Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Qualification in retail goes online

Qualification in retail goes online


One of the most popular training programmes for retail businesses can now be completed entirely online, giving businesses even more choice in when, where and how their staff can upskill. It also delivers to retailers of any size the online training benefits that many large chains already enjoy.

“Traditionally, the seven month on job programme that leads to the award of a Certificate in Retail Level 2, has involved employees working through a series of workbooks, with the regular assessments being sent through the post for approval,” says ServiceIQ CEO Dean Minchington. “Moving the programme entirely online has eliminated this time-costly process, with some people able to complete the training in as little as four months if they wish.

“Online learning has brought a raft of other enhancements over pen and paper, including the use of video, immediate interactive feedback, and the ability for the learner, their supervisor and the person assessing achievement to engage and answer questions. All of these make the learning more engaging for many people. Online learning doesn’t suit every person or every business, so the paper-based programme will continue in parallel with this initiative. There is no difference in cost either, so businesses can freely choose the system that will be most effective for them.

“ServiceIQ and online partner RedSeed have invested around two years of work to bring this programme to any screen near you,” says Minchington.

RedSeed Managing Director Anya Anderson says there has been a lot of man hours logged to get this course live. “Because of the differences between delivering a paper-based course and an online solution, a key focus for both parties has been refining the existing course to match seamlessly to a high-end online learning experience.

“We believe in the learning process, not in information delivery, so the pedagogy of our training is critical because it transfers information in a way that engages the trainee, changes behaviour, and creates a sustained culture of sales, and service in any retail business.

“The key difference to the content is that a majority of it will be video-based, which is in line with the way RedSeed currently delivers our own retail training programmes. All styles have been considered. Video learning has been combined with long-answer questions to ensure trainees apply themselves, along with multi-choice review questions and drag and drop style activities to quickly confirm retention of skills,” Anderson notes.

“Having staff complete this proven and nationally recognised programme means you can be assured that they’ve been trained to a high standard and have the skills they need to help your business make sales and satisfy customers,” Dean Minchington.

“What’s more, your staff will know that you’re serious about them and their retail careers because they will receive a nationally recognised certificate once they’ve successfully completed the programme.”

Retailers wanting to get ahead of the competition and give their staff key skills that cover customer service techniques, product knowledge, theft and fraud prevention, customer complaints, legislation, stock control, visual merchandising and more should contact ServiceIQ on 0800 863 693. There is more on the ServiceIQ website ServiceIQ.org.nz

ENDS

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Wood Producers: Crisis In New Zealand Log Supply

New Zealand wood processing leaders held a hui with senior government officials and political leaders in Whangarei yesterday to assess the acute log supply shortage to local mills in Northland. More>>

Consents And Taxes: Trustpower 'Very Disappointed' With Judgement

Trustpower is "very disappointed" with a Supreme Court ruling dismissing its bid to claim tax deductions on $17.7 million of project costs in a case closely watched by large-scale infrastructure developers. More>>

ALSO:

Fruitful Endeavours: Kiwifruit Exports Reach Record Levels

In June 2016, kiwifruit exports rose $105 million (47 percent) from June 2015 to reach $331 million, Statistics New Zealand said today. Overall, goods exports rose $109 million (2.6 percent) in June 2016 (to $4.3 billion). More>>

ALSO:

Economic Update: RBNZ Says Rate Cut Seems Likely

The Reserve Bank will likely cut interest rates further as a persistently strong kiwi dollar makes it difficult for the bank to meet its inflation target, it said. The local currency fell. More>>

ALSO:

House Price Action Plan: RBNZ Signals National Lending Restrictions

The central bank wants to cap bank lending to property investors with a deposit of less than 40 percent at 5 percent and restore the 10 percent limit for owner-occupiers wanting to take out a mortgage with a deposit of less than 20 percent, according to a consultation paper released today. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news