Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 


KiwiYo CEO “Deeply Sorry” Over Whangarei Staff Member

Press Release

For Immediate Release

22 August 2014

KiwiYo CEO “Deeply Sorry” For What Happened to the Whangarei Staff Member

Following the news that a member of staff at a KiwiYo franchise in Whangarei has left her job after having been prohibited from using the greeting “Kia Ora” instead using of the officially scripted version in the staff training manual. KiwiYo CEO, Norman Markgraaff has said that he is “deeply sorry” that this situation occurred.

“It is not clear who said what to whom in this scenario but all of us here at KiwiYo are, frankly mortified as we believe that the word “Kia Ora” is an entirely appropriate greeting and can be used as part of the KiwiYo welcome presentation.

“If you take a look at both our staff and our customers, we employ and serve a wide variety of nationalities and we respect them all equally and the Maori language, one of New Zealand’s three Official languages, is just as appropriate as any other if a staff member wishes to use that greeting” continued Mr. Markgraaff

Mr. Markgraaff said “My family and I come from South Africa and if we were to greet a fellow South African we may well choose to do so in Afrikaans – and that is equally as appropriate in our view. The most important thing is to make a customer feel welcome and feel important. It doesn’t matter what language that it is done in.”

“We will be working with our network of stores to ensure that this issue does not arise again, as well as addressing any areas of weakness in our Staff Handbook which may, be unclear. Having said that, there are absolutely no guidelines in the current Handbook that would prevent the use of “Welcome” in any language”.

Mr. Markgraaff said that he would be visiting the departed staff member in the next day or so to offer his apologies personally and explore how he might rectify the situation from her perspective.

In 2011, KiwiYo, a family owned business, opened its first location in Mission Bay, offering the industry’s tastiest and best quality, New Zealand made frozen yoghurt and it remains committed to being New Zealand’s best provider of customer service and overall customer experience.

ends


© Scoop Media

 
 
 
 
 
Business Headlines | Sci-Tech Headlines

 

China Shopping: NZ-China FTA Upgrade Agreed Among Slew Of New Deals

New Zealand Prime Minister Bill English and China Premier Li Keqiang signed off a series of cooperation deals spanning trade, customs, travel and climate change and confirmed commencement of official talks on an upgrade to the nine-year old free-trade agreement between the two countries. More>>

ALSO:


Media: TVNZ Flags Job Cuts To Arrest Profit Decline

Chief executive Kevin Kenrick said the changes were aimed at creating "a sustainable future video content business for TVNZ in an ever-changing media market." More>>

ALSO:

Reserve Bank: Wheeler Keeps OCR At 1.75%

Reserve Bank governor Graeme Wheeler kept the official cash rate unchanged at 1.75 percent, as expected, and reiterated his view that the benchmark rate doesn't need shifting for the foreseeable future. More>>

ALSO:

Trade Plans: Prime Minister's Speech To International Business Forum

"The work to improve public services, build infrastructure, and solve social problems is possible only because we have enjoyed sustained, solid economic growth. A big reason for that is the Government’s consistent agenda of economic reform, and our determination to open up more opportunities for trade with the world." More>>

ALSO:

Get More From Scoop

 
 
 
 
 
 
 
 
Business
Search Scoop  
 
 
Powered by Vodafone
NZ independent news