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Whangarei District Council service performance on track

4 August 2014

Council service performance on track

Councils' annual residents' survey, carried out by Versus Research shows Council's performance is on track with overall customer satisfaction with Council services at 94%.

Each year Council surveys a representative sample of residents asking them to rate its services. The results are broken down by ward and demographics to make it easy to see trends across the District, and inform Council's decision making into the future. The results are used to measure levels of service across Council and are incorporated into key indicators in the Annual Report that will be released later this year.

Mark Simpson, CEO said the overall service performance has remained steady across the organisation, with some good gains made.

"It is great to see improvements in performance around issues relating to the youth sector up from 46% to 62%. A big thank you has to be extended to our Youth Advisory Group and the work they do to help inform Council decisions".

"Gains have also been made around Community Funding (up from 54% to 64%) which is another vital part of Council's work but one that often goes unrecognised.

"We know some of the things people love about out District are our recreational facilities, and satisfaction with these remains high - sports parks (95% satisfaction) and trails and tracks (94%) and beaches and coastal facilities (96%).

"We have seen a dip in satisfaction with our kerbside recycling (88%) and rubbish collection (88%), as well as a fairly big drop in litter control (down from 76% to 65%) and will be working closely with our contractors to rectify the issues raised," he said.

"Satisfaction remains high for services like, playgrounds (98%), library (99%), cemeteries (97%) and water services (96%)."

"As anticipated improvements such as Porowini Ave, Speddings Road/Kamo bypass and the Lower Hatea River Crossing, as well as NZTA projects on SH1 have seen satisfaction with the management of traffic flow peaks improving from 65% to 69%," he said.

Mayor Sheryl Mai sees the residents' survey as a valuable way of listening to the community.

"It's great to get their feedback, and to find out where Council is succeeding and where we can sharpen up our act," Mayor Mai said.

"I'm grateful to all those who participated."

"These results, combined with our financial position to be confirmed in our Annual Report in October, show Council is performing well," Mayor Mai said.


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