Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


Customer care – trends, tools and tips on tap

Customer care – trends, tools and tips on tap


Getting customers through the door - and back again – is the ultimate challenge for hospitality operators, so an industry event next month brings together expert insights to help operators do just that.

‘The Customer is King’ is the theme of this year’s Hospitality New Zealand Showcase, being held in Rotorua on September 17 and 18.

"We understand it’s a big deal for operators to take time out of their business, so we’ve made sure the line-up is well worth the time away," says Hospitality New Zealand Chief Executive Bruce Robertson.

"We’ve got two days jam-packed with insights, ideas and information to help hospitality operators make their customers happy and get them coming back for more."

The line-up includes Michelin star chef and MasterChef NZ judge Josh Emett looking at what's fresh on the menu, Gen Y Entrepreneur Jack Delosa sharing his expertise on ‘Reaching the new consumer’ and Chief Economist BERL Dr Ganesh Nana asking ‘What do our future customers look like? And where are we going to find our workers?"

And this conference is certainly not all about sitting and listening.

"There’s also plenty of opportunity for people to catch up with fellow hospitality friends, which is a great way to get a feel for what’s happening out there," Mr Robertson says, "It’s also a good chance to learn how others are dealing with issues they may be grappling with. There’s undoubtedly a lot of fun to be had at the social events as well."

Registrations are open to anyone - members and non-members. For more details and to register online visit www.hospitalitynz.org.nz, call 0800 500 503 or email nsc@hospitalitynz.org.nz

ends

© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Cosmetics & Pollution: Proposal To Ban Microbeads

Cosmetic products containing microbeads will be banned under a proposal announced by the Minister for the Environment today. Marine scientists have been advocating for a ban on the microplastics, which have been found to quickly enter waterways and harm marine life. More>>

ALSO:

NIWA: 2016 New Zealand’s Warmest Year On Record

Annual temperatures were above average (0.51°C to 1.20°C above the annual average) throughout the country, with very few locations observing near average temperatures (within 0.5°C of the annual average) or lower. The year 2016 was the warmest on record for New Zealand, based on NIWA’s seven-station series which begins in 1909. More>>

ALSO:

Farewell 2016: NZ Economy Flies Through 2016's Political Curveballs

Dec. 23 (BusinessDesk) - New Zealand's economy batted away some curly political curveballs of 2016 to end the year on a high note, with its twin planks of a booming construction sector and rampant tourism soon to be joined by a resurgent dairy industry. More>>

ALSO:


NZ Economy: More Growth Than Expected In 3rd Qtr

Dec. 22 (BusinessDesk) - New Zealand's economy grew at a faster pace than expected in the September quarter as a booming construction sector continued to underpin activity, spilling over into related building services, and was bolstered by tourism and transport ... More>>

  • NZ Govt - Solid growth for NZ despite fragile world economy
  • NZ Council of Trade Unions - Government needs to ensure economy raises living standards
  • KiwiRail Goes Deisel: Cans electric trains on partially electrified North Island trunkline

    Dec. 21 (BusinessDesk) – KiwiRail, the state-owned rail and freight operator, said a small fleet of electric trains on New Zealand’s North Island would be phased out over the next two years and replaced with diesel locomotives. More>>

  • KiwiRail - KiwiRail announces fleet decision on North Island line
  • Greens - Ditching electric trains massive step backwards
  • Labour - Bill English turns ‘Think Big’ into ‘Think Backwards’
  • First Union - Train drivers condemn KiwiRail’s return to “dirty diesel”
  • NZ First - KiwiRail Going Backwards for Xmas
  • NIWA: The Year's Top Science Findings

    Since 1972 NIWA has operated a Clean Air Monitoring Station at Baring Head, near Wellington... In June, Baring Head’s carbon dioxide readings officially passed 400 parts per million (ppm), a level last reached more than three million years ago. More>>

    ALSO:

    Get More From Scoop

     
     
     
     
     
     
     
     
    Business
    Search Scoop  
     
     
    Powered by Vodafone
    NZ independent news