Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Auckland Airport celebrates retailing excellence

Auckland Airport celebrates retailing excellence

Retail businesses based at Auckland Airport have been acknowledged for their outstanding performance at the annual Auckland Airport Retail Excellence Awards.

The Awards, which are in their fourth year, are organised by Auckland Airport to recognise outstanding team players, exceptional performance and great customer service at businesses based at the airport.

Announced at a ceremony held at the Novotel Auckland Airport, the event saw 12 awards presented, with the ‘2013 Retailer of the Year’ the major award of the evening.

The winner of the 2013 Retailer of the Year Award was Icebreaker. Based at the international terminal, Icebreaker offers a range of specialist merino wool merchandise. Icebreaker opened at Auckland Airport in 2010 and has since become the number one seller globally for the Icebreaker brand, outselling high profile stores in New York.

Icebreaker is operated by Kiwi Discovery who also own and manage several specialist and food and beverage stores at Auckland Airport. The prize that Kiwi Discovery will receive for the Retailer of the Year Award is $50,000 worth of marketing, research and training support.

Richard Barker, Auckland Airport’s general manager retail, says, “During 2013 Icebreaker demonstrated yet another year of exceptional customer experience and sales and brand awareness, as well as actively participating in both marketing and retail excellence initiatives with enthusiasm.”

The Retail Excellence Awards form part of Auckland Airport’s comprehensive Retail Excellence programme, participated in by the over 100 stores, cafes and bars based at the domestic and international terminals. The programme includes airport facilitated mystery shopping, customer service and sales training, co-operative marketing programmes and cultural awareness initiatives.

“The Awards are the culmination of our Retail Excellence programme and are a chance to celebrate the successful performances of airport retail businesses over the year,” says Mr Barker.

“The 2013 calendar year saw 12 of our airport retail businesses achieve sales growth over 20 per cent higher than the previous year, with many more achieving double digit sales growth. Across the busy Chinese New Year period, one retailer achieved sales growth in excess of 80 per cent when compared to the same period the year before.”

“The Retail Excellence Awards are also important as they acknowledge the pivotal role that airport retailers play in the perceptions of visitors to not only our airport, but to our city and country as well,” continues Mr Barker.
“Auckland Airport has been voted best airport in the Australia / Pacific region for five successive years and we must acknowledge the role the retailers play in helping to maintain this position.”

“As well as this, our airport retailers form an important part of the first and last impressions of Auckland and New Zealand for millions of international and domestic visitors. New Zealand is often regarded as one of the friendliest countries in the world and we cannot understate the contribution from our retailers in helping to uphold this image.”

Ends

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Scoop Business: Wheeler Downplays Scope For ‘Large’ Rates Fall

Reserve Bank governor Graeme Wheeler says some market commentators are predicting further declines in interest rates that would only make sense for an economy in recession, although some easing is likely to be needed to maintain New Zealand’s economic growth. More>>

ALSO:

Ruataniwha Dam: Consent Conditions Could Mean Reduced Intensity

Legal advice sought by the Hawke’s Bay Regional Council on the Ruataniwha Dam consent conditions has confirmed that farmers who sign up to take water from the dam could be required to reduce the intensity of their farming operation to meet the catchment’s strict nitrogen limit. More>>

Health And Safety: Bill Now Sees Rules Relaxed For Small Businesses

Health and safety law reform sparked by the Pike River coalmine disaster has been reported back from the industrial relations select committee with weakened requirements on small businesses to appoint health and safety representatives and committees. More>>

ALSO:

Bearing Fruit: Annual Fruit Exports Hit $2 Billion For First Time

The value of fruit exported rose 20 percent (up $330 million) for the June 2015 year when compared with the year ended June 2014. Both higher prices and a greater quantity of exports (up 9.0 percent) contributed to the overall rise. More>>

ALSO:

Interest Rates: NZ Dollar Jumps After RBNZ Trims OCR

The New Zealand dollar jumped more than half a US cent after Reserve Bank governor Graeme Wheeler cut the official cash rate by a quarter-point and said the currency needs to be lower, while dropping a reference to criteria that justified intervention. More>>

ALSO:

Drones: New 'World-Class' Framework For UAVs

The rules, which come into effect on 1 August, recognise the changing environment and create a world-class framework that accommodates ongoing development while still ensuring the safety of the public, property and other airspace users. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news