Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Pharmacies providing a high standard of service

Pharmacies providing a high standard of service


Customer satisfaction survey shows pharmacies are providing a professional and high standard of service


Pharmacies in New Zealand are providing a professional and high standard of service, according to 95% of patients who completed a customer satisfaction survey earlier this year and rated the service they received between 7 and 10 (out of 10).


The survey, run by Nielsen, decided the outcome of the 2014 Community Pharmacy of the Year award, which the Pharmacy Guild of New Zealand (the Guild) and Pharmaceutical Services Limited (PSL) are proud to sponsor.


Participating in the survey were 132 pharmacies from around New Zealand, with 6620 patient surveys completed.


Guild Chief Executive, Lee Hohaia says “The results of the survey reflect positively on community pharmacy and demonstrate the first-rate care our members are delivering to their communities.


“This type of customer satisfaction survey provides valuable insight into how patients perceive and value the accessible and affordable health care service that community pharmacy offers.


“The survey results reinforced our belief that community pharmacists are the health professional seen most often, with 30% of respondents visiting their pharmacy between 5 and 10 times in the last 12 months, and 56% visiting more than 10 times.”


Customer responses showed 80% of respondents strongly agreed (9 or 10 out of 10) that their pharmacist is knowledgeable about different types of medicine. 79% strongly agreed that it’s easy to ask the pharmacist questions about their medicine and 75% strongly agreed that the pharmacist helps them to understand how and when to take their medicine.


When asked “How likely is it that you would recommend this pharmacy to a family member, friend or colleague?” 82% are extremely likely to recommend (9 or 10 out of 10).


Mrs Hohaia says “It is extremely rewarding to see such positive results and we are now more aware of what services need to be developed to meet patients’ needs.”


Respondents were also asked what services they thought the Government should pay for via community pharmacy. 54% thought assessing the risk of a heart attack or stroke should be a government funded pharmacy service, with diabetes management coming in at 48% and healthy eating and lifestyle advice at 47%.


ENDS


© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

SOE Results: TVNZ Lifts Annual Profit 25% On Flat Ad Revenue, Quits Igloo

Television New Zealand, the state-owned broadcaster, lifted annual profit 25 percent, ahead of forecast and despite a dip in advertising revenue, while quitting its stake in the pay-TV Igloo joint venture with Sky Network Television. More>>

ALSO:

Insurers Up For More Payouts: Chch Property Investor Wins Policy Appeal In Supreme Court

Ridgecrest NZ, a property investor, has won an appeal in the Supreme Court over insurance cover provided by IAG New Zealand for a Christchurch building damaged in four successive earthquakes. More>>

ALSO:

Other Cases:

Royal Society: Review Finds Community Water Fluoridation Safe And Effective

A review of the scientific evidence for and against the efficacy and safety of fluoridation of public water supplies has found that the levels of fluoridation used in New Zealand create no health risks and provide protection against tooth decay. More>>

ALSO:

Scoop Business: Croxley Calls Time On NZ Production In Face Of Cheap Imports

Croxley Stationery, whose stationery brands include Olympic, Warwick and Collins, plans to cease manufacturing in New Zealand because it has struggled to compete with lower-cost imports in a market where the printed word is giving way to electronic communications. More>>

ALSO:

Prefu Roundup: Forecasts Revised, Surplus Intact

The National government heads into the election with its Budget surplus target broadly intact, delivering a set of economic and fiscal forecasts marginally revised from May to reflect weaker commodity prices and a lower tax take. More>>

ALSO:

Convention Centre: Major New SkyCity Hotel And Laneway For Auckland

Today SKYCITY Entertainment Group Limited revealed plans to build a new hotel and pedestrian laneway of bars, restaurants and boutique shopping on land it owns in the Nelson and Hobson Streets block, expanding the SKYCITY Entertainment Precinct. More>>

ALSO:

Get More From Scoop

 
 
Computer Power Plus

Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news