Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Qualification in retail goes online

Qualification in retail goes online


One of the most popular training programmes for retail businesses can now be completed entirely online, giving businesses even more choice in when, where and how their staff can upskill. It also delivers to retailers of any size the online training benefits that many large chains already enjoy.

“Traditionally, the seven month on job programme that leads to the award of a Certificate in Retail Level 2, has involved employees working through a series of workbooks, with the regular assessments being sent through the post for approval,” says ServiceIQ CEO Dean Minchington. “Moving the programme entirely online has eliminated this time-costly process, with some people able to complete the training in as little as four months if they wish.

“Online learning has brought a raft of other enhancements over pen and paper, including the use of video, immediate interactive feedback, and the ability for the learner, their supervisor and the person assessing achievement to engage and answer questions. All of these make the learning more engaging for many people. Online learning doesn’t suit every person or every business, so the paper-based programme will continue in parallel with this initiative. There is no difference in cost either, so businesses can freely choose the system that will be most effective for them.

“ServiceIQ and online partner RedSeed have invested around two years of work to bring this programme to any screen near you,” says Minchington.

RedSeed Managing Director Anya Anderson says there has been a lot of man hours logged to get this course live. “Because of the differences between delivering a paper-based course and an online solution, a key focus for both parties has been refining the existing course to match seamlessly to a high-end online learning experience.

“We believe in the learning process, not in information delivery, so the pedagogy of our training is critical because it transfers information in a way that engages the trainee, changes behaviour, and creates a sustained culture of sales, and service in any retail business.

“The key difference to the content is that a majority of it will be video-based, which is in line with the way RedSeed currently delivers our own retail training programmes. All styles have been considered. Video learning has been combined with long-answer questions to ensure trainees apply themselves, along with multi-choice review questions and drag and drop style activities to quickly confirm retention of skills,” Anderson notes.

“Having staff complete this proven and nationally recognised programme means you can be assured that they’ve been trained to a high standard and have the skills they need to help your business make sales and satisfy customers,” Dean Minchington.

“What’s more, your staff will know that you’re serious about them and their retail careers because they will receive a nationally recognised certificate once they’ve successfully completed the programme.”

Retailers wanting to get ahead of the competition and give their staff key skills that cover customer service techniques, product knowledge, theft and fraud prevention, customer complaints, legislation, stock control, visual merchandising and more should contact ServiceIQ on 0800 863 693. There is more on the ServiceIQ website ServiceIQ.org.nz

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Crowdfinding: Awaroa Beach To Become Public Land If Appeal Succeeds

Conservation Minister Maggie Barry says a privately-owned beach will become part of the Abel Tasman National Park if an online crowdfunding campaign to buy it succeeds... More>>

ALSO:

Meat Workers Union: Waitangi Mondayisation Flaunted By Large Employer Of Maori

At the AFFCO Talley owned meat plant in Rangiuru, the company has resorted to bullying and threats... saying they could be disciplined and their union sued for an unlawful strike if workers exercise their rights to a paid day off tomorrow. More>>

Earlier:

ETS Review: Modelling Documents Released

Three technical documents are being released to help New Zealanders engage with the Emissions Trading Scheme (ETS) review, Climate Change Minister Paula Bennett says. More>>

ALSO:

Northland: Govt Plan Targets Transport, Web, Maori Assets

The government has released a 10-year plan to attract investors and lift economic growth in Northland, a region that perennially underperforms the rest of the country even while being endowed with natural beauty, productive land, minerals, a potential workforce, scope for manufacturing, forestry and aquaculture, and proximity to Auckland. More>>

ALSO:

Statistics: Unemployment Rate Falls To 5.3 Percent

The unemployment rate fell to 5.3 percent in the December 2015 quarter (from 6.0 percent), Statistics New Zealand said today. This is the lowest unemployment rate since March 2009. There were 16,000 fewer people unemployed than in the September ... More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news