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Jetstar maintains lead as most punctual NZ domestic airline

25 August 2014

Auckland (1 page)

Jetstar maintains lead as NZ’s most punctual domestic airline

• Jetstar was New Zealand’s most punctual domestic airline in the first half of 2014*

• Leading on-time performance for the 12 months ended June 2014*

• Punctuality improvement delivers higher customer satisfaction for the low fares carrier

Jetstar has held its lead as New Zealand’s most punctual domestic airline according to on-time performance results for the first half of this year.

The results show that Jetstar’s domestic flights were the most on time of the two major domestic carriers in 5 of the 6 months to the end of June 2014, measured as flights departing within 10 minutes of schedule.

For the year to the end of June 2014 Jetstar was also the most punctual domestic airline.

Grant Kerr, Jetstar Head of New Zealand, said the airline’s strong punctuality performance was resonating with its customers.

“We’ve made on-time performance a real focus for our business and month after month we continue to lead the market.

“We were the country’s most punctual domestic airline last year and we’re delighted to be the most punctual domestic airline in the first half of 2014 as well.

“Importantly these results are being noticed by our passengers, who are rating us much higher in our customer satisfaction surveys thanks to our consistently improved punctuality and reliability.”

Jetstar’s domestic cancellation rate for the first six months of the year was 0.6%, equivalent to less than one cancelled flight per 160 scheduled services.

Mr Kerr said the carrier would continue to make punctuality and reliability a priority.

“By providing low fares and on-time flights we’re offering Kiwis a true competitive choice, whether they’re flying for business or leisure.”

Jetstar this year celebrated five years of domestic flights in New Zealand. The airline has an all-jet fleet of nine 180-seat Airbus A320 aircraft based in New Zealand flying trans-Tasman routes and to five domestic destinations: Auckland, Wellington, Christchurch, Queenstown and Dunedin.

* 12 months ending June 2014 - Domestic On-time Performance Results

Table below shows the results for Jetstar domestic flights departing within 10 minutes of schedule compared with Air New Zealand domestic 10 minute OTP results published monthly to the New Zealand Stock Exchange^.

Past 12 Months - Percentage (%) of domestic flights that departed within 10 minutes of schedule
Month Jul 13 Aug 13 Sep


Oct 13 Nov


Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 Jun 14 Months with highest OTP
Jetstar 78.0 89.4 89.7 84.9 89.1 81.1 85.8 85.6 90.3 86.1 90.7 88.4 11
Air NZ^ 76.3 84.6 81.4 77.8 82.3 77.7 87.8 82.3 84.4 80.4 83.6 88.1 1

^ Air NZ results based on all domestic flights 2013 and domestic jet flights only 2014 as reported to the New Zealand Stock Exchange

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