Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


“SHARK’ New Name for Telecom Instead of “SPARK”

March 19th, 2014

“SHARK’ New Name for Telecom Instead of “SPARK”

Telecom’s new name should be SHARK, not SPARK, to reflect a miserly “clipping the ticket” approach towards their long standing customers with the introduction of a fee for those clients requiring a standard paper invoice for the monthly charge.

“Customers who want to receive paper bills by mail will have to pay Telecom an additional fee of $1.50 a month from May” said Bill Rayner, Grey Power Zone Director for Auckland. “It is cold comfort that people with a landline only will not face the new impost, and comes on top of the introduction of an additional charge for customers paying by credit card.”

This loading of accounts is an increasingly disturbing trend with utilities, and it is of concern that Consumer NZ regard the charge as reasonable and “is the way the world is going.”

All businesses have the fundamental and legal obligation to provide a clear and accurate invoice for services and goods supplied in a way that is acceptable and clearly understood by their customers as an integral part of the transaction. This includes the provision of paper bills where required.

SHARK, nee Telecom, are infamous for admitting that confusion was a legitimate part of their marketing strategy. It is not acceptable that a similar approach extends to their accounting and billing practice.

As always, these surcharges impact most on those on low incomes, particularly the elderly, many of whom have difficulty in handling the impact of the rapid changes of the new digital environment.

Telecom should focus on providing good, solid service at a fair and reasonable all inclusive price, recognising their traditional customer base, and in particular give a fair go to the older community who have supported the company over many, many years.

Grey Power asks for the extra charges for billing and payment to be withdrawn.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Onetai Station: Overseas Investment Office Puts Ceol & Muir On Notice

The Overseas Investment Office (OIO) has issued a formal warning to Ceol & Muir and its owners, Argentinian brothers Rafael and Federico Grozovsky, for failing to provide complete and accurate information when they applied to buy Onetai Station in 2013. More>>

ALSO:

Tomorrow, The UN: Feds President Takes Reins At World Farming Body

Federated Farmers president Dr William Rolleston has been appointed acting president of the World Farmers’ Organisation (WFO) at a meeting in Geneva overnight. More>>

ALSO:

I Sing The Highway Electric: Charge Net NZ To Connect New Zealand

BMW is turning Middle Earth electric after today announcing a substantial contribution to the charging network Charge Net NZ. This landmark partnership will enable Kiwis to drive their electric vehicles (EVs) right across New Zealand through the installation of a fast charging highway stretching from Kaitaia to Invercargill. More>>

ALSO:

Watch This Space: Mahia Rocket Lab Launch Site Officially Opened

Economic Development Minster Steven Joyce today opened New Zealand’s first orbital launch site, Rocket Lab Launch Complex 1, on the Mahia Peninsula on the North Island’s east coast. More>>

Earlier:

Marketing Rocks!
Ig Nobel Award Winners Assess The Personality Of Rocks

A Massey University marketing lecturer has received the 2016 Ig Nobel Prize for economics for a research project that asked university students to describe the “brand personalities” of three rocks. More>>

ALSO:

Nurofen Promotion: Reckitt Benckiser To Plead Guilty To Misleading Ads

Reckitt Benckiser (New Zealand) intends to plead guilty to charges of misleading consumers over the way it promoted a range of Nurofen products, the Commerce Commission says. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news