Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


“SHARK’ New Name for Telecom Instead of “SPARK”

March 19th, 2014

“SHARK’ New Name for Telecom Instead of “SPARK”

Telecom’s new name should be SHARK, not SPARK, to reflect a miserly “clipping the ticket” approach towards their long standing customers with the introduction of a fee for those clients requiring a standard paper invoice for the monthly charge.

“Customers who want to receive paper bills by mail will have to pay Telecom an additional fee of $1.50 a month from May” said Bill Rayner, Grey Power Zone Director for Auckland. “It is cold comfort that people with a landline only will not face the new impost, and comes on top of the introduction of an additional charge for customers paying by credit card.”

This loading of accounts is an increasingly disturbing trend with utilities, and it is of concern that Consumer NZ regard the charge as reasonable and “is the way the world is going.”

All businesses have the fundamental and legal obligation to provide a clear and accurate invoice for services and goods supplied in a way that is acceptable and clearly understood by their customers as an integral part of the transaction. This includes the provision of paper bills where required.

SHARK, nee Telecom, are infamous for admitting that confusion was a legitimate part of their marketing strategy. It is not acceptable that a similar approach extends to their accounting and billing practice.

As always, these surcharges impact most on those on low incomes, particularly the elderly, many of whom have difficulty in handling the impact of the rapid changes of the new digital environment.

Telecom should focus on providing good, solid service at a fair and reasonable all inclusive price, recognising their traditional customer base, and in particular give a fair go to the older community who have supported the company over many, many years.

Grey Power asks for the extra charges for billing and payment to be withdrawn.


© Scoop Media

Business Headlines | Sci-Tech Headlines


Oceans: NOAA Declares Third Ever Global Coral Bleaching Event

As record ocean temperatures cause widespread coral bleaching across Hawaii, NOAA scientists confirm the same stressful conditions are expanding to the Caribbean and may last into the new year, prompting the declaration of the third global coral bleaching event ever on record. More>>

Scoop Business: A Decade Of Government Pre-Seed Investment

More publicly-funded science is being commercialised after a decade of government ‘pre-see’d investment, according to an independent review. More>>


Solid Energy: Plan To Shut Unprofitable Huntly East Mine

Solid Energy, the state-owned coal miner in voluntary administration, plans to shut down its unprofitable Huntly East mine and lay off 65 staff after deciding the site stands "no chance whatsoever" of finding a buyer. More>>


E Tū: Merger Creates NZ's Biggest Private Sector Union

E tū has been created by the merger of the Engineering, Printing and Manufacturing Union and Service and Food Workers’ Union. It represents more than 50,000 working New Zealanders in industries as diverse as aviation, construction, journalism, food manufacturing, mining and cleaning. More>>


Internet: NZ Govt Lifts Target Speeds For Rural Broadband

The government has lifted its expectations on faster broadband speeds for rural New Zealand as it targets increased spending on research and development in the country's information and communications technology sector, which it sees as a key driver for export growth. More>>


Banks: Westpac Keeps Core Government Transactions Contract

The local arm of Westpac Banking Corp has kept its contract with the New Zealand government to provide core transactions, but will have to share peripheral services with its rivals. More>>


Science Investment Plan: Universities Welcome Statement

Universities New Zealand has welcomed the National Statement of Science Investment released by the Government today... this is a critical document as it sets out the Government’s ten-year strategic direction that will guide future investment in New Zealand’s science system. More>>


Get More From Scoop

Search Scoop  
Powered by Vodafone
NZ independent news