Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


AA Insurance to work with new SMART repair shop


Auckland – 20 March 2014 – AA Insurance today announced that a new SMART shop would become part of its repairer network in Auckland. SMART (Small to Medium Accident Repair Technology) shops are specially designed to deliver high quality repairs within industry leading timeframes.

AA Insurance says it’s about getting customers back on the road sooner.

“This is a great initiative for customers in Auckland,” said Suzanne Wolton, Head of Customer Relations, AA Insurance. “For some repair jobs, our customers will be back on the road even sooner. Our customers will continue to go through our Customer Service Centres where the cars will be assessed. To be suitable for the SMART shop, cars must be driveable with no structural or mechanical damage. The work will be shared amongst our Quality Repairer Network, with the SMART shop being part of that mix.”
“As a result of continued growth in our market share, we are experiencing an ever-increasing volume of claims,” said Suzanne. “We needed to increase our repair capacity, and the SMART shop is a perfect fit to complement our existing suppliers, while continuing to provide high quality repairs backed with our Lifetime Repair Guarantee.”

“Our relationship with our existing quality repairers is central to our collision repair work, and this is very important to us,” said Suzanne. “We do not expect the introduction of a SMART shop into our Quality Repairer Network to have any significant impact on our existing repairers.”

The new SMART shop will be used exclusively by AA Insurance, and owned and operated by Capital SMART, an Australian based company. Capital SMART is a joint venture with the Suncorp Group.

“Suncorp Group is one of AA Insurance’s two shareholders. We want to leverage the opportunities for innovation that both our shareholders offer. However it’s important to know that AA Insurance itself has no ownership or financial interest in Capital SMART or the SMART shop,” says Suzanne.

The Auckland SMART shop is expected to open later this year.

Ends

SMART shops:
• SMART shops started in Australia and are based on the concept of getting cars with minor damage back on the road sooner.
• SMART shops were the brainchild of Australia repairer Jim Vais. A veteran repairer who started working in the industry more than two decades ago, he developed the concept after years of research and testing.
• There are currently 25 SMART shops operating in Australia, and they have been successfully running since 2007.
• To be suitable for the SMART shop, cars must be driveable with no structural or mechanical damage.
• Once a car enters the repair process workflow, it is worked on continuously through to completion. This, alongside the new painting system, creates a more efficient repair process while maintaining repair quality.

About AA Insurance
AA Insurance was launched in 1994 and is a joint venture between New Zealand Automobile Association and Vero New Zealand, which is part of the Suncorp Group.

We employ around 580 staff servicing more than 300,000 customers and manage over 500,000 motor, home and contents insurance policies.

AA Insurance was named as New Zealand’s best workplace at the 2011 Kenexa (formerly JRA) Best Workplaces Survey, winning the overall award and the large company category, and from 2008 to 2013 has consistently been a finalist.

AA Insurance was named winner of the 2013 Canstar Blue Most Satisfied Customers for Home and Contents Insurance, as well winning the award for Car Insurance for the third consecutive year.

We were also voted Most Trusted Insurer by New Zealanders in the 2011 and 2012 Insurance Providers category and the 2013 General Insurer category of the Reader’s Digest Most Trusted Brands survey, and received the 2012 and 2013 New Zealand Insurance Industry Award for Direct Insurer of the Year.

We are proud to support youth charity Blue Light as its principle corporate sponsor, as well as the Holden Cup and NRL Telstra Premiership referees during New Zealand home matches.

AA Insurance Limited has an A+ (Strong) Insurer Financial Strength Rating given by Standard and Poor’s (Australia) Pty Ltd. For further information visit www.aainsurance.co.nz.


© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Must Sell 20 Petrol Stations: Z Cleared To Buy Caltex Assets

Z Energy is allowed to buy the Caltex and Challenge! petrol station chains but must sell 19 of its retail sites and one truck-stop, the Commerce Commission has ruled in a split decision that acknowledges possible retail price coordination between fuel retailers occurs in some regions. More>>

ALSO:

Huntly: Genesis Extends Life Of Coal-Fuelled Power Station To 2022

Genesis Energy will keep its two coal and gas-fired units at Huntly Power Station operating until 2022, having previously said they'd be closed by 2018, after wringing a high price from other electricity generators who wanted to keep them as back-up. More>>

ALSO:

Dammed If You Do: Ruataniwha Irrigation Scheme Hits Farmer Uptake Targets

Enough Hawke's Bay farmers have signed up for water from the proposed Ruataniwha Water Storage Scheme for it to go ahead as long as a cornerstone institutional capital investor can be found to back it, its regional council promoter announced. More>>

ALSO:

Reserve Bank: OCR Stays At 2.25%

Reserve Bank governor Graeme Wheeler kept the official cash rate at 2.25 percent, in a decision traders had said could go either way, while predicting inflation will pick up as the slump in oil prices washes out of the data and capacity pressures start to build in the economy. More>>

ALSO:

Export Values Down: NZ Posts Biggest Annual Trade Deficit In 7 Years

New Zealand has recorded its biggest annual trade deficit since April 2009, reflecting weaker prices of agricultural commodities such as dairy products, beef and lamb, and increased imports of vehicles and machinery. More>>

ALSO:

Currency Events: NZ's New $5 Note Wins International Banknote Award

New Zealand’s new Brighter Money $5 note has been named Banknote of the Year in a prestigious international competition. The $5 note was awarded the IBNS Banknote of the Year title at the International Bank Note Society’s annual meeting. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news