Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Got questions? Ask Jetstar’s Jess

Got questions? Ask Jetstar’s Jess

Jetstar has launched a new virtual assistant service on its New Zealand website to help travellers easily find information in a user-friendly format.

The customer service application called Ask Jess has been designed to deliver an online conversational experience that simulates a human interaction.

Customers can get answers to a wide range of queries relating to their travel experience including booking, baggage and seating.

The technology enables the Ask Jess system to understand what a customer says (their words) as well as what they want (their intent).

Grant Kerr, Head of New Zealand for Jetstar, said Ask Jess was another step forward in improving the customer experience for Kiwi travellers.

“We know time is valuable to all our customers and Ask Jess is about giving people answers to their queries immediately,” Mr Kerr said.

Ask Jess was launched in Australia late last year and since then thousands of customers have used the online self-service technology to look up their flight status, find their booking reference or re-send their “Ask Jess is unique in the complexity and breadth of questions it can respond to,” Mr Kerr said.

“It links directly to Jetstar’s booking system and provides personalised responses across more than 20 different The introduction of Ask Jess follows the successful launch of live chat on the Jetstar website early last year.

Since launching, Jetstar has assisted more than 200,000 customers via the live chat platform, Ask Jess is fully integrated with the existing live chat service providing customers with a seamless handover to contact centre support where required.

The Ask Jess solution is delivered using technology from US company Nuance Communications.

ends

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Scoop Business: RBNZ Keeps OCR At 3.5%, Signals Slower Pace Of Future Hikes

Reserve Bank governor Graeme Wheeler kept the official cash rate at 3.5 percent and signalled he won’t be as aggressive with future rate hikes as previously thought as inflation remains tamer than expected. The kiwi dollar fell to a seven-month low. More>>

ALSO:

Weather: Dry Spells Take Hold In South Island

Many areas in the South Island are tracking towards record dry spells as relatively warm, dry weather that began in mid-August continues... for some South Island places, the current period of fine weather is quite rare. More>>

ALSO:

Scoop Business: Productivity Commission To Look At Housing Land Supply

The Productivity Commission is to expand on its housing affordability report with an investigation into improving land supply and development capacity, particularly in areas with strong population growth. More>>

ALSO:

Forestry: Man Charged After 2013 Death

Levin Police have arrested and charged a man with manslaughter in relation to the death of Lincoln Kidd who was killed during a tree felling operation on 19 December 2013. More>>

ALSO:

Smells Like Justice: Dairy Company Fined Over Odour

Dairy company fined over odour Dairy supply company Open Country Dairy Limited has been convicted and fined more than $35,000 for discharging objectionable odour from its Waharoa factory at the time of last year’s ”spring flush” when milk supply was high. More>>

Scoop Business: Dairy Product Prices Decline To Lowest Since July 2012

Dairy product prices dropped to the lowest level since July 2012 in the latest GlobalDairyTrade auction, led by a slump in rennet casein and butter milk powder. More>>

ALSO:

SOE Results: TVNZ Lifts Annual Profit 25% On Flat Ad Revenue, Quits Igloo

Television New Zealand, the state-owned broadcaster, lifted annual profit 25 percent, ahead of forecast and despite a dip in advertising revenue, while quitting its stake in the pay-TV Igloo joint venture with Sky Network Television. More>>

ALSO:

Get More From Scoop

 
 
Computer Power Plus

Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news