Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Free Business Development Programme Still Not Enough....

Free Business Development Programme Still Not Enough....

A free fully supported customer experience development programme is still not enough to get SMEs to focus on a significant business development opportunity according to programme developer and Managing Director of Customer Experiences Chris Bell www.customerexperiences.co.nz

It’s disappointing that more businesses have not taken the opportunity to use this free programme to develop what a recent Bloomberg business survey showed eighty percent of businesses rated as their top strategic objective and only 20 percent thought they were currently doing a good job.

The feedback from businesses that have taken advantage of this opportunity has been very positive especially as the programme comes with Bells support as they
work through the programme.

The number one issue holding most businesses back from learning more about the development of their customer service experience is complacency. Far too many businesses take an inside-out view of their performance in this area and conclude that they are doing a good job, however according to Chris Bell the story is very different when his evaluation team seek the same feedback.

The second reason businesses is having difficulty is you can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.

Managers’ inability to at least meet their teams’ expectations is the number one reason for our high employee disengagement and high disengagement is another factor impacting the quality of customer experiences.

Tourism is still struggling to deliver a consistent, quality visitor experience across a visitors stay in this country. Retail is also struggling to develop an in-store experience that will deliver a uniqueness’s that internet shopping cannot.

In 2014 business must realise that in a world of excess, uniformity and repetition, people buy experiences, not products or services. When people feel good about their experiences, they will not only return but will tell their friends and many others via social media. Get it wrong and today many more will hear about it via those same social media channels.

END

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Our Fresh Water: Monitoring Report Confirms Serious Challenges For Rivers

• nitrogen levels are getting worse at 55 percent and getting better at 28 percent of monitored river sites across New Zealand • phosphorus levels are getting better at 42 percent and getting worse at 25 percent of monitored river sites across New Zealand More>>

ALSO:

Stats: Wind And Geothermal Emerge As Significant Sources Of Energy

Geothermal’s contribution to New Zealand’s total renewable energy generation increased from 11.5 percent in 2007 to 21 percent in 2015.... The value of wind jumped from $238 million (2 percent of total renewable energy generation) in 2007 to $884 million (6 percent) in 2015. More>>

Errors Found: Electricity Authority Dumps Transmission Pricing Modelling

The Electricity Authority is ditching the cost-benefit analysis at the heart of its controversial attempt to find a new way to divide up costs for the national grid after finding an expanding range of serious computational errors in the work by Australian consultancy Oakley Greenwood. More>>

ALSO:

New Record: Migrant Arrivals At 129,500 A Year

Annual net migration has been steadily increasing since 2012. "This was mainly due to the rising number of migrant arrivals to New Zealand," population statistics senior manager Peter Dolan said. "Fewer migrant departures also contributed to the increase in net migration." More>>

ALSO:

Launched: NASA's Super Pressure Balloon Takes Flight From NZ

NASA successfully launched its football-stadium-sized, heavy-lift super pressure balloon (SPB) from Wanaka, New Zealand, at10:50 a.m. Tuesday, April 25 (6:50 p.m. April 24 in U.S. Eastern Time), on a mission designed to run 100 or more days floating at 110,000 feet (33.5 km) about the globe in the southern hemisphere's mid-latitude band. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news