Scoop has an Ethical Paywall
Pharmacies providing a high standard of service
Pharmacies providing a high standard of service
Customer satisfaction survey shows pharmacies
are providing a professional and high standard of
service
Pharmacies in New Zealand are providing a
professional and high standard of service, according to 95%
of patients who completed a customer satisfaction survey
earlier this year and rated the service they received
between 7 and 10 (out of 10).
The survey, run by
Nielsen, decided the outcome of the 2014 Community Pharmacy
of the Year award, which the Pharmacy Guild of New Zealand
(the Guild) and Pharmaceutical Services Limited (PSL) are
proud to sponsor.
Participating in the survey were
132 pharmacies from around New Zealand, with 6620 patient
surveys completed.
Guild Chief Executive, Lee Hohaia
says “The results of the survey reflect positively on
community pharmacy and demonstrate the first-rate care our
members are delivering to their communities.
“This
type of customer satisfaction survey provides valuable
insight into how patients perceive and value the accessible
and affordable health care service that community pharmacy
offers.
“The survey results reinforced our belief
that community pharmacists are the health professional seen
most often, with 30% of respondents visiting their pharmacy
between 5 and 10 times in the last 12 months, and 56%
visiting more than 10 times.”
Customer responses
showed 80% of respondents strongly agreed (9 or 10 out of
10) that their pharmacist is knowledgeable about different
types of medicine. 79% strongly agreed that it’s easy to
ask the pharmacist questions about their medicine and 75%
strongly agreed that the pharmacist helps them to understand
how and when to take their medicine.
When asked “How
likely is it that you would recommend this pharmacy to a
family member, friend or colleague?” 82% are extremely
likely to recommend (9 or 10 out of 10).
Mrs Hohaia
says “It is extremely rewarding to see such positive
results and we are now more aware of what services need to
be developed to meet patients’ needs.”
Respondents
were also asked what services they thought the Government
should pay for via community pharmacy. 54% thought assessing
the risk of a heart attack or stroke should be a government
funded pharmacy service, with diabetes management coming in
at 48% and healthy eating and lifestyle advice at
47%.
ENDS
Business Canterbury: Urges Council To Cut Costs, Not Ambition For City
Wellington Airport: On Track For Net Zero Emissions By 2028
Landcare Research: ANZAC Gall Fly Release Promises Natural Solution To Weed Threat
NZ Anti-Vivisection Society: Auckland Rat Lovers Unite!
University of Canterbury: $1.35 Million Grant To Study Lion-like Jumping Spiders
Federated Farmers: Government Ends War On Farming
