Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


“SHARK’ New Name for Telecom Instead of “SPARK”

March 19th, 2014

“SHARK’ New Name for Telecom Instead of “SPARK”

Telecom’s new name should be SHARK, not SPARK, to reflect a miserly “clipping the ticket” approach towards their long standing customers with the introduction of a fee for those clients requiring a standard paper invoice for the monthly charge.

“Customers who want to receive paper bills by mail will have to pay Telecom an additional fee of $1.50 a month from May” said Bill Rayner, Grey Power Zone Director for Auckland. “It is cold comfort that people with a landline only will not face the new impost, and comes on top of the introduction of an additional charge for customers paying by credit card.”

This loading of accounts is an increasingly disturbing trend with utilities, and it is of concern that Consumer NZ regard the charge as reasonable and “is the way the world is going.”

All businesses have the fundamental and legal obligation to provide a clear and accurate invoice for services and goods supplied in a way that is acceptable and clearly understood by their customers as an integral part of the transaction. This includes the provision of paper bills where required.

SHARK, nee Telecom, are infamous for admitting that confusion was a legitimate part of their marketing strategy. It is not acceptable that a similar approach extends to their accounting and billing practice.

As always, these surcharges impact most on those on low incomes, particularly the elderly, many of whom have difficulty in handling the impact of the rapid changes of the new digital environment.

Telecom should focus on providing good, solid service at a fair and reasonable all inclusive price, recognising their traditional customer base, and in particular give a fair go to the older community who have supported the company over many, many years.

Grey Power asks for the extra charges for billing and payment to be withdrawn.


© Scoop Media

Business Headlines | Sci-Tech Headlines


Postnatal Depression: 'The Thief That Steals Motherhood' - Alison McCulloch

Post-natal depression is a sly and cruel illness, described by one expert as ‘the thief that steals motherhood’, it creeps up on its victims, hiding behind the stress and exhaustion of being a new parent, catching many women unaware and unprepared. More>>


DIY: Kiwi Ingenuity And Masking Tape Saves Chick

Kiwi ingenuity and masking tape has saved a Kiwi chick after its egg was badly damaged endangering the chick's life. The egg was delivered to Kiwi Encounter at Rainbow Springs in Rotorua 14 days ago by a DOC worker with a large hole in its shell and against all odds has just successfully hatched. More>>


Trade: Key To Lead Mission To India; ASEAN FTA Review Announced

Prime Minister John Key will lead a trade delegation to India next week, saying the pursuit of a free trade agreement with the protectionist giant is "the primary reason we're going" but playing down the likelihood of early progress. More>>



MYOB: Digital Signatures Go Live

From today, Inland Revenue will begin accepting “digital signatures”, saving businesses and their accountants a huge amount of administration time and further reducing the need for pen and paper in the workplace. More>>

Oil Searches: Norway's Statoil Quits Reinga Basin

Statoil, the Norwegian state-owned oil company, has given up oil and gas exploration in Northland's Reinga Basin, saying the probably of a find was 'too low'. More>>


Modern Living: Auckland Development Blowouts Reminiscent Of Run Up To GFC

The collapse of property developments in Auckland is "almost groundhog day" to the run-up of the global financial crisis in 2007/2008 as banks refuse to fund projects due to blowouts in construction and labour costs, says John Kensington, the author of KPMG's Financial Institutions Performance Survey. More>>


Health: New Zealand's First ‘No Sugary Drinks’ Logo Unveiled

New Zealand’s first “no sugary drinks logo” has been unveiled at an event in Wellington... It will empower communities around New Zealand to lift their health and wellbeing and send a clear message about the damage caused by too much sugar in our diets. More>>


Get More From Scoop

Search Scoop  
Powered by Vodafone
NZ independent news