Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Trustpower Urges Aucklanders to ‘Get It Together’

Trustpower Urges Aucklanders to ‘Get It Together’

From today (06 April 14) the multi-service provider Trustpower is urging Aucklanders to get better value on their Ultra-Fast Broadband, Phone, Gas and Electricity by having it supplied, all on one account, as the company launches its unique multi-service offering in Auckland.

The almost one hundred year old Trustpower is the only company in New Zealand that can provide this new multi-service to customers and has the proven track record to do so. Trustpower currently supplies over 220,000 residential and business customers (combined) all or a mixture of these four major utilities, as the company introduced its Telco (phone and broadband) service eight years ago (and now supplies over 50,000 services) and its Gas (reticulated gas and LPG) service last year.

As demand has been building from customers wanting the simplicity of dealing with one bill and one company on key household utilities, Trustpower is now entering the Auckland (and Hamilton and later this year Wellington) market to offer (residential and business) customers for the first time, the ability to ‘pick n mix’ what services they want; be it single, dual or bundled.

“Naturally it is better to have more services with Trustpower – as with our bundle discounts the more you have with us, the more you will save. When a customer switches to us or switches more of their utilities to us, we equally invest in them, so they stick with us by absolute choice” says Carolyn Schofield, Marketing Communications & Program Manager at Trustpower.

Ms Schofield continues “For example, when it comes to electricity and gas we are offering up to $200 of join-up gifts and a genuine two-year ‘price freeze’ for both; ‘genuine’ because that’s on both unit and fixed charges. And when it comes to telephone and broadband we can offer free phone calls to your favourite landline number; no upfront installation charges for UFB and a free high-speed wireless modem; to data rollover and no data cap UFB and DSL plans.”

To earn this customer choice however, is not just a discount game, as Ms Schofield explains:

“At Trustpower we really standby our ‘Better Together’ ethos, so beyond offering services together on the one bill and better savings by doing so, we also know that if we look after our customers we will ultimately look after our business. For close to 100 years, our customers have been at the core of our business and we know that customer care is not only achieved by offering value with discounts, anyone can do that. Instead, it’s about offering unbeatable value in the form of exceptional service. Our customer services have a ‘We touch it, we own it’ philosophy so they are there, when needed, and are answerable to each and every customer.”

“For starters, we pick up the phone and we respond to all our customers’ needs at our call centres, which are all NZ based. Our call centre staff members are highly trained to handle enquiries across the Trustpower multi-service spectrum and we also have a dedicated technical Telco team at our Oamaru Centre. And if a customer still isn’t happy our CEO is literally at the end of the corridor of our Tauranga based call centre! As a result we really are about providing customers a genuine presence so they can trust in our service, as well as giving them the power to pick and choose the services they need for their household or business,” says Ms Schofield.

For example, the Trustpower Ultra-Fast Broadband plans are some of the most competitive in the market for customers with no data cap plans from $99. If customers sign up for electricity and gas they will also get an additional 5% discount on phone and internet charges, including toll calls, as well as a 5% discount on gas and electricity unit charges.

“At present we deliver UFB to more than 2,000 customers (9% of UFB services in NZ). But with our dedication to service and our strong Telco expertise now being recognised (Trustpower was recently awarded the ‘Roy Morgan Home Phone Provider of the Year’ 2013) we look forward to our share of the market growing substantially, as more and more customers choose to stick with us, and we both reap the benefits of a ‘better together’ relationship.” concludes Ms Schofield.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Sky City : Auckland Convention Centre Cost Jumps By A Fifth

SkyCity Entertainment Group, the casino and hotel operator, is in talks with the government on how to fund the increased cost of as much as $130 million to build an international convention centre in downtown Auckland, with further gambling concessions ruled out. The Auckland-based company has increased its estimate to build the centre to between $470 million and $530 million as the construction boom across the country drives up building costs and design changes add to the bill.
More>>

ALSO:

RMTU: Mediation Between Lyttelton Port And Union Fails

The Rail and Maritime Union (RMTU) has opted to continue its overtime ban indefinitely after mediation with the Lyttelton Port of Christchurch (LPC) failed to progress collective bargaining. More>>

Earlier:

Science Policy: Callaghan, NSC Funding Knocked In Submissions

Callaghan Innovation, which was last year allocated a budget of $566 million over four years to dish out research and development grants, and the National Science Challenges attracted criticism in submissions on the government’s draft national statement of science investment, with science funding largely seen as too fragmented. More>>

ALSO:

Scoop Business: Spark, Voda And Telstra To Lay New Trans-Tasman Cable

Spark New Zealand and Vodafone, New Zealand’s two dominant telecommunications providers, in partnership with Australian provider Telstra, will spend US$70 million building a trans-Tasman submarine cable to bolster broadband traffic between the neighbouring countries and the rest of the world. More>>

ALSO:

More:

Statistics: Current Account Deficit Widens

New Zealand's annual current account deficit was $6.1 billion (2.6 percent of GDP) for the year ended September 2014. This compares with a deficit of $5.8 billion (2.5 percent of GDP) for the year ended June 2014. More>>

ALSO:

Still In The Red: NZ Govt Shunts Out Surplus To 2016

The New Zealand government has pushed out its targeted return to surplus for a year as falling dairy prices and a low inflation environment has kept a lid on its rising tax take, but is still dangling a possible tax cut in 2017, the next election year and promising to try and achieve the surplus pledge on which it campaigned for election in September. More>>

ALSO:

Job Insecurity: Time For Jobs That Count In The Meat Industry

“Meat Workers face it all”, says Graham Cooke, Meat Workers Union National Secretary. “Seasonal work, dangerous jobs, casual and zero hours contracts, and increasing pressure on workers to join non-union individual agreements. More>>

ALSO:

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news