Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


A Quality Customer Experience Now Achievable


Media Release


A Quality Customer Experience Now Achievable.....

A recent Bloomberg Businessweek survey revealed that “delivering a great customer experience” has become the new imperative: 80% of the companies polled rated customer experience as a top strategic objective.

For many years now small businesses especially in the service sector have struggled to develop the strategies that result in the delivery of a quality customer experience.

This has now changed due to the launch of a unique, free online customer experience development programme that comes with direct expert support www.customerexperiences.co.nz

Customer Experience Managing Director and Programme creator Chris Bell has taken his very successful 7 step development program and made it available online. Bell said that in an increasingly competitive market the development of a sustainable competitive advantage is vital if a business is going to benefit from the growth of loyal customers and the resulting recommendations.

In a recent international survey by Bain & Co it was found that eighty percent of businesses believed they were delivering a great customer experience, however only eight percent of customers agreed.

The difficultly up until now has not been the lack of motivation it’s been the affordability for SMEs. This has now changed.
One of the uniqueness’s of the program is the understanding that every business is different and as a result are starting their customer experience development journey from different points and in many cases with very different challenges. Bell was adamant that he wanted businesses to have direct access to advice and support as they worked through the programme and has included Skype and email as contact options

Bell said that he wanted to make this programme as easy as possible to work through so that business gained maximum value as a result. He also makes the point that this is a continually improving strategy so once a business has their customer experience in place, that is just the start. The question then is “how can we add even greater customer value”?

Profit and growth are stimulated primarily by employee and customer loyalty. Loyalty is a direct result of exceeding customer’s expectations. Exceeding customer’s expectations is largely achieved by the value of service provided to customers.
Value is created by your engaged, loyal, creative and productive people.

End

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Tourism: China Southern Airlines To Fly To Christchurch

China Southern Airlines, in partnership with Christchurch Airport and the South Island tourism industry, has announced today it will begin flying directly between Guangzhou, Mainland China and the South Island. More>>

ALSO:

Dodgy: Truck Shops Come Under Scrutiny

Mobile traders, or truck shops, target poorer communities, particularly in Auckland, with non-compliant contracts, steep prices and often lower-quality goods than can be bought at ordinary shops, a Commerce Commission investigation has found. More>>

ALSO:

Auckland Transport: Government, Council Agree On Funding Approach

The government and Auckland Council have reached a detente over transport funding, establishing a one-year, collaborative timetable for decisions on funding for the city's transport infrastructure growth in the next 30 years after the government refused to fund the $2 billion of short and medium-term plans outlined in Auckland's draft Unitary Plan. More>>

ALSO:

Bullish On China Shock: Slumping Equities, Commodities May Continue, But Not A GFC

The biggest selloff in stock markets in at least four years, slumping commodity prices and a surge in Wall Street's fear gauge don't mean the world economy is heading for another global financial crisis, fund managers say. More>>

ALSO:

Real Estate: Investors Driving Up Auckland Housing Risk - RBNZ

The growing presence of investors in Auckland's property market is increasing the risks, and is likely to both amplify the housing cycle and worsen the potential damage from a downturn both to the financial system and the broader economy, said Reserve Bank deputy governor Grant Spencer. More>>

ALSO:

Annual Record: Overseas Visitors Hit 3 Million Milestone

Visitor arrivals to New Zealand surpassed 3 million for the first time in the July 2015 year, Statistics New Zealand said today. The record-breaking 3,002,982 visitors this year was 7 percent higher than the July 2014 year. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news