Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Electricity and gas complaints scheme helps set standard

Electricity and gas complaints scheme helps set standard for industry

The Office of the Electricity and Gas Complaints Commissioner (EGCC) took more than 2,000 complaints last year. Billing was an issue in 43% of complaints, with customer service, disconnection, and meters the next most common issues.

The results are in the 2013-14 Annual Report, presented at the Annual Meeting today.

“The EGCC’s strength depends on providing value to complainants and member companies, and by its reputation for independent complaint resolution,” Hon Heather Roy said.

Mrs Roy became Chair of the EGCC Board on 1 January 2014. “The EGCC helps set standards for complaints resolution in the industry,” Mrs Roy said.

The results for the year suggest more parties settled complaints between them, with the Commissioner making 17 recommendations compared with 34 the previous year.

“The EGCC uses a clearly defined process for complaint resolution, designed to encourage settlement between the parties at any stage,” Commissioner Judi Jones said.

Member companies voted for representatives on the EGCC Board at the Annual Meeting. Powerco will represent lines companies, and Contact Energy will represent retailers.

The EGCC’s independent service is free for complainants to use.

The year in numbers (last year’s results in brackets):
4,387 enquiries (4,312)
2,070 complaints (2,045)
43% of complaints about billing (46%)
74% of complainants told about the EGCC by members when they make a complaint (78%)
77% of complainants satisfied with EGCC process (68%)
25 notices of intended recommendation (60), 17 final recommendations (34), 7 binding decisions (5)

You can read the 2013-14 Annual Report and financial report, and watch short videos about the EGCC.

ends

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Season Ends: Is Whitebaiting Sustainable?

The whitebait fry - considered a delicacy by many - are the juveniles of five species of galaxiid, four of which are considered threatened or declining. The SMC asked freshwater experts for their views on the sustainability of the whitebait fishery and whether we're doing enough to monitor the five species of galaxiid that make up whitebait. More>>

ALSO:

Crown Accounts: Smaller-Than-Expected Four-Month Deficit

The New Zealand government's accounts recorded a smaller-than-forecast deficit in the first four months of the fiscal year on a higher-than-expected inflow of corporate and goods and services tax. More>>

ALSO:

On For Christmas: KiwiRail Ferries Back In Full Operation After Quake

KiwiRail’s Interislander ferries are back in full operation for the first time since the Kaikoura earthquake, with the railspan that allows rail wagons to be loaded on the Aratere now restored. More>>

ALSO:

Comerce Commission Investigation: Prosecutions Over Steel Mesh Labelling

Steel & Tube Holdings, along with two other companies, will be prosecuted by the Commerce Commission following the regulator's investigation into seismic steel mesh, while Fletcher Building's steel division has been given a warning. More>>

ALSO:

Wine: 20% Of Marlborough Storage Tanks Damaged By Quake

An estimated 20 percent of wine storage tanks in the Marlborough region, the country’s largest wine producing area, have been damaged by the impact of the recent Kaikoura earthquake. More>>

ALSO:

ACC: Levy Recommendations For 2017 – 2019 Period

• For car owners, a 13% reduction in the average Motor Vehicle levy • For businesses, a 10% reduction in the average Work levy, and changes to workplace safety incentive products • For employees, due to an increase in claims volumes and costs, a 3% increase in the Earners’ levy. More>>

Women's Affairs: Government Accepts Recommendations On Pay Equity

The Government will update the Equal Pay Act and amend the Employment Relations Act to implement recommendations of the Joint Working Group on Pay Equity. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news