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Customer care – trends, tools and tips on tap

Customer care – trends, tools and tips on tap

Getting customers through the door - and back again – is the ultimate challenge for hospitality operators, so an industry event next month brings together expert insights to help operators do just that.

‘The Customer is King’ is the theme of this year’s Hospitality New Zealand Showcase, being held in Rotorua on September 17 and 18.

"We understand it’s a big deal for operators to take time out of their business, so we’ve made sure the line-up is well worth the time away," says Hospitality New Zealand Chief Executive Bruce Robertson.

"We’ve got two days jam-packed with insights, ideas and information to help hospitality operators make their customers happy and get them coming back for more."

The line-up includes Michelin star chef and MasterChef NZ judge Josh Emett looking at what's fresh on the menu, Gen Y Entrepreneur Jack Delosa sharing his expertise on ‘Reaching the new consumer’ and Chief Economist BERL Dr Ganesh Nana asking ‘What do our future customers look like? And where are we going to find our workers?"

And this conference is certainly not all about sitting and listening.

"There’s also plenty of opportunity for people to catch up with fellow hospitality friends, which is a great way to get a feel for what’s happening out there," Mr Robertson says, "It’s also a good chance to learn how others are dealing with issues they may be grappling with. There’s undoubtedly a lot of fun to be had at the social events as well."

Registrations are open to anyone - members and non-members. For more details and to register online visit, call 0800 500 503 or email


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