Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Mobile competition – better analysis shows problems remain

Media Release

21 May 2014

Mobile competition – better analysis shows problems remain

Today’s Commerce Commission announcement that mobile competition is not delivering for business and on account customers dispels the myth that New Zealand’s mobile market is competitive – and now it’s time to find out why.

2degrees Chief Executive Stewart Sherriff says the Annual Telecommunications Monitoring Report reveals there are three distinct mobile markets – prepay, on account and business – painting a distinctly different view of competition than previous reports.

“New Zealand’s highest spending mobile users deserved this. The Commission has acknowledged its past approach of looking at an operator’s share of total connections can be ‘misleading’. It’s now time for an in-depth look into switching barriers so we can see why customers who want to move, don’t,” says Mr Sherriff.

The Monitoring Report shows that competition in prepay has been vigorous, but on account or business customers have not switched providers.

Mr Sherriff says today’s findings show there is still work to be done to ensure long-term competition benefits all mobile users.

“2degrees has been actively competing for on account and business customers for more than two years, rolling out a national network and opening 49 retail stores. Despite this, we continue to hear from mobile users who are frustrated that they cannot take up a deal from 2degrees, even in situations where we can save them 20% or more on their monthly bill.”

Mr Sherriff says the reasons vary, but a common area of complaint is the finer detail of contract terms, which customers are confronted with when they call their provider to say they are leaving for 2degrees. In some cases even finding out those details can be a challenge.

“We look forward to the Commission taking the next step to look into these issues so the incredible value 2degrees has brought to prepay customers is extended to all mobile markets.”

“In the meantime, today’s report will be an important input for policymakers as they prepare for the upcoming Telecommunications Act Review,” he says.

ENDS


© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

What Winter? Temperature Records Set For June 20-22

The days around the winter soltice produced a number of notably warm tempertaures. More>>

Conservation Deal: New Kākāpō Recovery Partnership Welcomed

Conservation Minister Maggie Barry says the new kakapo recovery partnership between DOC and Meridian Energy is great news for efforts to save one of New Zealand’s most beloved birds. More>>

ALSO:

Tech Sector Report: Joyce Warns Asian Tech Investors View NZ As Hobbits And Food

Speaking in Wellington at the launch of a report showcasing the value of the technology sector to the New Zealand economy, Joyce said more had to be done to tell the country's technology stories overseas. More>>

ALSO:

Mediaglommeration: APN Gets OIO Approval For Demerger Plan

APN News & Media has received Overseas Investment Office approval for its plan to split out its NZME unit ahead of a potential merger with rival Fairfax Media's New Zealand operations. More>>

New Paper: Ninety-Day Trial Period Has No Impact On Firms' Hiring

The introduction of a 90-day trial period has had no impact on hiring by New Zealand companies although they are now in widespread use, according to researchers at Motu Economic and Public Policy Research. More>>

ALSO:

Corrections: Serco Exits Equity Stake, Remains As Operator

Serco has sold its equity stake in the company that holds the contract to design, build and run Wiri Prison in South Auckland but continues as sub-contractor to operate the facility. More>>

GDP: NZ Economy Grows Faster-Than-Forecast 0.7%

New Zealand's economy grew at a faster pace than expected in the first quarter of 2016 as construction expanded at the quickest rate in two years. The kiwi dollar jumped after the data was released. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news