Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Celebrating Top People from TOP SHOP

Celebrating Top People from TOP SHOP

New Zealand’s most recognised and prestigious retail business awards, the TOP SHOP Retail Excellence Awards, has a new category to celebrate the many rising star employees within our world-class retail businesses.

The ServiceIQ Retail Professional Award gives businesses across New Zealand the opportunity to nominate their stand-out staff for recognition at both the regional and national levels. Retail is a major employer and contributor to the economy. It’s also a cornerstone to success in other sectors, especially tourism. Both Kiwis and visitors have myriad interactions with our shops and the people who work in them, and each of those touch-points adds to the overall impression that’s left.

“Customers expect great instore, online, and after-sales experiences,” notes John Albertson, ServiceIQ board member and retail expert. “Service is the thing that customers are most likely to complain about, but it can also be the thing that makes someone’s day. Those positive moments should be celebrated, and that’s what this new award is all about.”

The ServiceIQ Retail Professional Award recognises rising retail stars – people who show sales and service skills that make them stand out from the crowd. It is open to people of any age who have been working in retail for four years or less and have, or are studying towards a National Certificate in Retail. Regional and national winners, and their employers, will be recognised.

John Albertson says that retail is a highly competitive sector, with many challenges, but that New Zealand does it as well as anywhere. “Staff training is an area where you can create a point of difference. There are only two people in a transaction: the retail professional and the customer, so you’ve got to get that relationship absolutely right.

“Well trained staff make the shopping experience. If you’re thinking of going into a store, the most important purchase is the one you make the second time or third time or the fourth time. It’s the repeat business that counts. So if you’ve got really good staff, then that’s going to encourage people to come back because the experience has been great.”

ServiceIQ CEO Dean Minchington agrees that retail success depends upon people. “Customers control your business. They choose where to spend money and choose what they tell other people about the experience, good or bad. Price is always important, but value is the experience, and that’s where customer service shines. A business owner who sees through their customers’ eyes will know that the key to winning service and sales is good people, properly trained.

“The 11 service sectors that ServiceIQ works with contribute around $27 billion to GDP. They also account for around 20% of employment, with almost 363,000 full time equivalent jobs, and retail is a large part of that. It’s important that retail staff are encouraged in their careers, and that’s why we’ve created the ServiceIQ Retail Professional Award as part of the 2014 TOP SHOP Retail Excellence Awards recognition programme.”

Anyone who has been working in retail for four years or less and has, or is studying towards, a National Certificate in Retail is eligible for nomination, and it is free to enter this category. The online form and more information are atwww.ServiceIQ.org.nz. Information on the TOP SHOP Retail Excellence Awards can be found at www.topshop.org.nz.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Finance: Major Campaign To End "Gross Overtaxation Of Savings"

The campaign – which includes a special web site through which New Zealanders can e-mail their own and other MPs and party leaders – is backed by Age Concern, Consumer NZ, the Financial Services Council and the Taxpayers’ Union. More>>

ALSO:

Scoop Business: Leighton-Led WGP To Build, Manage Transmission Gully

The Wellington Gateway Partnership, led by a unit of ASX-listed Leighton Holdings, has won the $1 billion contract to build the Transmission Gully road north of Wellington. More>>

ALSO:

Gareth Morgan: The Government’s Fresh Water Policy – Revisited

Fresh water quality is the latest area to be in the sights of Gareth Morgan and his research organisation The Morgan Foundation... They found that the fresh water policy was a bit murkier than the Environment Minister let on. More>>

ALSO:

Interest Rates: RBNZ Hikes OCR To 3.5%, ‘Period Of Assessment’ Now Needed

Reserve Bank governor Graeme Wheeler raised the official cash rate as expected, while signalling a pause in rate hikes to assess the impact of moves so far this year. The kiwi dollar sank after Wheeler said its strength was “unjustified” and that the currency could have “a significant fall.” More>>

ALSO:

Fonterra: Canpac Site 'Resize' To Focus More On Paediatrics

Fonterra is looking at realigning its packing operations at Canpac, in the Waikato, to focus more on paediatric nutritionals... The proposed changes could mean around 110 roles may not be required at the site which currently employs 330. More>>

ALSO:

Scoop Business: Postie Plus Brand Gets 2nd Chance With Well-Funded Pepkor

The Postie Plus brand is getting a new lease of life after South Africa’s Pepkor bought the failed retailer’s assets out of administration and said it will use its purchasing power to reduce costs of stock and fatten margins. More>>

ALSO:

Get More From Scoop

 
 
Computer Power Plus

Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news