Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


ANZ blocks penny-auction payments after customer concerns

27 June 2014

ANZ blocks penny-auction payments after customer concerns

ANZ Bank NZ is no longer processing payments to the penny-auction website DealSave, after a number of complaints from customers about the site which runs auctions for items such as cameras and cellphones.

“We’ve received a steady stream of complaints from customers about the website, and we’ve decided enough is enough,” said Fred Ohlsson, Managing Director Retail and Business Banking for ANZ.

“The website encourages customers to enter their credit card details as part of the registration process. Many customers say their credit cards have been charged even though they thought they hadn’t made a bid.

“Customers have approached us asking how they can get their money back. As the go-between in the transaction, there is often little we can do through our chargeback processes.

“Given the high number of complaints, we’ve taken the unusual step of no longer processing payments to DealSave, and will block transactions with further penny-auction sites should there be significant complaints about them too.” Consumer NZ supports ANZ’s move. “Our organisation has received regular complaints about penny-auction websites which we regard as unsafe trading environments,” CEO Sue Chetwin said.

Shop online safely:
• If you follow a few simple rules, shopping on the Internet should be as safe as buying at a store. It is important to remember that no Internet transactions can be guaranteed to be secure.
• Look for reputable Internet merchants or stores. If you're not sure about a site ask them for information about their company, products and services and about their returns and refund policy. Google the site name to see what others say.
• Always pay special attention to the terms and conditions of a site you are entering your card details into or “saving for use later”. Be aware of what you are potentially authorising the website to do.
• Always read your credit card statements carefully and check for any suspicious transactions.

For more information on using your credit card safely, visit: www.anz.co.nz/personal/credit-cards/manage/protect

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Media: Julian Wilcox Leaves Māori TV

Māori Television has confirmed the resignation of Head of News and Production Julian Wilcox. Mr Maxwell acknowledged Mr Wilcox’s significant contribution to Māori Television since joining the organisation in 2004. More>>

ALSO:

Genetics: New Heat Tolerant Cow Developed

Hamilton, New Zealand-based Dairy Solutionz Ltd has led an expert genetics team to develop a new dairy cow breed conditioned to thrive in lower elevation tropical climates and achieve high milk production under heat stress. More>>

Fractals: Thousands More Business Cards Needed To Build Giant Sponge

New Zealand is taking part in a global event this weekend to build a Menger Sponge using 15 million business cards but local organisers say they are thousands of business cards short. More>>

Scoop Business: NZ Net Migration Rises To Annual Record In September

New Zealand’s annual net migration rose to a record in September, beating government forecasts, as the inflow was spurred by student arrivals from India and Kiwis returning home from Australia. More>>

ALSO:

Scoop Business: Fletcher To Close Its Christchurch Insulation Plant, Cut 29 Jobs

Fletcher Building, New Zealand’s largest listed company, will close its Christchurch insulation factory, as it consolidates its Tasman Insulations operations in a “highly competitive market”. More>>

ALSO:

Scoop Business: Novartis Adds Nine New Treatments Under Pharmac Deal

Novartis New Zealand, the local unit of the global pharmaceuticals firm, has added nine new treatments in a far-ranging agreement with government drug buying agency, Pharmac. More>>

ALSO:

Crown Accounts: English Wary On Tax Take, Could Threaten Surplus

Finance Minister Bill English is warning the tax take may come in below forecast in the current financial year, as figures released today confirm it was short by nearly $1 billion in the year to June 30 and English warned of the potential impact of slumping receipts from agricultural exports. More>>

ALSO:

Get More From Scoop

 
 
Standards New Zealand

Standards New Zealand

Mosh Social Media
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news