Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Customers deserve clarity in pricing communications

Electricity customers deserve clarity in pricing communications: Mighty River

Mighty River Power today called for change that would allow greater simplicity in electricity pricing announcements for the benefit of customers.

In response to yesterday’s report from the Electricity Authority into recent pricing communications by the industry, Mighty River Power’s Retail General Manager, James Munro, said consumers needed to be able to hold decision makers to account over electricity pricing changes. Industry rules could be improved to better achieve this outcome and remove confusion for customers, he said.

Mr Munro said retailers are required to notify their customers of changes in total prices, but that better clarity could be achieved for customers if lines companies notified changes in distribution and transmission prices and retailers took no part in that process.

“In most cases competitive energy pricing only makes up about half the bill. The rest consists of regulated charges and taxes, which are entirely beyond the control of retailers but passed onto customers through their bill,” Mr Munro said.

He said announcement and communication of these changes should come from the distributors (lines companies) themselves. This would mean that what is reported publically in the media matches what individual customers receive in their notifications (from their service providers).

Mr Munro said this “relatively simple change” would remove confusion in the reporting of price changes and help the public in holding industry and regulatory decision-makers accountable for their decisions.


© Scoop Media

Business Headlines | Sci-Tech Headlines


Postnatal Depression: 'The Thief That Steals Motherhood' - Alison McCulloch

Post-natal depression is a sly and cruel illness, described by one expert as ‘the thief that steals motherhood’, it creeps up on its victims, hiding behind the stress and exhaustion of being a new parent, catching many women unaware and unprepared. More>>


DIY: Kiwi Ingenuity And Masking Tape Saves Chick

Kiwi ingenuity and masking tape has saved a Kiwi chick after its egg was badly damaged endangering the chick's life. The egg was delivered to Kiwi Encounter at Rainbow Springs in Rotorua 14 days ago by a DOC worker with a large hole in its shell and against all odds has just successfully hatched. More>>


Trade: Key To Lead Mission To India; ASEAN FTA Review Announced

Prime Minister John Key will lead a trade delegation to India next week, saying the pursuit of a free trade agreement with the protectionist giant is "the primary reason we're going" but playing down the likelihood of early progress. More>>



MYOB: Digital Signatures Go Live

From today, Inland Revenue will begin accepting “digital signatures”, saving businesses and their accountants a huge amount of administration time and further reducing the need for pen and paper in the workplace. More>>

Oil Searches: Norway's Statoil Quits Reinga Basin

Statoil, the Norwegian state-owned oil company, has given up oil and gas exploration in Northland's Reinga Basin, saying the probably of a find was 'too low'. More>>


Modern Living: Auckland Development Blowouts Reminiscent Of Run Up To GFC

The collapse of property developments in Auckland is "almost groundhog day" to the run-up of the global financial crisis in 2007/2008 as banks refuse to fund projects due to blowouts in construction and labour costs, says John Kensington, the author of KPMG's Financial Institutions Performance Survey. More>>


Health: New Zealand's First ‘No Sugary Drinks’ Logo Unveiled

New Zealand’s first “no sugary drinks logo” has been unveiled at an event in Wellington... It will empower communities around New Zealand to lift their health and wellbeing and send a clear message about the damage caused by too much sugar in our diets. More>>


Get More From Scoop

Search Scoop  
Powered by Vodafone
NZ independent news