Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Got questions? Ask Jetstar’s Jess

Got questions? Ask Jetstar’s Jess

Jetstar has launched a new virtual assistant service on its New Zealand website to help travellers easily find information in a user-friendly format.

The customer service application called Ask Jess has been designed to deliver an online conversational experience that simulates a human interaction.

Customers can get answers to a wide range of queries relating to their travel experience including booking, baggage and seating.

The technology enables the Ask Jess system to understand what a customer says (their words) as well as what they want (their intent).

Grant Kerr, Head of New Zealand for Jetstar, said Ask Jess was another step forward in improving the customer experience for Kiwi travellers.

“We know time is valuable to all our customers and Ask Jess is about giving people answers to their queries immediately,” Mr Kerr said.

Ask Jess was launched in Australia late last year and since then thousands of customers have used the online self-service technology to look up their flight status, find their booking reference or re-send their “Ask Jess is unique in the complexity and breadth of questions it can respond to,” Mr Kerr said.

“It links directly to Jetstar’s booking system and provides personalised responses across more than 20 different The introduction of Ask Jess follows the successful launch of live chat on the Jetstar website early last year.

Since launching, Jetstar has assisted more than 200,000 customers via the live chat platform, Ask Jess is fully integrated with the existing live chat service providing customers with a seamless handover to contact centre support where required.

The Ask Jess solution is delivered using technology from US company Nuance Communications.

ends

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Kiwifruit: Zespri Ordered To Consider Collaborative Marketing Proposals

The High Court has told kiwifruit marketer Zespri to reconsider collaborative marketing proposals from Splice Fruit and Seeka Kiwifruit to sell fruit offshore that its board had previously rejected. More>>

ALSO:

Pre-Budget: Computer Emergency Response Team, Assemble!

John Key told the country's first ever Cyber Security Summit in Auckland that the government had earmarked funding set up a national Computer Emergency Response Team to help prevent and act on cyber incidents in partnership with the private sector and other organisations. More>>

ALSO:

Job Cutter Goes: Mark Weldon To Step Down As MediaWorks CEO

“When I joined MediaWorks in August 2014, I had a mandate to lead a significant change programme to bring the business back from receivership into a position where it could once again be a strong competitor in the market, with a sound and sustainable future. It was a big brief, laden with inherent challenges, but I took it in good faith and have dedicated myself fully to the goal since." More>>

ALSO:

Must Sell 20 Petrol Stations: Z Cleared To Buy Caltex Assets

Z Energy is allowed to buy the Caltex and Challenge! petrol station chains but must sell 19 of its retail sites and one truck-stop, the Commerce Commission has ruled in a split decision that acknowledges possible retail price coordination between fuel retailers occurs in some regions. More>>

ALSO:

Huntly: Genesis Extends Life Of Coal-Fuelled Power Station To 2022

Genesis Energy will keep its two coal and gas-fired units at Huntly Power Station operating until 2022, having previously said they'd be closed by 2018, after wringing a high price from other electricity generators who wanted to keep them as back-up. More>>

ALSO:

Dammed If You Do: Ruataniwha Irrigation Scheme Hits Farmer Uptake Targets

Enough Hawke's Bay farmers have signed up for water from the proposed Ruataniwha Water Storage Scheme for it to go ahead as long as a cornerstone institutional capital investor can be found to back it, its regional council promoter announced. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news