Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


A Quality Customer Experience Now Achievable


Media Release


A Quality Customer Experience Now Achievable.....

A recent Bloomberg Businessweek survey revealed that “delivering a great customer experience” has become the new imperative: 80% of the companies polled rated customer experience as a top strategic objective.

For many years now small businesses especially in the service sector have struggled to develop the strategies that result in the delivery of a quality customer experience.

This has now changed due to the launch of a unique, free online customer experience development programme that comes with direct expert support www.customerexperiences.co.nz

Customer Experience Managing Director and Programme creator Chris Bell has taken his very successful 7 step development program and made it available online. Bell said that in an increasingly competitive market the development of a sustainable competitive advantage is vital if a business is going to benefit from the growth of loyal customers and the resulting recommendations.

In a recent international survey by Bain & Co it was found that eighty percent of businesses believed they were delivering a great customer experience, however only eight percent of customers agreed.

The difficultly up until now has not been the lack of motivation it’s been the affordability for SMEs. This has now changed.
One of the uniqueness’s of the program is the understanding that every business is different and as a result are starting their customer experience development journey from different points and in many cases with very different challenges. Bell was adamant that he wanted businesses to have direct access to advice and support as they worked through the programme and has included Skype and email as contact options

Bell said that he wanted to make this programme as easy as possible to work through so that business gained maximum value as a result. He also makes the point that this is a continually improving strategy so once a business has their customer experience in place, that is just the start. The question then is “how can we add even greater customer value”?

Profit and growth are stimulated primarily by employee and customer loyalty. Loyalty is a direct result of exceeding customer’s expectations. Exceeding customer’s expectations is largely achieved by the value of service provided to customers.
Value is created by your engaged, loyal, creative and productive people.

End

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Must Sell 20 Petrol Stations: Z Cleared To Buy Caltex Assets

Z Energy is allowed to buy the Caltex and Challenge! petrol station chains but must sell 19 of its retail sites and one truck-stop, the Commerce Commission has ruled in a split decision that acknowledges possible retail price coordination between fuel retailers occurs in some regions. More>>

ALSO:

Huntly: Genesis Extends Life Of Coal-Fuelled Power Station To 2022

Genesis Energy will keep its two coal and gas-fired units at Huntly Power Station operating until 2022, having previously said they'd be closed by 2018, after wringing a high price from other electricity generators who wanted to keep them as back-up. More>>

ALSO:

Dammed If You Do: Ruataniwha Irrigation Scheme Hits Farmer Uptake Targets

Enough Hawke's Bay farmers have signed up for water from the proposed Ruataniwha Water Storage Scheme for it to go ahead as long as a cornerstone institutional capital investor can be found to back it, its regional council promoter announced. More>>

ALSO:

Reserve Bank: OCR Stays At 2.25%

Reserve Bank governor Graeme Wheeler kept the official cash rate at 2.25 percent, in a decision traders had said could go either way, while predicting inflation will pick up as the slump in oil prices washes out of the data and capacity pressures start to build in the economy. More>>

ALSO:

Export Values Down: NZ Posts Biggest Annual Trade Deficit In 7 Years

New Zealand has recorded its biggest annual trade deficit since April 2009, reflecting weaker prices of agricultural commodities such as dairy products, beef and lamb, and increased imports of vehicles and machinery. More>>

ALSO:

Currency Events: NZ's New $5 Note Wins International Banknote Award

New Zealand’s new Brighter Money $5 note has been named Banknote of the Year in a prestigious international competition. The $5 note was awarded the IBNS Banknote of the Year title at the International Bank Note Society’s annual meeting. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news