NZ Transport Agency Enterprise Search Improves Productivity
NZ Transport Agency’s Enterprise Search Improves Productivity & Public Access to Information
The NZ Transport Agency is delivering productivity improvements and better public access to information as a result of deploying Syl Search, a semantic enterprise search solution developed by Wellington-based software company Syl Semantics (Syl).
The Transport Agency places a high value on information, to keep the organisation running smoothly, interact with partners and deliver service to the public.
Through a government tender issued in 2012, the Transport Agency and the Ministry of Transport selected Syl Search from Syl to provide an enterprise-wide search function to users at both agencies. Syl Search was integrated with a number of content sources, providing quick and easy access to a wide range of information.
Syl Search was rolled out on-time and on-budget providing users with streamlined access to multiple content sources, and providing customers and partners with a much-improved search function on transport sector websites. The project is now known as ‘OneSearch’ and is considered a huge success by the project’s steering group and Transport Agency executive.
The Transport Agency know that Syl Search is making a real difference to their organisation. As part of an ongoing workplace survey, people were asked to rate how well they trusted Transport Agency information and whether the Syl Search solution had made information easier to find. The results spoke for themselves, clearly demonstrating that people had adopted the solution easily, were finding relevant information quickly and accurately, and had a higher level of trust in the Transport Agency’s information and systems.
Head of Information at the Transport Agency, Tracy Parsons explains that the sector agencies were looking for a strategic partnership from the outset, with a partner that would invest and be flexible throughout the contract term and beyond. Tracy was impressed with Syl’s in-depth knowledge of enterprise search and how easy it was to engage with the team.
Tracy Parsons says, “Syl just get enterprise search. It isn’t internet search; it needs to be more precise.”
Syl’s Managing Director Sean Wilson said, “Syl Search delivered tangible benefits to the Transport Agency. It enabled improved employee productivity, better service to the public and partners, and a reduction in calls to the Transport Agency contact centre. Encouragingly, the Transport Agency’s positive experience has led to other public and private sector organisations looking at how to use Syl Search to deliver similar benefits.”
Syl Semantics is part of a privately owned Wellington-based software company Syl Research Limited. Syl offers market-leading Enterprise Search and Information Management solutions. Syl’s proprietary, semantic (meaning and context aware) technology platform delivers solutions that are used by a growing number of government and enterprise customers, with interest increasing locally and offshore. Syl provides its clients with solutions that work in their own, unique business environment, enabling them to benefit from increased productivity, improved customer service and greater control over ICT expenditure.