Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


KiwiYo CEO “Deeply Sorry” Over Whangarei Staff Member

Press Release

For Immediate Release

22 August 2014

KiwiYo CEO “Deeply Sorry” For What Happened to the Whangarei Staff Member

Following the news that a member of staff at a KiwiYo franchise in Whangarei has left her job after having been prohibited from using the greeting “Kia Ora” instead using of the officially scripted version in the staff training manual. KiwiYo CEO, Norman Markgraaff has said that he is “deeply sorry” that this situation occurred.

“It is not clear who said what to whom in this scenario but all of us here at KiwiYo are, frankly mortified as we believe that the word “Kia Ora” is an entirely appropriate greeting and can be used as part of the KiwiYo welcome presentation.

“If you take a look at both our staff and our customers, we employ and serve a wide variety of nationalities and we respect them all equally and the Maori language, one of New Zealand’s three Official languages, is just as appropriate as any other if a staff member wishes to use that greeting” continued Mr. Markgraaff

Mr. Markgraaff said “My family and I come from South Africa and if we were to greet a fellow South African we may well choose to do so in Afrikaans – and that is equally as appropriate in our view. The most important thing is to make a customer feel welcome and feel important. It doesn’t matter what language that it is done in.”

“We will be working with our network of stores to ensure that this issue does not arise again, as well as addressing any areas of weakness in our Staff Handbook which may, be unclear. Having said that, there are absolutely no guidelines in the current Handbook that would prevent the use of “Welcome” in any language”.

Mr. Markgraaff said that he would be visiting the departed staff member in the next day or so to offer his apologies personally and explore how he might rectify the situation from her perspective.

In 2011, KiwiYo, a family owned business, opened its first location in Mission Bay, offering the industry’s tastiest and best quality, New Zealand made frozen yoghurt and it remains committed to being New Zealand’s best provider of customer service and overall customer experience.

ends


© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

Taxing Multinationals: EU Ruling Sours Apple

Shares of Apple slid, down 0.9 percent as of 3.08pm in New York, after the European Commission ruled that Ireland granted the company undue tax benefits of up to 13 billion euros (US$14.5 billion)—"illegal aid” under EU rules that the commission says Ireland now must recover from Apple. More>>

ALSO:

NZX Review: Best Practice Code Recommends Code Of Ethics

NZX, the sharemarket operator, is seeking feedback on proposed changes to its corporate governance best practice code including a published code of ethics, rules about share trading and continuous disclosure, and more transparency over board appointments and chief executive pay. More>>

ALSO:

Auditors:

Signs Of Life? SETI On Russian Space(?) Signal

A star system 94 light-years away is in the spotlight as a possible candidate for intelligent inhabitants, thanks to the discovery of a radio signal by a group of Russian astronomers... Could it be a transmission from a technically proficient society? At this point, we can only consider what is known so far. More>>

Post-Post: Brian Roche To Step Down As NZ Post CEO

Brian Roche will step down as chief executive of New Zealand Post in April 2017, having led the state-owned postal service's drive to adjust to shrinking mail volumes with a combination of cost cuts, asset sales, modernisation and expansion of new businesses. More>>

ALSO:

Company Results: Air NZ Rides The Tourism Boom With Record Full-Year Earnings

Air New Zealand has ridden the tourism boom and staved off increased competition to deliver the best full-year earnings in its 76-year history. More>>

ALSO:

New PGP: Sheep Milk Industry Gets $12.6M Crown Funding

The Sheep - Horizon Three programme aims to develop "a market driven, end-to-end value chain generating annual revenues of between $200 million and $700 million by 2030," according to a joint statement. More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news