Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Pharmacies providing a high standard of service

Pharmacies providing a high standard of service


Customer satisfaction survey shows pharmacies are providing a professional and high standard of service


Pharmacies in New Zealand are providing a professional and high standard of service, according to 95% of patients who completed a customer satisfaction survey earlier this year and rated the service they received between 7 and 10 (out of 10).


The survey, run by Nielsen, decided the outcome of the 2014 Community Pharmacy of the Year award, which the Pharmacy Guild of New Zealand (the Guild) and Pharmaceutical Services Limited (PSL) are proud to sponsor.


Participating in the survey were 132 pharmacies from around New Zealand, with 6620 patient surveys completed.


Guild Chief Executive, Lee Hohaia says “The results of the survey reflect positively on community pharmacy and demonstrate the first-rate care our members are delivering to their communities.


“This type of customer satisfaction survey provides valuable insight into how patients perceive and value the accessible and affordable health care service that community pharmacy offers.


“The survey results reinforced our belief that community pharmacists are the health professional seen most often, with 30% of respondents visiting their pharmacy between 5 and 10 times in the last 12 months, and 56% visiting more than 10 times.”


Customer responses showed 80% of respondents strongly agreed (9 or 10 out of 10) that their pharmacist is knowledgeable about different types of medicine. 79% strongly agreed that it’s easy to ask the pharmacist questions about their medicine and 75% strongly agreed that the pharmacist helps them to understand how and when to take their medicine.


When asked “How likely is it that you would recommend this pharmacy to a family member, friend or colleague?” 82% are extremely likely to recommend (9 or 10 out of 10).


Mrs Hohaia says “It is extremely rewarding to see such positive results and we are now more aware of what services need to be developed to meet patients’ needs.”


Respondents were also asked what services they thought the Government should pay for via community pharmacy. 54% thought assessing the risk of a heart attack or stroke should be a government funded pharmacy service, with diabetes management coming in at 48% and healthy eating and lifestyle advice at 47%.


ENDS


© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Half Empty: Fonterra's 2017 Opening Forecast Below Expectations

Fonterra Cooperative Group raised its forecast farmgate milk payout for next season by less than expected as the world's largest dairy exporter predicts lower prices will crimp production and supply will pick up. The New Zealand dollar fell. More>>

ALSO:

Pest Control: Mouse Blitz Team Leaves For Antipodes

The Million Dollar Mouse project to rid Antipodes Island of mice is underway with the departure of a rodent eradication team to the remote nature reserve and World Heritage Area. More>>

Gongs Got: Canon Media Awards & NZ Radio Awards Happen

Radio NZ: RNZ website The Wireless, which is co-funded by NZ On Air, was named best website, while Toby Manhire and Toby Morris won the best opinion general writing section for their weekly column on rnz.co.nz and Tess McClure won the best junior feature writer section. More>>

ALSO:

Pre-Budget: Debt Focus Risks Losing Opportunity To Stoke Economy

The Treasury is likely to upgrade its forecasts for economic growth in Budget 2016 next week but Finance Minister Bill English has already signalled that more of his focus is on debt repayment than on fiscal stimulus or tax cuts... More>>

ALSO:

Fulton Hogan's Heroes: Managing Director Nick Miller Resigns

Fulton Hogan managing director Nick Miller will leave the privately owned construction company after seven years in charge. The Dunedin-based company has kicked off a search for a replacement, and Miller will stay on at the helm until March next year, or until a successor has been appointed and a transition period completed. More>>

ALSO:

Gordon Campbell: On Electricity, Executions, And Bob Dylan

The Electricity Authority has unveiled the final version of its pricing plan for electricity transmission. This will change the way transmission prices (which comprise about 10% of the average power bill) are computed, and will add hundreds of dollars a year to power bills for many ordinary consumers. More>>

ALSO:

Half Empty: Fonterra NZ, Australia Milk Collection Drops In Season

Fonterra Cooperative Group says milk collection is down in New Zealand and Australia, its two largest markets, in the first 11 months of the season during a period of weak dairy prices. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news