Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Telecom Update on Service Issues

Telecom Update on Service Issues - 5.20pm

Telecom has now resolved a hardware failure and our call centres, website and other online customer support are now available. Telecom apologises to all those customers who have been affected in any way by today’s problems.

During today’s outage, calling, text, mobile data and most broadband services have continued as normal.

Earlier today Telecom experienced a significant hardware fault with a vital piece of equipment in our Auckland central data centre. This fault meant that Telecom’s customer support channels – such as call centres, website, and other online services - were down for most of the day. Services were restored progressively from early to mid-afternoon.

The fault also limited internet access for some corporate customers. Some home broadband customers, whose network settings mean they also rely on the faulty piece of equipment to access the internet, may also have noticed their access to some internet sites was intermittent over the day.

Unfortunately, the fault coincided with upgrade work that Telecom carried out over the weekend on its prepaid mobile network. This planned work meant that prepaid customers have been temporarily unable to access some Telecom services, such as the ability to top up their phone credit. That work was due to end this morning, but Telecom had to delay bringing these services back on when the equipment fault occurred.

Telecom now intends to complete the upgrade work on the prepaid mobile system overnight tonight. Telecom assures prepaid customers who are due to top up that they can continue to use texts, call minutes and data as they usually would despite the upgrade issue.

Telecom has rostered extra call centre staff on this evening to assist with any backlog in customer support needs.

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Bad Day For Rope: Donaghys Job Losses Another Blow To Dunedin

The loss of 30 jobs from Donaghys rope and twine factory is yet another blow to the people and economy of Dunedin, says Dunedin South Labour MP Clare Curran. More>>

ALSO:

Oil: 2014 New Zealand Petroleum Summit

Simon Bridges: Our abundance of energy and minerals resources provides us with unique opportunities to build the New Zealand economy.

Over the past three years the Government has made significant changes to how the sector is regulated. More>>

ALSO:

WWF Report: Solutions In Reach; World Biodiversity Suffers Major Decline

Global wildlife populations have declined by more than half in just 40 years as measured in WWF's Living Planet Report 2014. Wildlife's continued decline highlights the need for sustainable solutions to heal the planet... More>>

ALSO:

Scoop Business: NZ Dollar Catches Breath After "Goldilocks" Slump

The New Zealand dollar edged up following its dramatic slump yesterday after the Reserve Bank confirmed speculation it intervened in the currency market last month and PM John Key suggested a “Goldilocks” level far lower than at present. More>>

ALSO:

Biosecurity: Kiwifruit Claim To Hold Officials Accountable For Psa

Kiwifruit growers have joined forces to hold Biosecurity NZ accountable in the courts for its negligence in allowing 2010’s Psa outbreak that devastated New Zealand’s kiwifruit industry and exports. Foundation claimants representing well ... More>>

ALSO:

Poison: Anglers Advised Not To Eat Trout In 1080 Areas

With the fishing season opening in just a few days (1 October 2014), anglers are being warned by the Department of Conservation(DOC) not to eat trout from pristine backcountry waters and their downstream catchments, where the department is conducting 1080 poisoning operations. More>>.

ALSO:

Get More From Scoop

 
 
Computer Power Plus

Standards New Zealand

Standards New Zealand

Mosh Social Media
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news