Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Pharmacies providing a high standard of service

Pharmacies providing a high standard of service


Customer satisfaction survey shows pharmacies are providing a professional and high standard of service


Pharmacies in New Zealand are providing a professional and high standard of service, according to 95% of patients who completed a customer satisfaction survey earlier this year and rated the service they received between 7 and 10 (out of 10).


The survey, run by Nielsen, decided the outcome of the 2014 Community Pharmacy of the Year award, which the Pharmacy Guild of New Zealand (the Guild) and Pharmaceutical Services Limited (PSL) are proud to sponsor.


Participating in the survey were 132 pharmacies from around New Zealand, with 6620 patient surveys completed.


Guild Chief Executive, Lee Hohaia says “The results of the survey reflect positively on community pharmacy and demonstrate the first-rate care our members are delivering to their communities.


“This type of customer satisfaction survey provides valuable insight into how patients perceive and value the accessible and affordable health care service that community pharmacy offers.


“The survey results reinforced our belief that community pharmacists are the health professional seen most often, with 30% of respondents visiting their pharmacy between 5 and 10 times in the last 12 months, and 56% visiting more than 10 times.”


Customer responses showed 80% of respondents strongly agreed (9 or 10 out of 10) that their pharmacist is knowledgeable about different types of medicine. 79% strongly agreed that it’s easy to ask the pharmacist questions about their medicine and 75% strongly agreed that the pharmacist helps them to understand how and when to take their medicine.


When asked “How likely is it that you would recommend this pharmacy to a family member, friend or colleague?” 82% are extremely likely to recommend (9 or 10 out of 10).


Mrs Hohaia says “It is extremely rewarding to see such positive results and we are now more aware of what services need to be developed to meet patients’ needs.”


Respondents were also asked what services they thought the Government should pay for via community pharmacy. 54% thought assessing the risk of a heart attack or stroke should be a government funded pharmacy service, with diabetes management coming in at 48% and healthy eating and lifestyle advice at 47%.


ENDS


© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Strike: Lyttelton Port Workers Vote To Escalate Dispute

Members of the Rail and Maritime Transport Union (RMTU) at Lyttelton Port today voted to escalate their industrial action. Around 200 RMTU members have been operating an overtime ban since 17 December and today they endorsed a series of full withdrawals of labour at the port. More>>

ALSO:

Scoop Business: NZ Dollar Falls To 3-Year Low As Investors Favour Greenback

The New Zealand dollar fell to its lowest in more than three years as investors sold euro and bought US dollars, weakening other currencies against the greenback. More>>

ALSO:

Scoop Business: NZ Govt Operating Deficit Smaller Than Expected

The New Zealand’s government’s operating deficit was smaller than expected in the first five months of the financial year as a clampdown on expenditure managed to offset a shortfall in the tax-take from last month’s forecast. More>>

ALSO:

0.8 Percent Annually:
NZ Inflation Falls Below RBNZ's Target

New Zealand's annual pace of inflation slowed to below the Reserve Bank's target band in the final three months of the year, giving governor Graeme Wheeler more room to keep the benchmark interest rate lower for longer.More>>

ALSO:

NASA, NOAA: Find 2014 Warmest Year In Modern Record

Since 1880, Earth’s average surface temperature has warmed by about 1.4 degrees Fahrenheit (0.8 degrees Celsius), a trend that is largely driven by the increase in carbon dioxide and other human emissions into the planet’s atmosphere. The majority of that warming has occurred in the past three decades. More>>

ALSO:

Scoop Business: New Zealand’s Reserve Bank Named Central Bank Of The Year

The Reserve Bank of New Zealand’s efforts to stifle house price inflation by using new policy tools has seen the institution named Central Bank of the year by Central Banking Publications, a publisher specialising in global central banking practice. More>>

ALSO:

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news