Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Customer care – trends, tools and tips on tap

Customer care – trends, tools and tips on tap

Getting customers through the door - and back again – is the ultimate challenge for hospitality operators, so an industry event next month brings together expert insights to help operators do just that.

‘The Customer is King’ is the theme of this year’s Hospitality New Zealand Showcase, being held in Rotorua on September 17 and 18.

"We understand it’s a big deal for operators to take time out of their business, so we’ve made sure the line-up is well worth the time away," says Hospitality New Zealand Chief Executive Bruce Robertson.

"We’ve got two days jam-packed with insights, ideas and information to help hospitality operators make their customers happy and get them coming back for more."

The line-up includes Michelin star chef and MasterChef NZ judge Josh Emett looking at what's fresh on the menu, Gen Y Entrepreneur Jack Delosa sharing his expertise on ‘Reaching the new consumer’ and Chief Economist BERL Dr Ganesh Nana asking ‘What do our future customers look like? And where are we going to find our workers?"

And this conference is certainly not all about sitting and listening.

"There’s also plenty of opportunity for people to catch up with fellow hospitality friends, which is a great way to get a feel for what’s happening out there," Mr Robertson says, "It’s also a good chance to learn how others are dealing with issues they may be grappling with. There’s undoubtedly a lot of fun to be had at the social events as well."

Registrations are open to anyone - members and non-members. For more details and to register online visit, call 0800 500 503 or email


© Scoop Media

Business Headlines | Sci-Tech Headlines


Welcome Home: Record High Migration Stokes 41-Year High Population Growth

New Zealand annual net migration hit a new high in October as more people arrived from than departed for Australia for the first time in more than 20 years. More>>


Citizens' Advice Bureau: Report Shows Desperate Housing Situation Throughout NZ

CAB's in-depth analysis of over 2000 client enquiries about emergency accommodation shows vulnerable families, pregnant women and children living in cars and garages, even after seeking assistance from the Ministry of Social Development and Housing New Zealand. More>>


Speaking For The Bees: Greens Call For Neonicotinoid Pesticide Ban

The National Government should ban the use of controversial pesticides called neonicotinoids after evidence has revealed that even at low doses they cause harm to bee populations, the Green Party said today. More>>


Science Awards: NZAS Celebrate NZ Scientific Achievements

The Marsden Medal is awarded for a lifetime of outstanding service to the cause or profession of science, in recognition of service rendered to the cause or profession of science in the widest connotation of the phrase. This year’s medal is awarded to Dr Mike Andrews. More>>


Court Rules: Affco 'Unlawfully' Locked Out Meat Workers

The note says the full court found for the plaintiffs, "that is that the defendant locked out the second plaintiffs unlawfully and that it breached s 32 of the Act by acting otherwise than in good faith towards the plaintiffs while collective bargaining was still going on." More>>


Get More From Scoop

Search Scoop  
Powered by Vodafone
NZ independent news