Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


“SHARK’ New Name for Telecom Instead of “SPARK”

March 19th, 2014

“SHARK’ New Name for Telecom Instead of “SPARK”

Telecom’s new name should be SHARK, not SPARK, to reflect a miserly “clipping the ticket” approach towards their long standing customers with the introduction of a fee for those clients requiring a standard paper invoice for the monthly charge.

“Customers who want to receive paper bills by mail will have to pay Telecom an additional fee of $1.50 a month from May” said Bill Rayner, Grey Power Zone Director for Auckland. “It is cold comfort that people with a landline only will not face the new impost, and comes on top of the introduction of an additional charge for customers paying by credit card.”

This loading of accounts is an increasingly disturbing trend with utilities, and it is of concern that Consumer NZ regard the charge as reasonable and “is the way the world is going.”

All businesses have the fundamental and legal obligation to provide a clear and accurate invoice for services and goods supplied in a way that is acceptable and clearly understood by their customers as an integral part of the transaction. This includes the provision of paper bills where required.

SHARK, nee Telecom, are infamous for admitting that confusion was a legitimate part of their marketing strategy. It is not acceptable that a similar approach extends to their accounting and billing practice.

As always, these surcharges impact most on those on low incomes, particularly the elderly, many of whom have difficulty in handling the impact of the rapid changes of the new digital environment.

Telecom should focus on providing good, solid service at a fair and reasonable all inclusive price, recognising their traditional customer base, and in particular give a fair go to the older community who have supported the company over many, many years.

Grey Power asks for the extra charges for billing and payment to be withdrawn.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Strike: Lyttelton Port Workers Vote To Escalate Dispute

Members of the Rail and Maritime Transport Union (RMTU) at Lyttelton Port today voted to escalate their industrial action. Around 200 RMTU members have been operating an overtime ban since 17 December and today they endorsed a series of full withdrawals of labour at the port. More>>

ALSO:

Scoop Business: NZ Dollar Falls To 3-Year Low As Investors Favour Greenback

The New Zealand dollar fell to its lowest in more than three years as investors sold euro and bought US dollars, weakening other currencies against the greenback. More>>

ALSO:

Scoop Business: NZ Govt Operating Deficit Smaller Than Expected

The New Zealand’s government’s operating deficit was smaller than expected in the first five months of the financial year as a clampdown on expenditure managed to offset a shortfall in the tax-take from last month’s forecast. More>>

ALSO:

0.8 Percent Annually:
NZ Inflation Falls Below RBNZ's Target

New Zealand's annual pace of inflation slowed to below the Reserve Bank's target band in the final three months of the year, giving governor Graeme Wheeler more room to keep the benchmark interest rate lower for longer.More>>

ALSO:

NASA, NOAA: Find 2014 Warmest Year In Modern Record

Since 1880, Earth’s average surface temperature has warmed by about 1.4 degrees Fahrenheit (0.8 degrees Celsius), a trend that is largely driven by the increase in carbon dioxide and other human emissions into the planet’s atmosphere. The majority of that warming has occurred in the past three decades. More>>

ALSO:

Scoop Business: New Zealand’s Reserve Bank Named Central Bank Of The Year

The Reserve Bank of New Zealand’s efforts to stifle house price inflation by using new policy tools has seen the institution named Central Bank of the year by Central Banking Publications, a publisher specialising in global central banking practice. More>>

ALSO:

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news