings

Air New Zealand has ridden the tourism boom and staved off increased competition to deliver the best full-year earnings in its 76-year history. More>>

ALSO:

New PGP: Sheep Milk Industry Gets $12.6M Crown Funding

The Sheep - Horizon Three programme aims to develop "a market driven, end-to-end value chain generating annual revenues of between $200 million and $700 million by 2030," according to a joint statement. More>>

ALSO:

Half Full: Fonterra Raises Forecast Milk Price

Fonterra Co-operative Group Limited today increased its 2016/17 forecast Farmgate Milk Price by 50 cents to $4.75 per kgMS. When combined with the forecast earnings per share range for the 2017 financial year of 50 to 60 cents, the total payout available to farmers in the current season is forecast to be $5.25 to $5.35 before retentions. More>>

ALSO:

Keep Digging: Seabed Ironsands Miner TransTasman Tries Again

The first company to attempt to gain a resource consent to mine ironsands from the ocean floor in New Zealand's Exclusive Economic Zone has lodged a new application containing fresh scientific and other evidence it hopes will persuade regulators after their initial application was turned down in 2014. More>>

Wool Pulled: Duvets Sold As ‘Premium Alpaca’ Mostly Sheep’s Wool

Rotorua business Budge Collection Limited (Budge) and sole director, Sun Dong Kim, were convicted and fined a total of $71,250 in Auckland District Court after each pleading guilty to four charges of misrepresenting how much alpaca fibre was in their duvets. More>>

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news