Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Spark takes New Zealand into digital future

Spark takes New Zealand into digital future

The company that for the past 27 years New Zealanders have known as Telecom has today changed its name to Spark New Zealand.

Managing Director Simon Moutter says the decision marks the latest and biggest step in the company’s transformation over the past 18 months, reflecting huge industry changes and global shifts in communications technology.

“We now do much more than provide a copper line telephone service and we no longer own the fixed line network. We’re into a whole raft of new technologies…business cloud services, data centres, Internet TV, whatever new is around the corner. The Telecom brand simply didn’t reflect this new world.

“Over the past 18 months we’ve listened carefully to our customers, improved services and lowered our prices dramatically. We’ve innovated with public WiFi zones, launched new Cloud services, partnered to offer free Spotify Premium, launched Ultra Fibre, and more. But despite all these changes, we know many New Zealanders – particularly among the half of the population who are under 35, or those from more diverse backgrounds – think Telecom is ‘not for them’. The same applies to former customers who may have left us many years ago.

“Success for any business means staying relevant to existing customers while also attracting new ones. Spark will be a stimulus for new customers to take another look at what we have to offer, and we think they will be pleasantly surprised.”

Mr Moutter says the change to Spark is not about dismissing Telecom’s heritage, but rather about building on it and taking it into the future.

“We know many of our long-standing customers are happy with the Telecom brand. That’s fantastic, and these customers are hugely important to us. As Spark, we’re absolutely committed to continuing to deliver and improve the services our current customers value while also building a business that will keep them at the cutting edge of global technology.”

Mr Moutter says that another big part of the brand change is the company’s medium-to-large business and IT services division, Gen-i, becoming Spark Digital.

“The needs of our business, enterprise and government customers are changing just as fast as those of consumers. Spark Digital will provide our customers with ready access to leading infrastructure, capabilities and skill sets as they meet the demands of an increasingly globalised, connected and mobile customer base.

“Today, technology is a vital part of all our lives and businesses – allowing us to do amazing things we wouldn’t have thought possible even a few years ago. As Spark New Zealand we’re determined to deliver for our customers and for the future of New Zealand,” said Mr Moutter.

Saying thank you

Mr Moutter said that Spark would be announcing a number of exciting new initiatives over the coming weeks and months, and that the first of these – which begins tomorrow – was simply about saying a big ‘thank you’ to its existing customers.

The Spark Thanks reward programme has been designed around what Spark customers have told the company they love: music, movies and technology. The programme will offer customers discounts on movie tickets, and early access to and discounts on concert tickets, through strategic partnerships with premium brands Event Cinemas and Live Nation. Mr Moutter said more partnerships and associated customer benefits would be announced in the coming weeks.

In the build-up to the launch of Spark Thanks, an ‘ATM’ machine has been travelling around New Zealand dispensing ‘thank you’ gifts to Spark customers.


Notes to Editors
1. More information on Spark Thanks is in the attached factsheet.
2. Spark New Zealand will have the following core business units and brands:
- Spark Home, Mobile and Business is the new name for Telecom Retail. It operates under the Spark and Spark Business brands.
- Spark Digital is the new name for Gen-i.
- Spark Wholesale is the new name for Telecom Wholesale.
- Spark Ventures is the new name for Telecom Digital Ventures.
- The names of some other business units and brands have not changed: these include Revera, AppServ (business Cloud services); Skinny (mobile); Bigpipe (broadband); Qrious (data analytics); Lightbox (Internet TV); and Telecom New Zealand International.

© Scoop Media

Business Headlines | Sci-Tech Headlines


Land & Water Forum: Fourth Report On Water Management

The Land and Water Forum (LWF) today published its fourth report, outlining 60 new consensus recommendations for how New Zealand should improve its management of fresh water and calling on the Government to urgently adopt all of its recommendations from earlier reports. More>>



Welcome Home: Record High Migration Stokes 41-Year High Population Growth

New Zealand annual net migration hit a new high in October as more people arrived from than departed for Australia for the first time in more than 20 years. More>>


Citizens' Advice Bureau: Report Shows Desperate Housing Situation Throughout NZ

CAB's in-depth analysis of over 2000 client enquiries about emergency accommodation shows vulnerable families, pregnant women and children living in cars and garages, even after seeking assistance from the Ministry of Social Development and Housing New Zealand. More>>


Speaking For The Bees: Greens Call For Neonicotinoid Pesticide Ban

The National Government should ban the use of controversial pesticides called neonicotinoids after evidence has revealed that even at low doses they cause harm to bee populations, the Green Party said today. More>>


Get More From Scoop

Search Scoop  
Powered by Vodafone
NZ independent news