Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


ANZ blocks penny-auction payments after customer concerns

27 June 2014

ANZ blocks penny-auction payments after customer concerns

ANZ Bank NZ is no longer processing payments to the penny-auction website DealSave, after a number of complaints from customers about the site which runs auctions for items such as cameras and cellphones.

“We’ve received a steady stream of complaints from customers about the website, and we’ve decided enough is enough,” said Fred Ohlsson, Managing Director Retail and Business Banking for ANZ.

“The website encourages customers to enter their credit card details as part of the registration process. Many customers say their credit cards have been charged even though they thought they hadn’t made a bid.

“Customers have approached us asking how they can get their money back. As the go-between in the transaction, there is often little we can do through our chargeback processes.

“Given the high number of complaints, we’ve taken the unusual step of no longer processing payments to DealSave, and will block transactions with further penny-auction sites should there be significant complaints about them too.” Consumer NZ supports ANZ’s move. “Our organisation has received regular complaints about penny-auction websites which we regard as unsafe trading environments,” CEO Sue Chetwin said.

Shop online safely:
• If you follow a few simple rules, shopping on the Internet should be as safe as buying at a store. It is important to remember that no Internet transactions can be guaranteed to be secure.
• Look for reputable Internet merchants or stores. If you're not sure about a site ask them for information about their company, products and services and about their returns and refund policy. Google the site name to see what others say.
• Always pay special attention to the terms and conditions of a site you are entering your card details into or “saving for use later”. Be aware of what you are potentially authorising the website to do.
• Always read your credit card statements carefully and check for any suspicious transactions.

For more information on using your credit card safely, visit: www.anz.co.nz/personal/credit-cards/manage/protect

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Budget Policy Statement: Spending Wins Over Tax Cuts; Big Ticket Items Get Boost

Income tax cuts are on hold as the government says “responding to the earthquakes and reducing debt are currently of higher priority”, although election year tax sweeteners remain possible. More>>

ALSO:

Fishy: Is Whitebaiting Sustainable?

The whitebait fry - considered a delicacy by many - are the juveniles of five species of galaxiid, four of which are considered threatened or declining. The SMC asked freshwater experts for their views on the sustainability of the whitebait fishery and whether we're doing enough to monitor the five species of galaxiid that make up whitebait. More>>

ALSO:

Crown Accounts: Smaller-Than-Expected Four-Month Deficit

The New Zealand government's accounts recorded a smaller-than-forecast deficit in the first four months of the fiscal year on a higher-than-expected inflow of corporate and goods and services tax. More>>

ALSO:

On For Christmas: KiwiRail Ferries Back In Full Operation After Quake

KiwiRail’s Interislander ferries are back in full operation for the first time since the Kaikoura earthquake, with the railspan that allows rail wagons to be loaded on the Aratere now restored. More>>

ALSO:

Comerce Commission Investigation: Prosecutions Over Steel Mesh Labelling

Steel & Tube Holdings, along with two other companies, will be prosecuted by the Commerce Commission following the regulator's investigation into seismic steel mesh, while Fletcher Building's steel division has been given a warning. More>>

ALSO:

Wine: 20% Of Marlborough Storage Tanks Damaged By Quake

An estimated 20 percent of wine storage tanks in the Marlborough region, the country’s largest wine producing area, have been damaged by the impact of the recent Kaikoura earthquake. More>>

ALSO:

ACC: Levy Recommendations For 2017 – 2019 Period

• For car owners, a 13% reduction in the average Motor Vehicle levy • For businesses, a 10% reduction in the average Work levy, and changes to workplace safety incentive products • For employees, due to an increase in claims volumes and costs, a 3% increase in the Earners’ levy. More>>

Get More From Scoop

 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news