Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Auckland Airport celebrates retailing excellence

Auckland Airport celebrates retailing excellence

Retail businesses based at Auckland Airport have been acknowledged for their outstanding performance at the annual Auckland Airport Retail Excellence Awards.

The Awards, which are in their fourth year, are organised by Auckland Airport to recognise outstanding team players, exceptional performance and great customer service at businesses based at the airport.

Announced at a ceremony held at the Novotel Auckland Airport, the event saw 12 awards presented, with the ‘2013 Retailer of the Year’ the major award of the evening.

The winner of the 2013 Retailer of the Year Award was Icebreaker. Based at the international terminal, Icebreaker offers a range of specialist merino wool merchandise. Icebreaker opened at Auckland Airport in 2010 and has since become the number one seller globally for the Icebreaker brand, outselling high profile stores in New York.

Icebreaker is operated by Kiwi Discovery who also own and manage several specialist and food and beverage stores at Auckland Airport. The prize that Kiwi Discovery will receive for the Retailer of the Year Award is $50,000 worth of marketing, research and training support.

Richard Barker, Auckland Airport’s general manager retail, says, “During 2013 Icebreaker demonstrated yet another year of exceptional customer experience and sales and brand awareness, as well as actively participating in both marketing and retail excellence initiatives with enthusiasm.”

The Retail Excellence Awards form part of Auckland Airport’s comprehensive Retail Excellence programme, participated in by the over 100 stores, cafes and bars based at the domestic and international terminals. The programme includes airport facilitated mystery shopping, customer service and sales training, co-operative marketing programmes and cultural awareness initiatives.

“The Awards are the culmination of our Retail Excellence programme and are a chance to celebrate the successful performances of airport retail businesses over the year,” says Mr Barker.

“The 2013 calendar year saw 12 of our airport retail businesses achieve sales growth over 20 per cent higher than the previous year, with many more achieving double digit sales growth. Across the busy Chinese New Year period, one retailer achieved sales growth in excess of 80 per cent when compared to the same period the year before.”

“The Retail Excellence Awards are also important as they acknowledge the pivotal role that airport retailers play in the perceptions of visitors to not only our airport, but to our city and country as well,” continues Mr Barker.
“Auckland Airport has been voted best airport in the Australia / Pacific region for five successive years and we must acknowledge the role the retailers play in helping to maintain this position.”

“As well as this, our airport retailers form an important part of the first and last impressions of Auckland and New Zealand for millions of international and domestic visitors. New Zealand is often regarded as one of the friendliest countries in the world and we cannot understate the contribution from our retailers in helping to uphold this image.”


© Scoop Media

Business Headlines | Sci-Tech Headlines


Land & Water Forum: Fourth Report On Water Management

The Land and Water Forum (LWF) today published its fourth report, outlining 60 new consensus recommendations for how New Zealand should improve its management of fresh water and calling on the Government to urgently adopt all of its recommendations from earlier reports. More>>



Welcome Home: Record High Migration Stokes 41-Year High Population Growth

New Zealand annual net migration hit a new high in October as more people arrived from than departed for Australia for the first time in more than 20 years. More>>


Citizens' Advice Bureau: Report Shows Desperate Housing Situation Throughout NZ

CAB's in-depth analysis of over 2000 client enquiries about emergency accommodation shows vulnerable families, pregnant women and children living in cars and garages, even after seeking assistance from the Ministry of Social Development and Housing New Zealand. More>>


Speaking For The Bees: Greens Call For Neonicotinoid Pesticide Ban

The National Government should ban the use of controversial pesticides called neonicotinoids after evidence has revealed that even at low doses they cause harm to bee populations, the Green Party said today. More>>


Get More From Scoop

Search Scoop  
Powered by Vodafone
NZ independent news