Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Pharmacies providing a high standard of service

Pharmacies providing a high standard of service


Customer satisfaction survey shows pharmacies are providing a professional and high standard of service


Pharmacies in New Zealand are providing a professional and high standard of service, according to 95% of patients who completed a customer satisfaction survey earlier this year and rated the service they received between 7 and 10 (out of 10).


The survey, run by Nielsen, decided the outcome of the 2014 Community Pharmacy of the Year award, which the Pharmacy Guild of New Zealand (the Guild) and Pharmaceutical Services Limited (PSL) are proud to sponsor.


Participating in the survey were 132 pharmacies from around New Zealand, with 6620 patient surveys completed.


Guild Chief Executive, Lee Hohaia says “The results of the survey reflect positively on community pharmacy and demonstrate the first-rate care our members are delivering to their communities.


“This type of customer satisfaction survey provides valuable insight into how patients perceive and value the accessible and affordable health care service that community pharmacy offers.


“The survey results reinforced our belief that community pharmacists are the health professional seen most often, with 30% of respondents visiting their pharmacy between 5 and 10 times in the last 12 months, and 56% visiting more than 10 times.”


Customer responses showed 80% of respondents strongly agreed (9 or 10 out of 10) that their pharmacist is knowledgeable about different types of medicine. 79% strongly agreed that it’s easy to ask the pharmacist questions about their medicine and 75% strongly agreed that the pharmacist helps them to understand how and when to take their medicine.


When asked “How likely is it that you would recommend this pharmacy to a family member, friend or colleague?” 82% are extremely likely to recommend (9 or 10 out of 10).


Mrs Hohaia says “It is extremely rewarding to see such positive results and we are now more aware of what services need to be developed to meet patients’ needs.”


Respondents were also asked what services they thought the Government should pay for via community pharmacy. 54% thought assessing the risk of a heart attack or stroke should be a government funded pharmacy service, with diabetes management coming in at 48% and healthy eating and lifestyle advice at 47%.


ENDS


© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Balance Of Trade: NZ Posts Trade Deficit In October On Falling Dairy Exports

New Zealand’s posted its largest monthly trade deficit for October in six years, while narrowing the shortfall from September, led by a fall in dairy exports to China while all main imports into the country rose. More>>

ALSO:

Gigatown Winner: Plenty Of Positives For Dunedin

Although the city has taken the Gigatown title, along with new ultrafast 1Gbps broadband and funding for $700,000 worth of UFB-related initiatives across the community, Mr Cull says Dunedin has gained so much more through its involvement. More>>

ALSO:

R18: The Warehouse Group Praised For Removing Games

The decision by New Zealand’s largest retailer The Warehouse Group (TW Group), to withdraw stocks of the latest version of Grand Theft Auto V (GTA V) and other R18 games, has been praised by advocacy group Stop Demand Foundation. More>>

ALSO:

Air NZ Wine Awards: Victory For Villa Maria As Pinot Noir Thrills

It was a night to remember as Villa Maria Estate picked up one of the highest accolades of the evening, the O-I New Zealand Reserve Wine of the Show Trophy, at the 28th Air New Zealand Wine Awards. The Villa Maria Single Vineyard Southern Clays Marlborough ... More>>

ALSO:

Future Brighter Money: RBNZ Releases New Bank Note Designs

New Zealand’s banknotes are getting brighter and better, with the Reserve Bank today unveiling more vibrant and secure banknote designs which will progressively enter circulation later next year. More>>

ALSO:

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news