Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Telecom New Zealand Selects Zuora As Billing Vendor

Telecom New Zealand Selects Zuora As Billing Vendor for New Innovation Ventures Business

Big Pipe Broadband Business Goes Live on Zuora E-Commerce Subscription Platform

Sydney, 9 April 2014 – Zuora, the global leader in subscription commerce and billing, has announced that Telecom New Zealand has chosen its subscription e-commerce platform to support the roll out of its mass consumer Big Pipe broadband service.

Big Pipe, one of Telecom New Zealand’s first Telecom Digital Ventures incubator businesses, aims to bring uncapped and no-frills broadband Internet access services to the New Zealand consumer market. Zuora will provide the organisation with robust automated billing and a scalable platform to support growth and flexibility in pricing and packaging, collection and accounting of recurring revenue.

Zuora was chosen for its leading-edge technology with a proven track record in the telecom industry in creating a simple e-commerce experience, automated billing and payments, and integration with existing back end accounting systems. At the same time, Zuora will enable Big Pipe to rapidly scale as its businesses and customer volumes grow. Importantly, the cloud-based service also enables the organisation to manage all billing transactions within New Zealand.

Thomas Salmen, Telecom Digital Ventures' Chief Technology Officer, says, “Uncapped, no-frills broadband is one of the fastest growing segments in New Zealand. And Big Pipe is our anchor business for Zuora. We knew we needed a platform that was agile, that could automate our back-end processes, and be up and running quickly in order to fast track market acceleration for the Big Pipe business. Legacy platforms are simply not agile enough to support fast-growing businesses which require rapid deployment and seamless billing scalability. The solution took just 45 days to deploy and integrates with our internal CRM solution.”

For Big Pipe specifically, the consumer sign-up process has been deliberately made as simple as possible. Big Pipe users Zuora’s flexible product catalogue packaging and pricing capability to initially offer three different levels of consumer broadband Internet services to its customers all of which offer unlimited data usage.

As soon as a consumer clicks on their preferred plan, the Zuora platform takes over, gathering contact and billing information from the consumer. On completion, customer subscription information is passed to Big Pipe staff for back end processing. The first invoice is automatically generated by Zuora as soon as the customer's service is up and running. This is precisely the level of automation Big Pipe needed in order to capitalise on high consumer expectations for a great broadband service.

In addition, the Zuora subscription business platform allows Big Pipe to measure and review metrics critical to businesses with recurring revenue business models. It also provides insight providing up-to-the minute information on customer growth, revenue, collection, churn and financial reporting.

Greg Cullen, Vice President ANZ Sales, Zuora, said, ”Within the telecom sector, the shift to the Subscription Economy is opening up all sorts of growth opportunities for network carriers worldwide. At it’s core, Zuora is focused on enabling companies to transform their businesses. In fact, some of the most highly respected telcos in the world are using Zuora to support innovation. Telecom New Zealand is no different and exemplifies the possibilities of today’s subscription economy in driving mass business transformation.”

Telecom Digital Ventures is a business unit formed in early 2013 to look at new technologies and the new consumer needs and business opportunities that these will create. It is a dedicated growth business unit with a view to provide over-the-top services to consumers. Big Pipe is the first Telecom Digital Ventures business to go live on Zuora, however the organisation is expecting to roll out several new services over the next few years, many of which will be subscription services.

“I’m confident Zuora will continue help us drive business transformation in line with our strategy to continually innovate and as each new business is launched on the Zuora platform, adds Salmen.
.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Half Empty: Fonterra's 2017 Opening Forecast Below Expectations

Fonterra Cooperative Group raised its forecast farmgate milk payout for next season by less than expected as the world's largest dairy exporter predicts lower prices will crimp production and supply will pick up. The New Zealand dollar fell. More>>

ALSO:

Pest Control: Mouse Blitz Team Leaves For Antipodes

The Million Dollar Mouse project to rid Antipodes Island of mice is underway with the departure of a rodent eradication team to the remote nature reserve and World Heritage Area. More>>

Gongs Got: Canon Media Awards & NZ Radio Awards Happen

Radio NZ: RNZ website The Wireless, which is co-funded by NZ On Air, was named best website, while Toby Manhire and Toby Morris won the best opinion general writing section for their weekly column on rnz.co.nz and Tess McClure won the best junior feature writer section. More>>

ALSO:

Pre-Budget: Debt Focus Risks Losing Opportunity To Stoke Economy

The Treasury is likely to upgrade its forecasts for economic growth in Budget 2016 next week but Finance Minister Bill English has already signalled that more of his focus is on debt repayment than on fiscal stimulus or tax cuts... More>>

ALSO:

Fulton Hogan's Heroes: Managing Director Nick Miller Resigns

Fulton Hogan managing director Nick Miller will leave the privately owned construction company after seven years in charge. The Dunedin-based company has kicked off a search for a replacement, and Miller will stay on at the helm until March next year, or until a successor has been appointed and a transition period completed. More>>

ALSO:

Gordon Campbell: On Electricity, Executions, And Bob Dylan

The Electricity Authority has unveiled the final version of its pricing plan for electricity transmission. This will change the way transmission prices (which comprise about 10% of the average power bill) are computed, and will add hundreds of dollars a year to power bills for many ordinary consumers. More>>

ALSO:

Half Empty: Fonterra NZ, Australia Milk Collection Drops In Season

Fonterra Cooperative Group says milk collection is down in New Zealand and Australia, its two largest markets, in the first 11 months of the season during a period of weak dairy prices. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news