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Air NZ: gate-to-gate use of electronic devices for customers

4 July 2014

Air New Zealand customers to enjoy gate-to-gate use of electronic devices

Air New Zealand customers will be some of the first in the Asia Pacific region to be able to use their handheld portable electronic devices in non-transmitting mode for the entire duration of their flights following approval from the New Zealand Civil Aviation Authority.

From 16 July the airline will allow the use of handheld portable electronic devices including tablets, smartphones, e-readers and mp3 players during all phases of flight provided the devices are in flight mode. Previously customers could not use their devices during the taxi, take-off and landing phases of flight.

Initially this option will be available to customers travelling on domestic and international services operated by Airbus A320 and Boeing 787-9, 777-200 and 777-300 aircraft with plans to include Air New Zealand’s regional turbo prop and Boeing 767-300 fleets over time, subject to regulatory approval.

Air New Zealand’s General Manager Customer Experience Carrie Hurihanganui says extending the use of electronic devices to all phases of flight will further enhance the customer journey.

“We are living in a digital age where the majority of our customers use electronic devices while travelling. Today’s announcement will give customers further freedom to use their handheld devices to take photos, listen to music or watch pre-loaded movies gate to gate.

“Air New Zealand prides itself on being a leader in innovation and technology and continues to actively explore what can be done to make the travel experience easier and more enjoyable for our customers.”

Last year the US Federal Aviation Administration published guidance allowing for the expanded use of portable electronic devices following analysis by experts from airlines, aircraft manufacturers, pilots associations, cabin crew and mobile technology manufacturers.

About Star Alliance
Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Air India has been announced as a future member airline with Avianca Brazil to join under the existing Avianca membership. Overall, the Star Alliance network offers more than 18,000 daily flights to 1,269 airports in 193 countries.

For more information about Air New Zealand visit and for more information about Star Alliance visit


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